Helen Dickinson is Professor of Public Service Research in the Public Service Research Group at the School of Business, University of New South Wales, Canberra. In 2021, Helen was named one of Apolitical’s 100 most influential academics in government.

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• 1. Introduction2. Why and What of Personalisation3. In What Ways Does Personalisation Create Value and Values?4. What Are the Ethical Implications of Personalisation of Public Services?5. What Are the Equity Implications of Personalising Public Services?6. What Implications Does Personalisation Have for Citizenship and Inclusion?7. The Future of Personalisation in Public Services

Helen Dickinson is Professor of Public Service Research in the Public Service Research Group at the School of Business, University of New South Wales, Canberra. In 2021, Helen was named one of Apolitical’s 100 most influential academics in government.

Select Guide Rating

• 1. Introduction2. Why and What of Personalisation3. In What Ways Does Personalisation Create Value and Values?4. What Are the Ethical Implications of Personalisation of Public Services?5. What Are the Equity Implications of Personalising Public Services?6. What Implications Does Personalisation Have for Citizenship and Inclusion?7. The Future of Personalisation in Public Services

Helen Dickinson is Professor of Public Service Research in the Public Service Research Group at the School of Business, University of New South Wales, Canberra. In 2021, Helen was named one of Apolitical’s 100 most influential academics in government.

Select Guide Rating

• 1. Introduction2. Why and What of Personalisation3. In What Ways Does Personalisation Create Value and Values?4. What Are the Ethical Implications of Personalisation of Public Services?5. What Are the Equity Implications of Personalising Public Services?6. What Implications Does Personalisation Have for Citizenship and Inclusion?7. The Future of Personalisation in Public Services