Lean Six Sigma Case Studies in the Healthcare Enterprise

Dr. Sandy Furterer currently works in VP Business Process Engineering at JPMorgan Chase. She manages the Business Process Improvement and Project Management department in the Mortgage Banking Controllers area. She also designs and deploys the business process improvement program, facilitates cross-functional process improvement initiatives, and also develops a framework for prioritizing process improvement initiatives.Dr. Furterer developed and deployed the Enterprise Performance Excellence Center program for two hospitals in south Florida which facilitated hospital-wide operational improvements across clinical and non-clinical processes.

• Introduction.- Underlying Concepts Evolving to Business Architecture.- Phase I: Enterprise Planning.- Phase II: Strategic Business Process Architecture Modeling.- Lean Six Sigma.- Conclusions.