Digital Communications at Work

Sharon O'Dea is co-founder of Lithos Partners. With over 15 years' experience, she has advised some of the world's best-known organizations including banks, global corporates, world-class universities and leading charities. She is a member of the Institute of Internal Communications, the International Association of Business Communicators and the Chartered Institute of Public Relations.Jonathan Phillips is co-founder of Lithos Partners. With more than 20 years' experience he is a regular speaker and writer on digital workplace and communications, adviser to the UK, government and former senior leader in digital communications in the Coca-Cola system.

"Digital Communications at Work is an evidence-led and practical guide that gives internal communicators the frameworks and confidence to design effective digital channels. At a time when hybrid working continues to test organizational productivity, effective digital communication has never been more important to productivity and performance. O'Dea and Phillips provide a route map that is highly readable, practical and grounded in their own extensive expertise."

• Chapter - 00: Introduction;Section - ONE: Discover;Chapter - 01: Discovery – identifying internal communication needs, barriers and pain points;Chapter - 02: Platforms – choosing the right digital communications and digital workplace architecture;Chapter - 03: Building the business case – costs, benefits and ROI of digital internal communication channels;Section - TWO: Develop;Chapter - 04: Publishing – the role of the intranet in digital communications and employee experience;Chapter - 05: Distribution – reaching the right people at the right time across digital channels;Chapter - 06: Governance – digital workplace communication processes and management;Chapter - 07: People – building capability and skills for digital internal communications;Section - THREE: Deliver;Chapter - 08: Content – best practices for internal communication content design and publishing;Chapter - 09: Communities – enterprise social networks and employee communities;Chapter - 10: Launching channels – how to launch internal communication platforms and digital tools;Chapter - 11: Measurement and management – evaluating performance, engagement and impact in internal communication;Section - FOUR: Future;Chapter - 12: The future of digital communication and employee experience;