Public Servant's Voice

The Honourable Jocelyne Bourgon, PC, OC is the founding president of Public Governance International and president emeritus of the Canada School of Public Service. She had a distinguished career in the public service, including as the first woman secretary to cabinet for federal-provincial relations under Prime Minister Mulroney’s government and the first woman clerk of the privy council for Canada under the government of Prime Minister Chrétien.

“The name Jocelyne Bourgon is destined to be cited in the pages of Canada’s history. A Public Servant’s Voice lifts the veil on an exceptional career. More than that, though, it sheds light on the lived life of senior public servants in Ottawa with striking candour and with rich insights. It is destined to be, like its author, incontournable.” - Patrice Dutil, Professor of Politics and Public Administration, Toronto Metropolitan University “Rich with insight, deep experience, and courage, Jocelyne Bourgon’s A Public Servant’s Voice shares wisdom drawn from a career dedicated to institutional excellence, developing public executives and researching innovative and collaborative new practices. In these challenging times, Bourgon's unwavering commitment to the collective interest and unique leadership provide a powerful blueprint and a renewed sense of hope for the future of effective governance.” - Helena Kerr do Amaral, Professor, IBGC (Brazilian Corporate Governance Institute) and former President, ENAP (Brazilian National School of Public Administration) "Jocelyne Bourgon has had an extraordinary career as a leader and thinker in public service. In this book, Madame Bourgon describes her contributions at critical moments in Canadian history and the evolution of her ideas about governance, administrative reform, and service to citizens. This book is an invaluable resource for practitioners and scholars as Canada faces another hinge moment in its national development." - Alasdair Roberts, Professor of Public Policy, University of Massachusetts Amherst “Jocelyne Bourgon is one of the giants of Canadian public administration. One of the youngest Deputy Ministers in history. The first female Clerk of Canada’s Privy Council. One of Canada’s brightest lights in contributions to international public administration. Now with the publication of A Public Servant’s Voice, we get to see why she is a mandarin in the best sense of that word. Read this book to learn about some of the most pivotal moments of Canadian history. From one of the most consequential actors of that formative epoch.” - Taki Sarantakis, President, Canada School of Public Service “Jocelyne Bourgon continues her extraordinary service to Canada by sharing this look back on her remarkable career in a book that is full of insights and advice. A must-read for those who are curious about how the public sector works and anyone who cares about its future.” - Michael Wernick, 23rd Clerk of the Privy Council and Jarislowksy Chair in Public Sector Management, University of Ottawa

• Acknowledgments and IntroductionPart 1: The Public Servant1. Discovering Public Service2. A Public Service ManagerPart 2: The Deputy Minister3. Becoming Deputy Minister: Consumer and Corporate Affairs4. Canada is Calling: The Charlottetown Accord5. From CIDA to TransportPart 3: The Clerk6. And So … I Became Clerk7. Regaining Canada’s Fiscal Sovereignty8. The 1995 Referendum9. The Head of the Public Service10. A Public Service Reform Agenda11. Moving On: The Canadian Centre for Management Development Part 4: Working Abroad12. The International Public Servant13. A New Synthesis of Public Administration Conclusion: Back Where It Began