Advances in Cognitive Engineering and Neuroergonomics

Stanney\, Kay M.; Hale\, Kelly S.

• Volume 1: Advances in Cognitive Engineering and Neuroergonomics; Section I: Cognitive Engineering: Fundamentals; Chapter 1: Human factors in the design of a search tool for a database of Recorded Human Behavior; Chapter 2: Augmented Navigation: A Cognitive Approach; Chapter 3: Change Blindness When Viewing Web Pages; Chapter 4: Qualitative Facets of the Problem Statement; Chapter 5: Overloading Disks onto a Mind: Quantity Effects in the Attribution of Mental States to Technological Systems; Chapter 6: Effectiveness of Two-Channel Bone Conduction Audio Communication System in Speech Recognition Tasks; Chapter 7: Cognitive Ergonomics: The User and Brand in an Informational Relationship; Section II: Cognitive Engineering: Workload and Stress; Chapter 8: Cognitive Workload Analysis and Development of a Stress Index for Life Science Processes; Chapter 9: Interaction Effects of Physical and Mental Tasks on Auditory Attentional Resources; Chapter 10: Applicability of Situation Awareness and Workload Metrics for Use in Assessing Nuclear Power Plant Designs; Chapter 11: Effect of Occupational Stress among Workshop Trainees; Section III: Cognitive Engineering: Activity Theory; Chapter 12: On the Relationship between External and Internal Components of Activity; Chapter 13: Positioning Actions' Regulation Strategies; Chapter 14: Emotional-Motivational Aspects of a Browsing Task; Chapter 15: Using Systemic Approach to Identify Performance Enhancing Strategies of Rock Drilling Activity in Deep Mines; Section IV: Cognitive Engineering: Error and Risk; Chapter 16: Challenges in Human Reliability Analysis (HRA): A Reflection on the Accident Sequence Evaluation Program (ASEP) HRA Procedure 1; Chapter 17: Mirror Neuron Based Alerts for Control Flight Into Terrain Avoidance; Chapter 18: Computer Technology at the Workplace and Errors Analysis; Chapter 19: A Study on Document Style of Medical Safety Incident Report for Latent Factors Extraction and Risk-Assessment-based Decision Making; Section V: Cognitive Engineering:Applications; Chapter 20: Promoting Temporal Awareness for Dynamic Decision Making in Command and Control; Chapter 21: Data-driven Analysis and Modeling of Emergency Medical Service Process; Chapter 22: Age and Comprehension of Written Medical Information on Drug Labels; Chapter 23: Designing Virtual Reality Systems for Procedural Task Training; Section VI: Neuroergonomics: Measurement; Chapter 24: Given the State, What's the Metric?; Chapter 25: Development of a Neuroergonomic Application to Evaluate Arousal; Chapter 26: fNIRS and EEG Study in Mental Stress Arising from Time Pressure; Chapter 27: Availability and Future Prospects of Functional Near-infrared Spectroscopy (fNIRS) in Usability Evaluation; Chapter 28: Team Neurodynamics: A Novel Platform for Quantifying Performance of Teams; Section VII: Neuroergonomics: Applications; Chapter 29: Challenges and Opportunities for Inserting Neuroscience Technologies into Training Systems; Chapter 30: A Neuroergonomic Evaluation of Cognitive Workload Transitions in a Supervisory Control Task Using Transcranial Doppler Sonography; Chapter 31: From Biomedical Research to End User BCI Applications through Improved Usability of BCI++ v3.0; Chapter 32: An ERP Study on Instrument Form Cognition; Volume 2: Advances in Social and Organizational Factors; Section I: Perception and Design of Spaces; Chapter 1: Desirable Features of Contemporary Domestic Kitchen; Chapter 2: An Exploration about Interior Ambience Based on User-centered Design Approach; Chapter 3: Architecture as an Expression of Equity Polices in Manufacturing Plants in Poland; Chapter 4: Paradise Ambiance in Interactive Art: A Case Study of the National Palace Museum in Taipei; Chapter 5: Laboratory Kitchen and “Existenzminimum” Dwellings; Chapter 6: Intercultural Differences in the Formation of Space of the Courtroom; Chapter 7: Using Mental Models and Ergonomics to Analyze Chinese Opera Performing Skills; Chapter 8: Perceptual Mechanisms of Transparency Recognition as Measures of Increased Human Spatial Orientation; Chapter 9: The Issue of the Range of Vision in Design of Grandstands at the Contemporary Stadiums; Chapter 10: The Application of Optical Illusions in Interior Design in Order to Improve the Visual Size and Proportions of the Rooms; Chapter 11: Large Scale Architecture. Design Human Factors and Ergonomics Aspects Based on State-of-the-Art Structures; Chapter 12: Impact of Historically Grounded Social Acceptability on Ergonomics in Shaping Urban Space and Structures in European Cultural Circle; Chapter 13: Facades and Multimedia Screens in Contemporary Architecture – Ergonomics of Use; Section II: Ergonomics in Industrial Quality; Chapter 14: Improvement of Lighting Quality in Advanced Main Control Rooms; Chapter 15: Development of Virtual Instructors for Enhancing Nuclear Power Plant Personnel Training Quality; Chapter 16: Applications of Ecological Interface Design on an Advanced Main Control Room; Chapter 17: Safety Oriented Voice-based Interface for Vehicle's AV Systems: Talking Car System; Chapter 18: Warning Message Design of LDWS; Chapter 19: Application of Taguchi Method on 3D Display Quality; Chapter 20: Subjective Perceived Depth Measurement and Visual Comfort Evaluation for Viewing Stereoscopic Films; Chapter 21: Application of Integrated Score of Ergonomic Work Conditions (ErgQS) in Management of Ergonomic Hazards in Enterprise; Chapter 22: Influence of Application Safety and Health Management Systems on Manufacturing Process Formation. A Case Study; Chapter 23: Basic Technical – Organizational Criteria Forming Labour Safety in the Medium Size Production – Services Companies; Chapter 24: A Method to Plan Human Error Prevention Strategy by Analyzing PSF Tendency – Case Study of a Pharmacy Factory and a Medical Center; Chapter 25: Application of Advanced Reverse Engineering and Motion Capture Techniques in Motion Modeling of Human Lower Limbs; Section III: Human Factors in Terrorism; Human Factors in Counter-terrorism; Chapter 27: Interpreting Deceptive Behaviors; Chapter 28: User Requirements for Security and Counterterrorism Initiatives; Section IV: Enterprise ICT and Work; Chapter 29: The Influence of Enterprise Resource Planning in Role Management – Case Study in a Given Portuguese Industry; Chapter 30: Ergonomic Characteristic of Software for Enterprise Management Systems; Chapter 31: Human Factors and Well-balanced Improvement of Engineering; Chapter 32: The Assessment Criteria of the Ergonomic Quality of Anthropotechnical Mega-systems; Chapter 33: Ergonomic Engineering of Anthropotechnical Mega-Systems; Chapter 34: Factors Adversely Affected the Productivity of Software Designers Applying CASE Tools; Section V: Learning and Training; Chapter 35: Optimization of Gifted and Talented Students' Activity: Cognitive and Organizational View; Chapter 36: Hybrid Design Model of E-learning Course at Education Institution Based on SECI Model; Chapter 37: Careers and Further Education of Engineers against the Background of Globalization; Chapter 38: The Occupational Health and Safety Training Outline for the Managers; Chapter 39: Benefits of Combining Social Influence and Ergonomics to Improve the Use of Personal Protective Equipment (PPE); Section VI: Flexible Work Force and Work Schedule; Chapter 40: Social and Organizational Ergonomics and Temporary Work in Industrial Firms; Chapter 41: Two Roads of Ergonomics; Chapter 42: Working Time Configuration in a Call Center Using a Simulation Approach; Chapter 43: Influence of the Social Role of an Employee on Working Time Configuration; Chapter 44: Agent-based Planning and Simulation-based Assessment to Improve the Work-Life Balance of Hospital Staff; Section VII: Adapting for Special Groups; Chapter 45: Optimizing Job Design for Older Adult Workers; Chapter 46: Design for All on Board: Boat Design in the Era of Access for (Almost) Everybody; Chapter 47: Indirect Estimation Method of Data for Ergonomic Design on the Base of Disability Research in Polish 2011 Census; Chapter 48: Designing Wearable and Environmental Systems for Elderly Monitoring at Home; Chapter 49: Development of Risk Sensitivity of Workers; Chapter 50: Ergonomic Shaping of Learning Places for School Children; Section VIII: Ship Design; Chapter 51: Operating a Boat; Chapter 52: 10 Meters Daysailer “for All”. Sustainable Technological Solutions for Easy Navigation; Chapter 53: Discussion of Issues Relevant to the Ergonomics of a 50 Ft. Sailing Yacht; Chapter 54: UCD vs ECD: from “User” to “Experiencer” Centered-Approach in Sailing Yacht Design; Chapter 55: Safety and Comfort as Design Criteria for High Speed Passenger Craft; Section IX: Changes at the Organizational; Chapter 56: Ergonomics Aspects of CSR in System Shaping the Quality of Work Environment; Chapter 57: Process-Driven Socio-Technical Approach to Engineering High-Performance Organisations; Chapter 58: Work in Organization: Key Factors of the Reistic Approach; Chapter 59: Prescribing Knowledge for Making Arrangements Regarding Human Factors in Management of Change: Toward Incorporating Human Factors Considerations into System Design Process Model; Chapter 60: Socio-technical Integrity in Maintenance Activities; Chapter 61: Socio-technical Systems Engineering; Chapter 62: The Labour Market and Material Environment Design; Chapter 63: The Emerging Human Performance Model for Homeland Security; Chapter 64: Determinants of Integration Strategies in HRM after Mergers & Acquisitions in Pharmaceutical Sector; Chapter 65: Exploring Resilient Team Processes in Control Room Teams of a Nuclear Power Plant; Chapter 66: Human Cooperation Assessment Methodology; Chapter 67: Organizational Trust and Trust in Automated Systems as Predictors for Safety Related Team Performance - Results from a Cross-cultural Study; Section X: New Ways of Work; Chapter 68: The Influence of Expectations and Pre-experiences on Comfort at Work; Chapter 69: Analysis of Changes in Work Processes; Chapter 70: Towards the Ideal Loungeworkseat; Chapter 71: New Ways of Working in a Notebook Manufacturing; Chapter 72: New Ways of Work: Task Specific Train Seat Design; Chapter 73: A New Way to Establish Ergonomics Expertise in Manufacturing Locations Without Ergonomists; Chapter 74: Stimulation and Assessment of Physical Activity at Office Workplaces; Chapter 75: Towards an Adaptive Office Environment: Effects of Sound and Color of Light on Performance and Well-being; Chapter 76: Requirements for the Back Seat of a Car for Working While Travelling; Chapter 77: Household Work: An Ergonomic Perspective; Section XI: User Experience, Comfort and Emotion; Chapter 78: Objects from Prehistory, a Study from the Point of View of Ergonomics – a Reference in Brazil; Chapter 79: Representing Traditional Culture – Poetry Applying Elements on Product Design; Chapter 80: A Study of Applying Saisait Tribe's Tabaa Sang (Buttocks Bell) into Cultural Creative Industry from a Cross-Disciplinary Perspective; Chapter 81: Proposal for a Kansei Index Related to the Uniqueness of a Product; Chapter 82: Assessment of Product Developed with Emphasis on “Emotional Design”; Chapter 83: Emotions Ergonomics in the Network Society; Chapter 84: Emotional Video Scene Detection from Lifelog Videos Using Facial Feature Selection; Chapter 85: Research of the Application According to User's Experience in 2011IDA CONGRESS Taipei – Light of Fashion Design; Volume 3: Advances in Human Aspects of Healthcare; Section I: Assessing Ergonomic Characteristics in Biomedical Technologies; Chapter 1: A Multifactorial Approach and Method for Assessing Ergonomic Characteristics in Biomedical Technologies; Chapter 2: Case Study of Integrated Ergonomic Assessment of a Portable Ultrasound System; Chapter 3: Co-designing Better Work Organization in Healthcare; Chapter 4: A Smart Wearable Prototype for Fetal Monitoring; Section II: Communications, Systems Support and Healthcare Informatics; Chapter 5: Human Factors Considerations for a Reusable Medical Equipment Reprocessing Support System; Chapter 6: Contemporary Configuration of the Medicine Package Leaflet: Changes in the Ergonomics of a Technical Scientific Object; Chapter 7: The Construction of the Educational Program of the Problem Solving Thinking Based on the Management System (HACCP); Chapter 8: Food for the Heart: Lessons Learned while Designing a Visual Decision Support System for Patients with Coronary Heart Disease; Chapter 9: Social Media for the eHealth Context. A Requirement Assessment; Chapter 10: A New Collaborative Tool for Visually Understanding National Health Indicators; Chapter 11: Sociotechnical Considerations in the Delivery of Care to the Frail Elderly at Home; Chapter 12: Explorative Web Development for Using ICF as a Patient Classification Tool with the Rare Disease of ALS; Section III: How to Improve Quality of Ergonomics in Healthcare; Chapter 13: Can Inclusive Environmental Design be Achieved in Acute Hospitals?; Chapter 14: Workshop Concept “Fabrica Medica ®” – Enhancing Collaborative Work in Heterogeneous Design Teams; Chapter 15: System Ergonomic Analysis, Evaluation and Design of Structures and Work Processes in Health Care; Chapter 16: Supporting Structures for Information Transfer in ICUs; Chapter 17: Improving Patient Safety through an Ergonomic Technical Solution; Chapter 18: Structures and Processes in Health Care Systems: Lessons Learned from the VA My HealtheVet Portal; Section IV: Physical Aspects and Risk Factors for Patients and Caregivers; Chapter 19: Identifying and Evaluating Risk Factors for Musculoskeletal Disorders in Equine Veterinary Work; Chapter 20: An Aspect Designing an Ergonomic Dentist's Room: Survey of Appropriate Room Design among Dentists; Chapter 21: Musculoskeletal Symptoms, Stress and Work Organizational Aspects in Hospital Nursing Activities; Chapter 22: Evaluation of Bamboo Charcoal Effect to Comfort Based on Physiological Data; Chapter 23: Environmental Audit of UK Hospitals to Design Safer Facilities for Frail and/or Confused Older People; Chapter 24: Extreme Makeover: Ergonomic Challenges and Solutions in a Gastroenterology Clinic; Chapter 25: Upper Extremity Musculoskeletal Disorder Risk in Clinical Gastroenterology; Chapter 26: Rapid Improvement Event to Prevent Patient Falls; Chapter 27: Designing for Patient Safety – Considering a Patient Safety Risk Assessment; Chapter 28: Ergonomic Issues of Computer Use in a Major Healthcare System; Chapter 29: Physical and Mental Burden of Caregivers in Providing Bathing Assistance; Chapter 30: Slip, Trip and Fall Prevention for Health Workers in the Operation Room; Section V: Patient Care, Patient Safety and Medical Error; Chapter 31: The Study of Drug/Medical Device Recall Data (I) Analyses on Recall Data in Japan; Chapter 32: Testing of a Voluntary Patient Safety Reporting System by Think-aloud Protocols: Will a Common Format Help Quality and Efficient Reporting?; Chapter 33: The Study of Drug/Medical Device Recall Data (II) Analyses on Recall Data in United States; Chapter 34: The Relation between Task Errors and the Graphic Representation of Information in Medicine Inserts in Brazil; Chapter 35: How to Bring your Doctor Home. User-centered Design of Trustworthy Telemedical Consultation Services; Chapter 36: A Human-Centered Design for Supporting Long-term Care Management; Chapter 37: Reducing Interruptions, Distractions, and Errors in Healthcare; Chapter 38: Identifying and Modeling Perceptions of Risk Factors in Hand Hygiene during Healthcare Operations; Chapter 39: Workflow Characterization in Busy Urban Primary Care and Emergency Room Settings: Implications for Clinical Information Systems Design; Chapter 40: Testing the Systems and Error Analysis Bundle for Healthcare using a Prescription Administration Process in a Cardiothoracic Unit, Case Study; Section VI: Medical User Centered Design; Chapter 41: Implementation of Usability Engineering Process in a Business Concern; Chapter 42: Systematic Application of Usability Engineering in Medical Device Development; Chapter 43: Systematical Improvement of an Anesthesia Workstation Considering Physical and Mental Workload; Chapter 44: The UCD of the Touch Screen Graphical Interface on the Domestic Unit of an In-home Telemonitoring System; Chapter 45: User-centered Requirements for Health Information Technology: Case Study in Cardiac Surgery; Chapter 46: Design, Usability and Staff Training – What Is More Important?; Chapter 47: Implementation of a VA Patient-centered Prescription Label; Section VII: Human Modeling and Patient; Chapter 48: A Case Study for the Inclusion of Adolescents in Medical Device Design; Chapter 49: The Use of Vignettes for Conducting Healthcare Research; Chapter 50: A Comparative Study of the Effectiveness of Leaflets and Videos to Educate Low-literacy Mothers to Take Care of Their New-born Babies; Chapter 51: Improving the Patient Pathway in Prosthetic Rehabilitation; Chapter 52: Advances in Human Aspects of Healthcare; Chapter 53: Brain Activation Pattern during Passive Exercise With and Without Active Exercise; Chapter 54: Spine Compression Characteristics Associated with Back Pain Symptoms of Healthcare Workers; Chapter 55: 3D Vision Gaze with Simultaneous Measurements of Accommodation and Convergence among Young and Middle-aged Subjects; Chapter 56: Assessment of a Virtual Reality-based Haptic Simulation for Motor Skill Training; Section VIII: Measures and Validation in Healthcare; Chapter 57: Development of Moderators and Measuring Criteria in Healthcare TAM research; Chapter 58: Value-motivational Structure of Individuals in Their Relationship with Post-traumatic Functional Reliability in Particular Occupations; Chapter 59: Integrated Gesture Recognition Based Interface for People with Upper Extremity Mobility Impairments; Chapter 60: Using Computerized Technician Competency Validation to Improve Reusable Medical Equipment Reprocessing System Reliability; Chapter 61: Validity Verification of Coloring Recreation Taking Place at Pay Nursing Home; Chapter 62: Design Validation of Ergonomics through Immersive Interaction Based on Haptic Devices and Virtual Reality; Section IX: Medical Devices and Special Populations; Chapter 63: Anthropometric and Scoliosis Survey for Children with Physical and Mental Disabilities; Chapter 64: Human Factors Evaluation of Medical Equipment Reprocessing Instructions; Chapter 65: A Proposal of the Database Schema of a Drug Composition Database to Generate Drug Package Inserts; Chapter 66: Sensors as an Evaluative Tool for Independent Living; Section X: Collaboration and Learning in Healthcare Systems; Chapter 67: Capturing Team Mental Models in Complex Healthcare Environments; Chapter 68: Computer Supported Collaboration in Health Care; Chapter 69: Dispedia.de – a Knowledge Model of the Service System on the Rare Disease; Chapter 70: A Review of Sensory Feedback and Skill Learning for Rehabilitation; Chapter 71: Supporting Occupational Health and Safety at the Workplace of People with Cognitive Impairments with a Speech Driven Interaction System; Section XI: Organization Aspects in Healthcare; Chapter 72: Interdisciplinary Interactions in Cross-Functional Collaborative Prototyping at a Pediatric Hospital; Chapter 73: Incorporating Human Systems Integration into the Evacuation of Individuals with Disabilities; Chapter 74: Management of Medical Equipment Reprocessing Procedures: A Human Factors/System Reliability Perspective; Chapter 75: Measuring Employee Safety Culture in Rural Nursing Home Settings: A Literature Review; Chapter 76: Ergonomics and Occupational Health and Safety: a Cost-Benefit Analysis Model; Chapter 77: Developing Interactive and Emergency Response Devices for People with Disabilities and Their Canine Assistants; Chapter 78: Knowledge Management of Healthcare Team Using Clinical-Pathway Case Study in Hospital of Miyazaki University; Volume 4: Advances in Usability Evaulation; Section I: Devices and Their User Interfaces; Chapter 1: Improving Small Visual; Chapter 2: Design of Steering Torque Feedback in a Fixed-base Driving Simulator and Its Validation; Chapter 3: Design of a Touch-based User Interface for Naval Command & Control and Comparison with a Current Onboard System in a Scenario-based Usability Test; Chapter 4: Study of the Relation “Action and Command” to the Interior of an Automobile; Chapter 5: Empirical Investigation of Conflict and Interference within Haptic Controlled Human-Excavator Interface; Section II: User Studies; Chapter 6: Relationship among Fall-Related Self-Efficacy, Activities of Daily Living and Fall Risk in the Elderly; Chapter 7: Accident Characteristics and Safety Measures for Aging Workers in Korea; Chapter 8: Multi-scale Entropy Analysis for Evaluating the Balance of the Flatfeet; Chapter 9: Academics, Life Experiences, and Symptoms of ADHD and ODD; Chapter 10: Age Differences in Postural Strategies for Low Forward Reach; Chapter 11: An Application of Ballistic Movement Models for Comparing Ageing Differences While Interacting with a Touchscreen; Chapter 12: The Impact of Soldiers' Age on Balance; Chapter 13: Cure Performance and Usability Evaluation of Electro-conductive Textiles Based on Healthcare Clothing System with TENS for the Elderly; Chapter 14: Investigating the Primary Factors of Post-Sale Service to Enhance Service Quality for Mobile Communication Devices; Chapter 15: A Study of Establishing Demand Assessment and Support Network of Elderly Fall-Prevention System; Chapter 16: Reducing Ergonomic Injuries for Librarians Using a Participatory Approach; Chapter 17: Usability in the Opening of Soft Drinks Packagings: Age Influence in Biomechanical Forces; Chapter 18: Laterality and Usability: Biomechanical Aspects in Prehension Strength; Chapter 19: Innovative Long-distance Interaction between Elderly and Their Beloved Young Children Using a Kinect-based Exercise Game; Chapter 20: Ergonomics and the Environment for the Elderly; Chapter 21: (Less than) Perfect Aging; Chapter 22: A Comparison Study of the Effects on Road Crossing Behavior between Normal and Parkinson Disease; Chapter 23: Glare Sensitivity of Pilots with Different Ages and Its Effects on Visual Performance of Nighttime Flying; Chapter 24: Training Standing Balance in Older Adults Using Physical Activity Controlled Games: A Comparison Study; Chapter 25: Cognitive Performance and Age; Chapter 26: An Attempt to Model Three-dimensional Arm Movement Time; Chapter 27: Workplace Solutions for Elderly Workers; Chapter 28: Survey Report of Recent Researches on Usability Evaluation for Elderly People in Japan; Chapter 29: Upper Extremity Interaction Modeling for Persons with Advanced Osteoarthritis; Chapter 30: Ergonomic Analysis to Support Surgery-Averse Individuals that Live with Chronic Pain; Chapter 31: Digital Tablets as a Tool for Digital Inclusion of Elderly People; Chapter 32: Comparing Muscle Activity and Younger and Older Users' Perceptions of Comfort When Using Sheet Switches for Electrical Appliances; Chapter 33: Anthropometric Lot Sizing of Garments; Chapter 34: A Study on Development of the Korean Stress Model for Industrial Accident Prevention -Focused on the Married Workers-; Chapter 35: Study the Variability of Anthropometric Measurements of Women's Feet Laser; Chapter 36: Work Posture Assessment of Computer Users using CARULA; Chapter 37: Factors That Lead to an Early Decline of Road Traffic Fatalities in China; Chapter 38: The Effect on Physiology from Different LED Lighting; Chapter 39: Effects of Evening LED Lighting of Different CS/P on Human Subjective and Objective Perceptions; Section III: Product Design and EvaluationThis page intentionally left blank; Chapter 40: An Analysis Framework of User Oriented Systems for Call Center Services in Telecommunication; Chapter 41: Investigating the Interface Usability of Bluetooth Earphone Controls; Chapter 42: Evaluation of Grip Strength in Children: the Ergonomic Design Used in the Development of Secure Lids for Packaging; Chapter 43: Perception of Products by Different Levels of Integration: A Study with Pruning Shears; Chapter 44: Evaluation of Manual Torque Forces in Simulated Activities with Brazilian Adults of Different Genders and Age Groups: Ergonomic Design of Faucets; Chapter 45: An Ergonomic Look at the Open Plan Office; Chapter 46: Pulling Strength with Pinch Grips: A Variable for Product Design; Chapter 47: Evaluation of an Interactive Graphic Interface for Mobile Financial Services; Chapter 48: The Design and Evaluation of a Radio Frequency Identification (RFID) Enabled Inpatient Safety Management System; Chapter 49: The First Time We Never Forget: Product Evaluation in the Context of First Usage; Chapter 50: Parameters for Evaluating the Usability of the Platform Lift; Chapter 51: Usability Testing as a Systematic Tool for Product Performance Valuation During Design Process of an Ischial Support; Chapter 52: The Development of a Device Selection Model for Wireless Computing Devices in High Consequence Emergency Management; Chapter 53: Assessment Tests for Mattresses and Pillows as Tools of the Ergonomic Conditions Diagnosis; Chapter 54: Usage Problems and Improvement Needs of the Clinical Upper Extremity Rehabilitation Devices in Taiwan: A Pilot Study; Chapter 55: Usability of Automotive Integrated Switch System using Face Direction; Chapter 56: Effects of Automotive Switch Type and Location on Usability and Visual Time off Road; Chapter 57: Development of Similarity Measures by Extracting Design Features of a Shoe Last; Chapter 58: Design and Assessment of Digital Drawing System for Children Gesture Movement with Visual Interface Feedback; Chapter 59: An Evaluation Tool the Subject / the Pointing Device Pair; Chapter 60: Effects of Seat and Handgrips Adjustments on a Hand Bike Vehicle. An Ergonomic and Aerodynamic Study for a Quantitative Assessment of Paralympics Athlete's Performance; Chapter 61: Ergonomics and Design as Tools on the Risk Management; Chapter 62: Design a Force Platform for Measuring Center of Pressure (COP) Signal; Chapter 63: Ergonomics and Inclusivity Present in the Visual Communication Design Project; Chapter 64: Glazed Tile Surfaces as Perceptual Cues in Space Recognition and Urban Design; Chapter 65: Breast Design: The Role of Ergonomic Underwear during Lifetime; Chapter 66: The Importance of Integrating Perceived Affordances and Hazard Perception in Package Design; Chapter 67: A Case Study of Creating Public Space for People with Disabilities; Chapter 68: The Use of Reverse Engineering Development of Cranial Prosthesis for Thermal Spray; Chapter 69: Usability Evaluation of Touchscreen Phone in Emergency Context; Volume 5: Advances in the Human Side of Service Engineering; Section I: Health Services; Chapter 1: Service Process Visualization in Nursing-care Service Using State Transition Model; Chapter 2: Self-service for Personal Health Monitoring and Decisions; Chapter 3: A Study of the Productivity Enhancement in Medical Practice by the Introduction of a Handheld Tablet Computer; Section II: Service Innovation; Chapter 4: Human-centric Approach of Value Proposition in New Generation Digital Business; Chapter 5: Value Co-Creation in R&D; Chapter 6: Social Networks for Outsourcing and Developing a Firm's Creativity; Chapter 7: Creativity and Learning in the Practices of Service Innovation; Chapter 8: Service Design to Evoke Users' Enthusiasm—Proposal and Evaluation of a Museum Information Providing Service; Chapter 9: Ergonomics at Home: Contribution to the Design of a Smart Home Lighting Service; Chapter 10: Designing a Mobile-based Banking Service: The MOBSERV Project; Section III: Societal Factors; Chapter 11: Human Centered System Integration (HCSI): Case study of Elderly Care Service Design; Chapter 12: Integrating Healthcare Service with Ambient Interactive Systems: Conceptual Framework; Chapter 13: Entrusting the Reply of Satisfaction or Physical Condition for Services to Unconscious Responses Reflecting Activities of Autonomic Nervous System; Chapter 14: The Intelligent Space for the elderly — including activity detection; Chapter 15: Patient Engagement – Implications to Service Engineering; Section IV: Service System Frameworks; Chapter 16: A Distributed-Cognition Based Method for Finding Social Feature Opportunities in Business Services; Chapter 17: Distributed Cognition, Service Science & 3D Multi-User Virtual Environments; Chapter 18: The Role of Positive Emotions in the Creation of Positively Deviant Business-to-Business Services; Chapter 19: Change in Organization – Emerging Situations, Character and Praxis; Chapter 20: Including Human Factors in Business Ecosystem Network to Expose & Predict Budgetary Risk; Chapter 21: Computational Modeling of Real-world Services for a Co-creative Society; Chapter 22: Case Study Analysis of Higher Education and Industry Partnership Service Delivery; Chapter 23: Co-Producing Value through Public Transit Information Services; Chapter 24: Integrating a User Interface Design Environment into SOA and Service Engineering; Chapter 25: BtoB (Business to Business) Product Planning and Platform Making by the Business User Model; Section V: Service Design; Chapter 26: User eXperience in Service Design: Defining a Common Ground from Different Fields; Chapter 27: A Proposal of the Service Design Method and the Service Example Based on Human Design Technology; Chapter 28: Facilitating Service Development in a Multi-agent Environment: Different Roles of Consultancy; Chapter 29: Three Approaches to Co-creating Services with Users; Chapter 30: Interactive Design Method Based on Structured-Scenario; Chapter 31: Black Female Voices: Designing an HIV Health Information Artifact; Section VI: Organizations and Change; Chapter 32: Smart Governance to Mediate Human Expectations and Systems Context Interactions; Chapter 33: Governing Human Relations to Promote Local Service Systems in Processes of Internationalization; Chapter 34: A ISA Communication Model for Service Systems Governance; Chapter 35: The ARISTOTELE Project for Governing Human Capital Intangible Assets: A Service Science and Viable Systems Perspective; Chapter 36: Human Resources for Governing Business Dynamics. The Viable Systems Approach; Chapter 37: Modeling Cooperative Behaviors in Innovation Networks: An Empirical Analysis; Chapter 38: Introduction of Computer Supported Quality Control Circle in a Japanese Cuisine Restaurant; Chapter 39: Leading Change by Playing: Design and Implementation of a Management Game for Aviation Ground Services; Chapter 40: Incorporating Kano's Model and Markov Chain into Kansei Engineering in Services; Chapter 41: A Comparative Analysis of Lean Techniques; Chapter 42: An Analysis of the Impact of Lean on Safety; Section VII: Value Co-Creation and Customers; Chapter 43: Value Orchestration Platform: Model and Strategies; Chapter 44: Service Space Communication by Voice Tweets in Nursing; Chapter 45: Service Modeling of Compliments and Complaints and Its Implications for Value Co-Creation; Chapter 46: Co-creating Value to Increase Service Productivity – Impacts of Outputs and Inputs for the Product-supporting Service Value Chain; Volume 6: Advances in Design for Cross-Cultural Activites Part I; Section I: Perceptual Training for Cross Cultural Decision Making; Chapter 1: Perceptual Training for Cross Cultural Decision Making (Session Overview); Chapter 2: Methodology for Developing the Expert Model: The Case of the Combat Hunter; Chapter 3: Instructional Strategies for Cross-Cultural Perceptual Skills in Military Training; Chapter 4: Bridging the Gap between Humans and Systems: An HSI Case Study of Perceptual Training Systems and Tools; Chapter 5: Tailoring Culturally-Situated Simulation for Perceptual Training; Chapter 6: Do You Hear Me Now? Verbal Cues to Enhance Perception; Chapter 7: Recognizing Patterns of Anomie That Set the Conditions for Insurgency; Section II: Perceptual Training for Cross Cultural Decision Making; Chapter 8: Assessing Changes in Decision Making as a Result of Training; Chapter 9: Methods for Capturing Cultural Lessons Learned and Training Cross-Cultural Skills; Chapter 10: Credibility Assessment and Inference for Fusion of Hard and Soft Information; Chapter 11: Economic and Civic Engagement: Indicators Derived from Imagery; Chapter 12: Soldier Skills to Develop, Enhance, and Support Host-Nation Governance; Chapter 13: Towards a Taxonomy of Socio-Cultural Factors That Influence Decision Making; Section III: Application of Human, Social, Culture Behavioral Modeling Technology; Chapter 14: Enhancing Cognitive Models with A