Jo Anne Kleifgen is Professor Emeritus of Linguistics and Education, Teachers College, Columbia University, USA. Her publications include Educating Emergent Bilinguals: Policies, Programs, and Practices for English Language Learners (with Ofelia García; Teachers College Press, 2010) and Languages of Africa and the Diaspora: Educating for Language Awareness (with George C. Bond; Multilingual Matters, 2009).

This book offers a view of the exquisite complexity of the linguistic and interactional activities that create the mundane world of everyday work. Kleifgen crafts her analysis of multilingualism and multimodality in a high-tech workplace with the same care, precision and creativity as her subjects craft their circuit boards. It will stand as a landmark study for the fields of language in the workplace, workplace ethnography, and informal learning.

• Acknowledgments1. Introduction: Theorizing Communicative Practices at Work2. Genesis, Inc. and Its People3. Multimodal Interaction on the Assembly Floor4. Doing Social Work: Power Relations in Interaction5. Globalizing Forces and Quality Control Certification6. Learning-in-Practice7. Conclusion: Towards a Comprehensive Understanding of Communicative Practices at Work

Jo Anne Kleifgen is Professor Emeritus of Linguistics and Education, Teachers College, Columbia University, USA. Her publications include Educating Emergent Bilinguals: Policies, Programs, and Practices for English Language Learners (with Ofelia García; Teachers College Press, 2010) and Languages of Africa and the Diaspora: Educating for Language Awareness (with George C. Bond; Multilingual Matters, 2009).

This book offers a view of the exquisite complexity of the linguistic and interactional activities that create the mundane world of everyday work. Kleifgen crafts her analysis of multilingualism and multimodality in a high-tech workplace with the same care, precision and creativity as her subjects craft their circuit boards. It will stand as a landmark study for the fields of language in the workplace, workplace ethnography, and informal learning.

• Acknowledgments1. Introduction: Theorizing Communicative Practices at Work2. Genesis, Inc. and Its People3. Multimodal Interaction on the Assembly Floor4. Doing Social Work: Power Relations in Interaction5. Globalizing Forces and Quality Control Certification6. Learning-in-Practice7. Conclusion: Towards a Comprehensive Understanding of Communicative Practices at Work

Jo Anne Kleifgen is Professor Emeritus of Linguistics and Education, Teachers College, Columbia University, USA. Her publications include Educating Emergent Bilinguals: Policies, Programs, and Practices for English Language Learners (with Ofelia García; Teachers College Press, 2010) and Languages of Africa and the Diaspora: Educating for Language Awareness (with George C. Bond; Multilingual Matters, 2009).

This book offers a view of the exquisite complexity of the linguistic and interactional activities that create the mundane world of everyday work. Kleifgen crafts her analysis of multilingualism and multimodality in a high-tech workplace with the same care, precision and creativity as her subjects craft their circuit boards. It will stand as a landmark study for the fields of language in the workplace, workplace ethnography, and informal learning.

• Acknowledgments1. Introduction: Theorizing Communicative Practices at Work2. Genesis, Inc. and Its People3. Multimodal Interaction on the Assembly Floor4. Doing Social Work: Power Relations in Interaction5. Globalizing Forces and Quality Control Certification6. Learning-in-Practice7. Conclusion: Towards a Comprehensive Understanding of Communicative Practices at Work