Emotions and Identity

Wilfred J. Zerbe is Professor of Organizational Behaviour and Dean of the Faculty of Business Administration at Memorial University of Newfoundland. His research interests focus on emotions in organizations, organizational research methods, service sector management, business ethics, and leadership. His publications have appeared in books and journals including The Academy of Management Review, Industrial and Labour Relations Review, Canadian Journal of Administrative Sciences, Journal of Business Research, Journal of Psychology, Journal of Services Marketing, and Journal of Research in Higher Education. Charmine E. J. Härtel is Professor of Human Resource Management and Organizational Development in the UQ Business School at The University of Queensland, Australia. Her research and consulting focus on the individual, group and organization-level qualities associated with positive work environments. Her work in the area of emotions includes development of a workgroup emotional climate scale, investigations of emotional experiences within diverse workgroups, and studies of the affective dimension of organizational culture. Charmine has authored over 70 refereed journal articles, which have appeared in journals such as the Academy of Management Review, Journal of Applied Psychology, Leadership Quarterly, and Journal of Management. Neal M. Ashkanasy is a Professor of Management at the UQ Business School at the University of Queensland in Australia. He came to academe in after an 18-year career in water resources engineering. He received his PhD in social/organizational psychology from the same university. His research is in leadership, organizational culture, ethics, and emotions in organizations, and his work has been published in leading journals including the Academy of Management Journal and Review, the Journal of Organizational Behavior, and the Journal of Applied Psychology. He is Associate Editor for Emotion Review and Series Co-Editor of Research on Emotion in Organizations. He has served as Editor-in-Chief of the Journal of Organizational Behavior and Associate Editor for the Academy of Management Review and Academy of Management Learning and Education. Prof. Ashkanasy is a Fellow of the Academy for the Social Sciences in the UK (AcSS) and Australia (ASSA); the Association for Psychological Science (APS); the Society for Industrial and Organizational Psychology (SIOP); Southern Management Association (SMA), and the Queensland Academy of Arts and Sciences (QAAS). In 2017, he was awarded a Medal in the Order of Australia.  Laura Petitta is Ph.D. in Work and Organizational Psychology at the Faculty of Medicine and Psychology of the Sapienza University of Rome, and Professor of Training and Organization Development. She has conducted applied research aimed at developing well-being, coaching, psychosocial training, leadership and goal setting systems, with main regard to the role of emotions at work and organizational culture. Since 1995 has conducted organizational consultancy and has contributed to develop several assessment tools aimed at designing Organizational Development interventions. She has published in journals including Work & Stress, Safety Science, Stress & Health, Accident Analysis and Prevention, European Psychologist, Journal of Business Ethics, Organization Management Journal, and Group Dynamics.

This book contains 11 essays on the role of emotions in forming and sustaining identities at work, at individual, group, occupational, and social role levels. Business, management, and psychology researchers from Australia, Europe, Saudi Arabia, Asia, and Canada address topics related to identity, anger, and diversity, including positivity during organizational change, collective action and anger in response to perceived injustice, and coping with institutional plurality, then discuss emotion in public sector settings, including personal and moral anger in nurses, and physicians’ emotional regulation, burnout, and patient care quality. Other sections consider aspects related to gender, including emotional intelligence, as well as gender role orientation, future-oriented emotions, and subjective entrepreneurial success, and gender self-categorization, emotions, and the experience of aggression in a male-dominated workplace, and emotions and identification with work, including workplace friendships, leadership identity and emotional competencies in higher education, and job crafting and affect in non-preferred work tasks and contextual performance. Essays are mostly drawn from the 2016 International Conference on Emotions and Organizational Life (EMONET X), held in Rome, Italy.

• INTRODUCTION, EMOTIONS AND IDENTITY; WILFRED J. ZERBE, CHARMINE E. J. HÄRTEL, NEAL M. ASHKANASY, AND LAURA PETITTASECTION 1, IDENTITY, ANGER, DIVERSITY 1, FINDING POSITIVITY DURING A MAJOR ORGANIZATIONAL CHANGE: IN SEARCH OF TRIGGERS OF EMPLOYEES’ POSITIVE PERCEPTIONS AND FEELINGS; JOHANNA RAITIS, RIIKKA HARIKKALA-LAIHINEN, MELANIE HASSETT AND NIINA NUMMELA 2, RESPONDING TO INJUSTICE: PERCEPTION, ANGER, AND IDENTIFICATION AS DRIVERS OF COLLECTIVE ACTION; EUGENE Y.J. TEE, TAMILSELVAN RAMIS, ELAINE F. FERNANDEZ, NEIL PAULSEN 3, EXPERIENCES OF NAVIGATING INSTITUTIONAL PLURALITY - SOCIAL POSITION, DISPOSITION, EMOTIONS AND APPREHENSION; KATI JÄRVI AND MIKKO KOHVAKKA SECTION 2, PUBLIC SECTOR SETTINGSCHAPTER 4, SEEING RED? BUT FOR WHOM? EXPLORING EXPERIENCES OF PERSONAL AND MORAL ANGER IN NURSES;LEIGHANN SPENCER 5, DETACHED CONCERN, ME AND MY CLIENTS – PROFESSIONALS` EMOTION REGULATION, BURNOUT, AND PATIENTS’ CARE QUALITY AT WORK;BETTINA LAMPERT AND CHRISTINE UNTERRAINER SECTION 3, GENDER, EMOTIONS AND IDENTITY 6, LOOKING BEYOND BIOLOGY: DOES PSYCHOLOGICAL SEX-ROLE MATTER MORE THAN BIOLOGICAL SEX FOR EMOTIONAL INTELLIGENCE? AN INDIAN PERSPECTIVE;SUNITA RAMAM RUPAVATARAM 7, EXAMINING THE RELATIONSHIP AMONG GENDER ROLE ORIENTATION, FUTURE ORIENTED EMOTIONS AND SUBJECTIVE ENTREPRENEURIAL SUCCESS;LEONIDAS A. ZAMPETAKIS, MARIA BAKATSAKI, KONSTANTINOS KAFETSIOS AND VASSILIS S. MOUSTAKIS 8, GENDER SELF-CATEGORIZATION, EMOTIONS, AND EXPERIENCE OF AGGRESSION IN A MALE-DOMINATED WORKFORCE;ALBERTO R. MELGOZA, NEAL M. ASHKANASY AND OLUREMI AYOKO SECTION 4: EMOTIONS AND IDENTIFICATION WITH WORK9, PLACING RELATIONSHIPS IN THE FOREGROUND: THE ROLE OF WORKPLACE FRIENDSHIPS IN ENGAGEMENT; RICHARD MCBAIN AND ANN PARKINSON10, DEVELOPING LEADERSHIP IDENTITY AND EMOTIONAL COMPETENCIES IN HIGHER EDUCATION: METHODOLOGICAL INSIGHTS AND EMPIRICAL EVIDENCE FROM THE ITALIAN CONTEXT;SARA BONESSO, FABRIZIO GERLI, ANNA COMACCHIO AND LAURA CORTELLAZZO11, THE ROLE OF JOB CRAFTING AND AFFECT IN THE RELATIONSHIP BETWEEN NON-PREFERRED WORK TASKS AND CONTEXTUAL PERFORMANCE; VISHAL RANA, PETER J. JORDAN, ZHOU JIANG, HERMAN H.M. TSE