Digital Renaissance of Work

Paul Miller has been at the heart of the work and technology revolution for 20 years. He is CEO and Founder of the Digital Workplace Group and author of The Digital Workplace: How Technology is Liberating Work and Mobilising the Power of What You Know. He has given many inspirational keynote talks on the digital future of work to senior executives and addressed large employee events at Microsoft, Google and Adobe. For five years he hosted internet radio Digital Workplace Live and was Executive Producer of IBF24 and DW24. After an early career as a City editor and speechwriter, he published the influential WAVE magazine. Elizabeth Marsh is a writer and researcher with a background in intranet and knowledge management at companies such as Reuters and T-Mobile (UK). She manages Digital Workplace Group’s best practice research programme, which provides organizations with practical insights and thought leadership across intranet and digital workplace topics. She also regularly works with DWG’s clients on consulting projects.

’The impact of accelerating digital and physical convergence as our work life transforms toward the digital + physical blur is well represented in this new book by Paul Miller. Digital workplace transformation will enhance human performance and innovation across all industry sectors. Digital workplace transformation will further enrich our daily human life experience and our daily work life experiences.’ Peter Miscovich, JLL (Jones Lang LaSalle) ’This book gets to the fundamentals of work in the digital realm of organisations today. Miller and co-author Marsh offer a humanist perspective on the fast digitisation of what used to be office-based work. It first stimulates our thinking and then, based on the vast and rich history of the Digital Workplace Group, situates these ideas in real and practical case material. This book will prepare you for the new age of work in organisations.’ John Baptista, Warwick Business School, UK ’One of the most comprehensive, complete and compelling journeys toward the new frontier of the digital workplace. The latest work by Paul Miller offers one of the most thorough roadmaps for the digital traveller, who wants to be ready for the work environment of tomorrow. Nothing is omitted from this powerful narrative that touches on technology, but also on processes and even the psychology and ethical make-up of the digital workplace of the future’ Giovanni Piazza, Johnson & Johnson - Discovery Sciences ’The future work agenda is gathering pace. In this optimistic and informative book, Miller and Marsh offer a guide to the thorny challenge of making digital workplace strategies more human.’ Alison Maitland, co-author of Future Work ’As the digital workplace becomes the borderless enterprise, this book demonstrates pragmatic foresight on the integration of, and augmentation with technology, never losing sight of the fact that humans are at the center of the digital workplace.’ Steven Tiell, Global Head Technology Vision

• List of Figures, List of Tables, Acknowledgements, Acronyms and Abbreviations, Foreword by Brian Solis, Preface by Paul Miller, Preface by Elizabeth Marsh, Part I. Exploring the Digital Renaissance of Work, 1. Plentiful Work We Enjoy – A First in Human History, 2. The Human-Centred Digital Workplace, 3. Where Will We Work in the Physical World?, 4. Collaboration – and Why ‘Teamwork’ Needs a Makeover, 5. There Are No Jobs – But There Is Lots of Work, 6. Leaders Need Followers, 7. The Price We Pay, 8. Education – The Revolution Starts Here, 9. Future Fit for Work, Part II. Delivering Digital Workplaces Fit for the Future, 10. Your Digital Workplace Journey, 11. Making the Business Case, 12. Designing for a Flexible Workforce, 13. Setting Up the Digital Workplace Programme, 14. Measuring Progress and Performance, Appendix 1. Rolling Out Spark, PwC’s Transformative Global Collaboration Platform, Appendix 2. The Journey Towards the Cisco Connected Workplace, Appendix 3. Creating a Better Place to Work: Microsoft’s Workplace Advantage Programme, Appendix 4. Engaging Employees and Joining Up the Organization: The Virgin Media Digital Workplace, Index