Almut Koester is Senior Lecturer in English Language at the University of Birmingham, UKShe is author of Investigating Workplace Discourse (London, Routledge, 2006) and The Language of Work (London: Routledge, 2004)

"Workplace Discourse provides an accessible and thought-provoking introduction to spoken and written workplace language. Koester draws upon a wide-range of diverse data sources and highlights the value of an approach that combines genre analysis and corpus linguistics. This publication will be a valuable resource for students, teachers and researchers working in the areas of discourse analysis, corpus linguistics, English language teaching and intercultural communication."

• Part I: Describing workplace discourse  \ 1. What is workplace discourse? \ 2. Workplace Genres: Activities and Texts in Workplace Discourse \ 3. What can a corpus tell us about workplace discourse? \ 4. Working together and getting people to do things: directives, procedural discourse and training \ Part II: Issues and applications in Workplace Discourse \ 5. Relationship-building at work \ 6. Communicating across cultures: English as a lingua franca and communication in the multi-ethnic workplace \ 7. Teaching English for professional, occupational and business purposes \ Bibliography \ Index

Almut Koester is Senior Lecturer in English Language at the University of Birmingham, UKShe is author of Investigating Workplace Discourse (London, Routledge, 2006) and The Language of Work (London: Routledge, 2004)

"Workplace Discourse provides an accessible and thought-provoking introduction to spoken and written workplace language. Koester draws upon a wide-range of diverse data sources and highlights the value of an approach that combines genre analysis and corpus linguistics. This publication will be a valuable resource for students, teachers and researchers working in the areas of discourse analysis, corpus linguistics, English language teaching and intercultural communication."

• Part I: Describing workplace discourse  \ 1. What is workplace discourse? \ 2. Workplace Genres: Activities and Texts in Workplace Discourse \ 3. What can a corpus tell us about workplace discourse? \ 4. Working together and getting people to do things: directives, procedural discourse and training \ Part II: Issues and applications in Workplace Discourse \ 5. Relationship-building at work \ 6. Communicating across cultures: English as a lingua franca and communication in the multi-ethnic workplace \ 7. Teaching English for professional, occupational and business purposes \ Bibliography \ Index