In 2004, Clive Lewis became one of the UK’s first HR Professionals to train as a civil and commercial mediator. He now specialises in mediating employment and workplace disputes. He is the author of ten books and is currently the UK’s most published author on the topic of mediation in the workplace. He has mediated more than 400 disputes and has advised governments including Algeria and Jordan. Clive has been a Board member of the Civil Mediation Council since 2009 who advise the UK Government. A former HR director, Clive is the founding director of an international mediation consultancy. Clive also serves as a Non-Executive Director in the NHS, is Vice Chair of a leading Multi Academy Trust and is Trustee of the National Youth Jazz Orchestra. He was awarded an OBE for his contribution to the field of mediation in 2011 and was appointed as a Deputy Lieutenant in 2012.

...a timely book from Clive Lewis, a leading mediator with a background in HR. Where the book really comes alive is in the detailed case studies peppered throughout the book. Lewis is a natural story teller and draws out rich, salient (anonymised) examples from his experience as a mediator

• Chapter 1 The Changing World of Work Chapter 2 Conflict at Work Chapter 3 The Business Case for Workplace Mediation Chapter 4 Story Telling in Mediation Chapter 5 Mediation in the Workplace Chapter 6 Setting Up an In-house Mediation Scheme Chapter 7 Making Mediation Work Chapter 8 Mediation Advocacy and Representatives in Mediation Chapter 9 Mediator Skills Chapter 10 The Future of Workplace Mediation Chapter 11 Mediation Documentation

In 2004, Clive Lewis became one of the UK’s first HR Professionals to train as a civil and commercial mediator. He now specialises in mediating employment and workplace disputes. He is the author of ten books and is currently the UK’s most published author on the topic of mediation in the workplace. He has mediated more than 400 disputes and has advised governments including Algeria and Jordan. Clive has been a Board member of the Civil Mediation Council since 2009 who advise the UK Government. A former HR director, Clive is the founding director of an international mediation consultancy. Clive also serves as a Non-Executive Director in the NHS, is Vice Chair of a leading Multi Academy Trust and is Trustee of the National Youth Jazz Orchestra. He was awarded an OBE for his contribution to the field of mediation in 2011 and was appointed as a Deputy Lieutenant in 2012.

...a timely book from Clive Lewis, a leading mediator with a background in HR. Where the book really comes alive is in the detailed case studies peppered throughout the book. Lewis is a natural story teller and draws out rich, salient (anonymised) examples from his experience as a mediator

• Chapter 1 The Changing World of Work Chapter 2 Conflict at Work Chapter 3 The Business Case for Workplace Mediation Chapter 4 Story Telling in Mediation Chapter 5 Mediation in the Workplace Chapter 6 Setting Up an In-house Mediation Scheme Chapter 7 Making Mediation Work Chapter 8 Mediation Advocacy and Representatives in Mediation Chapter 9 Mediator Skills Chapter 10 The Future of Workplace Mediation Chapter 11 Mediation Documentation

In 2004, Clive Lewis became one of the UK’s first HR Professionals to train as a civil and commercial mediator. He now specialises in mediating employment and workplace disputes. He is the author of ten books and is currently the UK’s most published author on the topic of mediation in the workplace. He has mediated more than 400 disputes and has advised governments including Algeria and Jordan. Clive has been a Board member of the Civil Mediation Council since 2009 who advise the UK Government. A former HR director, Clive is the founding director of an international mediation consultancy. Clive also serves as a Non-Executive Director in the NHS, is Vice Chair of a leading Multi Academy Trust and is Trustee of the National Youth Jazz Orchestra. He was awarded an OBE for his contribution to the field of mediation in 2011 and was appointed as a Deputy Lieutenant in 2012.

...a timely book from Clive Lewis, a leading mediator with a background in HR. Where the book really comes alive is in the detailed case studies peppered throughout the book. Lewis is a natural story teller and draws out rich, salient (anonymised) examples from his experience as a mediator

• Chapter 1 The Changing World of Work Chapter 2 Conflict at Work Chapter 3 The Business Case for Workplace Mediation Chapter 4 Story Telling in Mediation Chapter 5 Mediation in the Workplace Chapter 6 Setting Up an In-house Mediation Scheme Chapter 7 Making Mediation Work Chapter 8 Mediation Advocacy and Representatives in Mediation Chapter 9 Mediator Skills Chapter 10 The Future of Workplace Mediation Chapter 11 Mediation Documentation