Daniela Krüger is a postdoctoral research assistant in Health Services Research in Emergency and Acute Medicine in the Departments of Emergency Medicine (Campus Charité Mitte and Campus Virchow-Klinikum) at Charité – Universitätsmedizin Berlin.

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• IntroductionPart I: Classifying ‘the Emergency’: Moral Economies and Social Diagnoses of Change in Emergency Care1. Beliefs in Unambiguous Categories and Institutional Arrangements2. Providers’ Social Diagnoses for the Patient Increases in Emergency CarePart II: The ‘Chain of Rescue’: Medical Encounters between Low-Acute Patients and Emergency Care Providers3. Hopes and Hierarchies: Patients’ First Step in the Chain of Rescue4. A Sense for Urgency: Providers' Vetting of Low-Acute Patients in the EMS and ED5. Admission or Discharge: ‘It’s Not Bad Enough for the Hospital'Part III: Grappling with Classificatory Change and its Consequences for Patients, Providers, and Planners6. From Frontline Discretion to Institutional Accountability7. Accountable to Patients or Coworkers at the Service Provision Frontline? The Zero-Sum Dilemma of Planners8. The Changing ‘Game' of Emergency Care: Hysteresis and Disillusio at the Service Provision FrontlinesConclusionAppendix