Elaine D.Pulakos, Ph.D.Chief Operating Officer of Personnel Decisions Research Institutes, is a Past President of the Society for Industrial and Organizational Psychology, a Fellow of APA and SIOP, and a recognized contributor to the field of industrial and organizational psychology in the areas of staffing and performance management, having published numerous articles, chapters, and books on these topics. Series EditorSteven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. His research has been profiled on Public Television, Radio (e.g., NPR, CBS), Newspapers (e.g., Chicago Tribune; LA Times, Wall Street Journal) and Magazines (e.g., National Geographic).

"There have been many debates over the decades about the best format for rating scales .. .Pulakos presents the more important arguments on these matters in a way most readers will comprehend. Pulakos’s comprehensive system begins with specifying organizational objectives and then moves down through each level. The primary audience is not psychologists so much as human resources staff and the managers who must be responsible for developing, implementing, and defending a performance management system. It should be invaluable to those who are developing a system and overseeing training on its use. For the student audience, it will provide a practical perspective that is often missing from their training." (PsycCritiques, October 2009) "Dr. Pulakos is one of the foremost experts on the practical application of performance management approaches. Based on her extensive expertise in this area she presents a down-to-earth, pragmatic approach that focuses on what you need to do to gain the best value from performance management and make your process work effectively. This book is useful for everyone involved in performance management -- executives, managers, and human resources professionals." Dr. Nancy Rotchford, Director, Associate Assessment Worldwide, Ingram Micro, Inc. "Elaine Pulakos provides an extremely insightful and useful book, the best ever written, to guide organizations in the design or redesign of their performance management systems. It emphasizes both strategic and tactical issues, with innumerable tips, best practices, and examples as guides to action." Herbert G. Heneman III, Dickson-Bascom Professor Emeritus in Business, University of Wisconsin-Madison "Practical, user friendly, and highly engaging, this book reflects the author's considerable experience in designing, and, just as importantly, implementing performance management systems that yield tangible results." Wayne F. Cascio, US Bank Term Professor of Management, The Business School, University of Colorado Denver “Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of “best practices” to guide every step along the way. But what really sets this book apart is that Pulakos then adds another layer and discusses the practical issues that may serve to limit exactly what a company can do in this area. She then goes even one step further and includes a series of training exercises to help guide the manager on how to develop and implement systems for performance management.” Angelo S. DeNisi, Dean, A.B. Freeman School of Business, Tulane University PRAISE FOR PAGE ON BACK: TO INCLUDE ALL QUOTES ABOVE, AS WELL AS FULL TEXT OF FOLLOWING: FULL TEXT OF ANGELO S. DENISI'S PUFF: "Anyone interested in designing and implementing a performance management system will be well served if they begin by consulting a new book entitled “Performance Management: A New Approach for Driving Business Results” by Elaine Pulakos. Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of “best practices” to guide every step along the way. But what really sets this book part is that Pulakos then adds another layer and discusses the practical issues that may serve to limit exactly what a company can do in this area. She then goes even one step further and includes a series of training exercises to help guide the manager on how to develop and implement systems for performance management – not just performance appraisal – but the art of using appraisal information to help improve individual and organizational performance. This book is clearly written, practically oriented and yet based on scientific research. Stated simply, this is one of the finest examples of adapting scientific research for practice that I have seen anywhere." Angelo S. DeNisi, Dean, A.B. Freeman School of Business, Tulane University

• Series Preface. Preface.Part I. A Primer on Performance Management.01. The Truth About Performance Management.02. How Did We Arrive at Today’s Best Practices?.Part II. How to Design and Implement a Successful Performance Management Process.03. Getting Started.04. A Model Performance Management Process.05. Performance Management System Implementation.Part III: How to Develop Solid Performance Measures.06. Legal Requirements.07. Developing Objectives and Measuring Results.08. Developing Behavioral Performance Standards.09. Conclusion.Reference Notes.

Elaine D.Pulakos, Ph.D.Chief Operating Officer of Personnel Decisions Research Institutes, is a Past President of the Society for Industrial and Organizational Psychology, a Fellow of APA and SIOP, and a recognized contributor to the field of industrial and organizational psychology in the areas of staffing and performance management, having published numerous articles, chapters, and books on these topics. Series EditorSteven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. His research has been profiled on Public Television, Radio (e.g., NPR, CBS), Newspapers (e.g., Chicago Tribune; LA Times, Wall Street Journal) and Magazines (e.g., National Geographic).

"There have been many debates over the decades about the best format for rating scales .. .Pulakos presents the more important arguments on these matters in a way most readers will comprehend. Pulakos’s comprehensive system begins with specifying organizational objectives and then moves down through each level. The primary audience is not psychologists so much as human resources staff and the managers who must be responsible for developing, implementing, and defending a performance management system. It should be invaluable to those who are developing a system and overseeing training on its use. For the student audience, it will provide a practical perspective that is often missing from their training." (PsycCritiques, October 2009) "Dr. Pulakos is one of the foremost experts on the practical application of performance management approaches. Based on her extensive expertise in this area she presents a down-to-earth, pragmatic approach that focuses on what you need to do to gain the best value from performance management and make your process work effectively. This book is useful for everyone involved in performance management -- executives, managers, and human resources professionals." Dr. Nancy Rotchford, Director, Associate Assessment Worldwide, Ingram Micro, Inc. "Elaine Pulakos provides an extremely insightful and useful book, the best ever written, to guide organizations in the design or redesign of their performance management systems. It emphasizes both strategic and tactical issues, with innumerable tips, best practices, and examples as guides to action." Herbert G. Heneman III, Dickson-Bascom Professor Emeritus in Business, University of Wisconsin-Madison "Practical, user friendly, and highly engaging, this book reflects the author's considerable experience in designing, and, just as importantly, implementing performance management systems that yield tangible results." Wayne F. Cascio, US Bank Term Professor of Management, The Business School, University of Colorado Denver “Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of “best practices” to guide every step along the way. But what really sets this book apart is that Pulakos then adds another layer and discusses the practical issues that may serve to limit exactly what a company can do in this area. She then goes even one step further and includes a series of training exercises to help guide the manager on how to develop and implement systems for performance management.” Angelo S. DeNisi, Dean, A.B. Freeman School of Business, Tulane University PRAISE FOR PAGE ON BACK: TO INCLUDE ALL QUOTES ABOVE, AS WELL AS FULL TEXT OF FOLLOWING: FULL TEXT OF ANGELO S. DENISI'S PUFF: "Anyone interested in designing and implementing a performance management system will be well served if they begin by consulting a new book entitled “Performance Management: A New Approach for Driving Business Results” by Elaine Pulakos. Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of “best practices” to guide every step along the way. But what really sets this book part is that Pulakos then adds another layer and discusses the practical issues that may serve to limit exactly what a company can do in this area. She then goes even one step further and includes a series of training exercises to help guide the manager on how to develop and implement systems for performance management – not just performance appraisal – but the art of using appraisal information to help improve individual and organizational performance. This book is clearly written, practically oriented and yet based on scientific research. Stated simply, this is one of the finest examples of adapting scientific research for practice that I have seen anywhere." Angelo S. DeNisi, Dean, A.B. Freeman School of Business, Tulane University

• Series Preface. Preface.Part I. A Primer on Performance Management.01. The Truth About Performance Management.02. How Did We Arrive at Today’s Best Practices?.Part II. How to Design and Implement a Successful Performance Management Process.03. Getting Started.04. A Model Performance Management Process.05. Performance Management System Implementation.Part III: How to Develop Solid Performance Measures.06. Legal Requirements.07. Developing Objectives and Measuring Results.08. Developing Behavioral Performance Standards.09. Conclusion.Reference Notes.

Elaine D.Pulakos, Ph.D.Chief Operating Officer of Personnel Decisions Research Institutes, is a Past President of the Society for Industrial and Organizational Psychology, a Fellow of APA and SIOP, and a recognized contributor to the field of industrial and organizational psychology in the areas of staffing and performance management, having published numerous articles, chapters, and books on these topics. Series EditorSteven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. His research has been profiled on Public Television, Radio (e.g., NPR, CBS), Newspapers (e.g., Chicago Tribune; LA Times, Wall Street Journal) and Magazines (e.g., National Geographic).

"There have been many debates over the decades about the best format for rating scales .. .Pulakos presents the more important arguments on these matters in a way most readers will comprehend. Pulakos’s comprehensive system begins with specifying organizational objectives and then moves down through each level. The primary audience is not psychologists so much as human resources staff and the managers who must be responsible for developing, implementing, and defending a performance management system. It should be invaluable to those who are developing a system and overseeing training on its use. For the student audience, it will provide a practical perspective that is often missing from their training." (PsycCritiques, October 2009) "Dr. Pulakos is one of the foremost experts on the practical application of performance management approaches. Based on her extensive expertise in this area she presents a down-to-earth, pragmatic approach that focuses on what you need to do to gain the best value from performance management and make your process work effectively. This book is useful for everyone involved in performance management -- executives, managers, and human resources professionals." Dr. Nancy Rotchford, Director, Associate Assessment Worldwide, Ingram Micro, Inc. "Elaine Pulakos provides an extremely insightful and useful book, the best ever written, to guide organizations in the design or redesign of their performance management systems. It emphasizes both strategic and tactical issues, with innumerable tips, best practices, and examples as guides to action." Herbert G. Heneman III, Dickson-Bascom Professor Emeritus in Business, University of Wisconsin-Madison "Practical, user friendly, and highly engaging, this book reflects the author's considerable experience in designing, and, just as importantly, implementing performance management systems that yield tangible results." Wayne F. Cascio, US Bank Term Professor of Management, The Business School, University of Colorado Denver “Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of “best practices” to guide every step along the way. But what really sets this book apart is that Pulakos then adds another layer and discusses the practical issues that may serve to limit exactly what a company can do in this area. She then goes even one step further and includes a series of training exercises to help guide the manager on how to develop and implement systems for performance management.” Angelo S. DeNisi, Dean, A.B. Freeman School of Business, Tulane University PRAISE FOR PAGE ON BACK: TO INCLUDE ALL QUOTES ABOVE, AS WELL AS FULL TEXT OF FOLLOWING: FULL TEXT OF ANGELO S. DENISI'S PUFF: "Anyone interested in designing and implementing a performance management system will be well served if they begin by consulting a new book entitled “Performance Management: A New Approach for Driving Business Results” by Elaine Pulakos. Pulakos provides the best information we have concerning research on performance management systems, and combines it with a list of “best practices” to guide every step along the way. But what really sets this book part is that Pulakos then adds another layer and discusses the practical issues that may serve to limit exactly what a company can do in this area. She then goes even one step further and includes a series of training exercises to help guide the manager on how to develop and implement systems for performance management – not just performance appraisal – but the art of using appraisal information to help improve individual and organizational performance. This book is clearly written, practically oriented and yet based on scientific research. Stated simply, this is one of the finest examples of adapting scientific research for practice that I have seen anywhere." Angelo S. DeNisi, Dean, A.B. Freeman School of Business, Tulane University

• Series Preface. Preface.Part I. A Primer on Performance Management.01. The Truth About Performance Management.02. How Did We Arrive at Today’s Best Practices?.Part II. How to Design and Implement a Successful Performance Management Process.03. Getting Started.04. A Model Performance Management Process.05. Performance Management System Implementation.Part III: How to Develop Solid Performance Measures.06. Legal Requirements.07. Developing Objectives and Measuring Results.08. Developing Behavioral Performance Standards.09. Conclusion.Reference Notes.