Elaine D.Pulakos, Ph.D.Chief Operating Officer of Personnel Decisions Research Institutes, is a Past President of the Society for Industrial and Organizational Psychology, a Fellow of APA and SIOP, and a recognized contributor to the field of industrial and organizational psychology in the areas of staffing and performance management, having published numerous articles, chapters, and books on these topics. Series EditorSteven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. His research has been profiled on Public Television, Radio (e.g., NPR, CBS), Newspapers (e.g., Chicago Tribune; LA Times, Wall Street Journal) and Magazines (e.g., National Geographic).

"There have been many debates over the decades about the best format for rating scales .. .Pulakos presents the more important arguments on these matters in a way most readers will comprehend. Pulakos’s comprehensive system begins with specifying organizational objectives and then moves down through each level. The primary audience is not psychologists so much as human resources staff and the managers who must be responsible for developing, implementing, and defending a performance management system. It should be invaluable to those who are developing a system and overseeing training on its use. For the student audience, it will provide a practical perspective that is often missing from their training." (PsycCritiques, October 2009)

• Series Preface. Preface.Part I. A Primer on Performance Management.01. The Truth About Performance Management.02. How Did We Arrive at Today’s Best Practices?.Part II. How to Design and Implement a Successful Performance Management Process.03. Getting Started.04. A Model Performance Management Process.05. Performance Management System Implementation.Part III: How to Develop Solid Performance Measures.06. Legal Requirements.07. Developing Objectives and Measuring Results.08. Developing Behavioral Performance Standards.09. Conclusion.Reference Notes.