Applied Sport Management Skills

Robert N. Lussier, PhD, is a professor emeritus of management at the birthplace of basketball, Springfield College, where more than one-third of the students compete in intercollegiate athletic teams. He has taught undergraduate and graduate sport management students for more than 30 years. He has also supervised sport internships and serves as an advisor for sport management research projects.Lussier was an intercollegiate cross country and track athlete and has coached at the college, high school, and youth levels. He is a prolific writer with more than 500 publications, including articles in top refereed journals, with more than 11,000 Google Scholar citations. Over two million people globally have used his textbooks, earning him an unsurpassed national and international reputation as an author. Dr. Lussier is the founder of Publish Don’t Perish (www.publishdonotperish.com). Through his book Publish Don’t Perish: The Top Secrets to Get Published and workshops, he has helped hundreds of institutions and individuals in more than 80 countries get published.Dr. Lussier also provides consulting services to a wide array of commercial and nonprofit organizations. In fact, some of the material in the book was developed for such clients as Baystate Medical Center, Coca-Cola, Friendly’s, National Institute of Financial Education, Mead, Monsanto, Smith & Wesson, the Social Security Administration, the Visiting Nurse Association, and YMCAs.Dr. Lussier holds a bachelor of science in business administration from Salem State College, master’s degrees in business and education from Suffolk University, and a doctorate in management from the University of New Haven.David C. Kimball, PhD, is a professor of management and the director of the sport management program at Elms College. He teaches sport management and sport marketing courses. As coordinator of the sport management internship program, he has placed many students in internships that offer real-world experience.Kimball has helped develop and promote sporting events for organizations such as Junior Achievement and the JCC Maccabi Games, and he coaches and supervises Maccabi athletes each summer. He has an expansive network of friends and acquaintances in the sport management field; many of the case studies in this book arose from these relationships.

• Part I. Introduction to Sport ManagementChapter 1. Managing SportsWhy Study Sport Management?The Sport Industry and Sport ManagementSport Manager's ResponsibilitiesWhat Does It Take to Be a Successful Manager?What Do Sport Managers Do?How Do Managers Differ?Learning AidsChapter 2. The Sport Industry Environment: Globalization, Ethics, and Social ResponsibilityInternal Environment and Quality in SportExternal EnvironmentConducting Sport Business in a Global EnvironmentEthics in Sport ManagementWhy Good People Use Unethical BehaviorGuides to Ethical Behavior and Managing EthicsSocial Responsibility and SustainabilityLearning AidsPart II. PlanningChapter 3. Creative Problem Solving and Decision MakingAn Overview of Problem Solving and Decision MakingStep 1: Define the Problem or OpportunityStep 2: Set Objectives and CriteriaStep 3: Generate AlternativesStep 4: Select the Most Feasible AlternativeStep 5: Plan and Implement the DecisionStep 6: Control the ResultsLearning AidsChapter 4. Strategic and Operational PlanningAn Overview of Strategic and Operational PlanningStrategic ProcessAnalysis of the EnvironmentSetting of ObjectivesCorporate-Level StrategyBusiness-Level StrategyOperational-Level StrategiesImplementing and Controlling the StrategiesLearning AidsPart III. OrganizingChapter 5. Organizing and Delegating WorkThe Organizing FunctionAuthorityOrganizational DesignJob DesignOrganizing Yourself and Delegating WorkLearning AidsChapter 6. Managing Change, Culture, Innovation, and DiversityManaging ChangeOrganizational CultureInnovation and QualityDiversity, Equity, and Inclusion (DE&I)Diversity Groups and SportsOrganizational DevelopmentLearning AidsChapter 7. Human Resources ManagementHuman Resources Management Process and DepartmentLegal EnvironmentHuman Resources Planning and Job DesignAttracting EmployeesInterviewingDeveloping EmployeesPerformance AppraisalsRetaining EmployeesLearning AidsPart IV. LeadingChapter 8. Behavior in Organizations: Power, Politics, Conflict, and StressOrganizational Behavior and ThoughtsPersonalityPerceptionAttitude Formation and BehaviorPowerPolitics in the Office and on the FieldManaging ConflictNegotiationCollaboration Conflict SkillsStressLearning AidsChapter 9. Team DevelopmentImportance of Teamwork to PerformanceGroup Performance ModelGroup StructureGroup ProcessStages of Group Development and Leadership StylesGetting to Better MeetingsLearning AidsChapter 10. Communicating for ResultsUnderstanding the Importance of Good CommunicationUsing Organizational CommunicationUsing Interpersonal CommunicationUsing the ChannelsSending MessagesReceiving MessagesResponding to MessagesDealing With Emotions and CriticismLearning AidsChapter 11. Motivating to WinMotivation and PerformanceContent-Based Motivation TheoriesProcess-Based Motivation TheoriesReinforcement TheoryPutting Theory to Work Within the Motivational Process and Motivating YourselfLearning AidsChapter 12. Leading to VictoryLeadershipBehavior of Effective LeadersContemporary Behavioral PerspectivesSituational Leadership Theories and ModelsGetting to Your Personal Style of LeadershipLearning AidsPart V. ControllingChapter 13. Controlling Quality, Financials, Productivity and Managing PeopleQuality and Control SystemsControl ProcessFrequency of ControlsFinancial ControlsManaging PeopleManaging Problem EmployeesProductivityLearning AidsChapter 14. Facilities and Events ManagementSport Facilities and Event ManagementSport Facilities ManagementSport Event ManagementPlanning and Controlling SportsSales Forecasting TechniquesScheduling ToolsTime ManagementLearning AidsAfterword: The Future of Sport ManagementAppendix: Careers in Sport Management