Nance T Algert, CCCR; Texas A&M UniversityCarla Liau-Hing Yep, CCCRKenita S. Rogers, Texas A&M UniversityChristine A. Stanley, Texas A&M University

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• Foreword.Prelude and Book Organization.Acknowledgments.Section I. Why Focus On Managing Conflict?Section II. Realities About Conflict.Section III. Conflict Management From A Practitioner Perspective.Section IV. Unit Leaders' Responsibilities With Conflict.Section V. Unique Attributes Around Conflict In Higher Education.Section VI. Conflict Management In Higher Education: A Review Of Selected Literature.Section VII. Personal Skills Required To Be A Good Conflict Manager.Section VIII. Mediation Skills In Managing Conflict.Section IX: Dialogue As A Conflict Management Strategy.Section X: Conclusion And The Way Forward.Glossary.About the Authors.