Almut Koester is Senior Lecturer in English Language at the University of Birmingham, UK.She is author of Investigating Workplace Discourse (London, Routledge, 2006) and The Language of Work (London: Routledge,2004)

"Workplace Discourse provides an accessible and thought-provoking introduction to spoken and written workplace language. Koester draws upon a wide-range of diverse data sources and highlights the value of an approach that combines genre analysis and corpus linguistics. This publication will be a valuable resource for students, teachers and researchers working in the areas of discourse analysis, corpus linguistics, English language teaching and intercultural communication."

• Part I: Describing workplace discourse; 1: What is workplace discourse?; 2: Workplace Genres: Activities and Texts in Workplace Discourse; 3: What can a corpus tell us about workplace discourse?; 4: Working together and getting people to do things: directives, procedural discourse and training; Part Issues and applications in Workplace Discourse ; 5: Relationship-building at work ; 6: Communicating across cultures: English as a lingua franca and communication in the multi-ethnic workplace; 7: Teaching English for professional, occupational and business purposes; Bibliography; Index.

Almut Koester is Senior Lecturer in English Language at the University of Birmingham, UK.She is author of Investigating Workplace Discourse (London, Routledge, 2006) and The Language of Work (London: Routledge,2004)

"Workplace Discourse provides an accessible and thought-provoking introduction to spoken and written workplace language. Koester draws upon a wide-range of diverse data sources and highlights the value of an approach that combines genre analysis and corpus linguistics. This publication will be a valuable resource for students, teachers and researchers working in the areas of discourse analysis, corpus linguistics, English language teaching and intercultural communication."

• Part I: Describing workplace discourse; 1: What is workplace discourse?; 2: Workplace Genres: Activities and Texts in Workplace Discourse; 3: What can a corpus tell us about workplace discourse?; 4: Working together and getting people to do things: directives, procedural discourse and training; Part Issues and applications in Workplace Discourse ; 5: Relationship-building at work ; 6: Communicating across cultures: English as a lingua franca and communication in the multi-ethnic workplace; 7: Teaching English for professional, occupational and business purposes; Bibliography; Index.