Nanna Mik-Meyer is Professor in Sociology in the Department of Organization at Copenhagen Business School

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• 1 IntroductionPart I Power and professions in welfare work2 Professions, de-professionalisation and welfare work3 Soft power and welfare work4 Powerful encounters as seen from an interactionist perspectivePart II The bureaucratic, market and psychology-inspired contexts5 The bureaucratic context: administrator-client6 The market context: service-consumer7 The psychology-inspired context: coach-coacheePart III Welfare encounters in practice 8 The power of bureaucracy, market and psychology in citizen-staff encounters 9 ConclusionIndex

Nanna Mik-Meyer is Professor in Sociology in the Department of Organization at Copenhagen Business School

Select Guide Rating

• 1 IntroductionPart I Power and professions in welfare work2 Professions, de-professionalisation and welfare work3 Soft power and welfare work4 Powerful encounters as seen from an interactionist perspectivePart II The bureaucratic, market and psychology-inspired contexts5 The bureaucratic context: administrator-client6 The market context: service-consumer7 The psychology-inspired context: coach-coacheePart III Welfare encounters in practice 8 The power of bureaucracy, market and psychology in citizen-staff encounters 9 ConclusionIndex

Nanna Mik-Meyer is Professor in Sociology in the Department of Organization at Copenhagen Business School

Select Guide Rating

• 1 IntroductionPart I Power and professions in welfare work2 Professions, de-professionalisation and welfare work3 Soft power and welfare work4 Powerful encounters as seen from an interactionist perspectivePart II The bureaucratic, market and psychology-inspired contexts5 The bureaucratic context: administrator-client6 The market context: service-consumer7 The psychology-inspired context: coach-coacheePart III Welfare encounters in practice 8 The power of bureaucracy, market and psychology in citizen-staff encounters 9 ConclusionIndex