Edited by Sylvia I. Bergh, Associate Professor in Development Management and Governance, International Institute of Social Studies (ISS), Erasmus University Rotterdam, the Netherlands and Senior Researcher, Centre of Expertise on Global Governance, The Hague University of Applied Sciences, the Netherlands, Sony Pellissery, Professor, Institute of Public Policy, National Law School of India University, Bangalore, India and C. Sathyamala, Academic Researcher, Research Group: Political Ecology, International Institute of Social Studies (ISS), Erasmus University Rotterdam, the Netherlands

‘This insightful and comprehensive overview of diverse accountability efforts underscores persistent gaps between policy discourse, practices and outcomes. All routes to accountability turn out to be long routes. The rich case studies remind us that accountability – as both a big idea and practical goal – remains ambiguous, malleable and contested.’

• Contents:Foreword xviiIntroduction – public accountability in the global south:approaches and practices 1Sylvia I. Bergh, Wil Hout, Sony Pellissery and C. SathyamalaPART I SOCIAL ACCOUNTABILITY IN THE GLOBAL SOUTH1 Enhancing citizen voices in service delivery in India: therole of social accountability tools 23Samuel Paul and Meena Nair2 Social accountability initiatives in Egypt: unlocking the‘black box’ of contextual factors 41Yasmin Khodary3 Governance in translation: participatory budgeting acrossthe developing world 60Brian Wampler and Michael Touchton4 Making the most of tech moments in accountablegovernance: identifying suitable entry points, actors and contexts 77Fletcher Tembo5 Civil society and state accountability: holding the stateaccountable in the context of shrinking civic space in Kenya 99Antony Otieno Ong’ayo6 Right to public services: reconceptualizing the path to(social) accountability in India 126Anognya ParthasarathyPART II ACCOUNTABILITY POLITICS FROM THE‘SUPPLY SIDE’ PERSPECTIVE7 Frameworks of accountability in healthcare 151James Warner Björkman8 Holding the Ugandan police to account: case study of thePolice Accountability and Reform Project 165Wil Hout, Natascha Wagner and Rose Namara9 The Office of Auditor General Zambia: becominga professional audit office that empowers the public 182James Hathaway10 Accountable to whom? Basic service delivery in India’surban-development programmes 198Arvind Balaji Rajasekaran11 Neoliberal reforms and public accountability in theWestern Balkans 221Rachel Kurian12 Conclusion: main findings and future challenges to publicaccountability 245Sylvia I. Bergh, Wil Hout, Meenal Thakur and C. SathyamalaIndex

Edited by Sylvia I. Bergh, Associate Professor in Development Management and Governance, International Institute of Social Studies (ISS), Erasmus University Rotterdam, the Netherlands and Senior Researcher, Centre of Expertise on Global Governance, The Hague University of Applied Sciences, the Netherlands, Sony Pellissery, Professor, Institute of Public Policy, National Law School of India University, Bangalore, India and C. Sathyamala, Academic Researcher, Research Group: Political Ecology, International Institute of Social Studies (ISS), Erasmus University Rotterdam, the Netherlands

‘This insightful and comprehensive overview of diverse accountability efforts underscores persistent gaps between policy discourse, practices and outcomes. All routes to accountability turn out to be long routes. The rich case studies remind us that accountability – as both a big idea and practical goal – remains ambiguous, malleable and contested.’

• Contents:Foreword xviiIntroduction – public accountability in the global south:approaches and practices 1Sylvia I. Bergh, Wil Hout, Sony Pellissery and C. SathyamalaPART I SOCIAL ACCOUNTABILITY IN THE GLOBAL SOUTH1 Enhancing citizen voices in service delivery in India: therole of social accountability tools 23Samuel Paul and Meena Nair2 Social accountability initiatives in Egypt: unlocking the‘black box’ of contextual factors 41Yasmin Khodary3 Governance in translation: participatory budgeting acrossthe developing world 60Brian Wampler and Michael Touchton4 Making the most of tech moments in accountablegovernance: identifying suitable entry points, actors and contexts 77Fletcher Tembo5 Civil society and state accountability: holding the stateaccountable in the context of shrinking civic space in Kenya 99Antony Otieno Ong’ayo6 Right to public services: reconceptualizing the path to(social) accountability in India 126Anognya ParthasarathyPART II ACCOUNTABILITY POLITICS FROM THE‘SUPPLY SIDE’ PERSPECTIVE7 Frameworks of accountability in healthcare 151James Warner Björkman8 Holding the Ugandan police to account: case study of thePolice Accountability and Reform Project 165Wil Hout, Natascha Wagner and Rose Namara9 The Office of Auditor General Zambia: becominga professional audit office that empowers the public 182James Hathaway10 Accountable to whom? Basic service delivery in India’surban-development programmes 198Arvind Balaji Rajasekaran11 Neoliberal reforms and public accountability in theWestern Balkans 221Rachel Kurian12 Conclusion: main findings and future challenges to publicaccountability 245Sylvia I. Bergh, Wil Hout, Meenal Thakur and C. SathyamalaIndex

Edited by Sylvia I. Bergh, Associate Professor in Development Management and Governance, International Institute of Social Studies (ISS), Erasmus University Rotterdam, the Netherlands and Senior Researcher, Centre of Expertise on Global Governance, The Hague University of Applied Sciences, the Netherlands, Sony Pellissery, Professor, Institute of Public Policy, National Law School of India University, Bangalore, India and C. Sathyamala, Academic Researcher, Research Group: Political Ecology, International Institute of Social Studies (ISS), Erasmus University Rotterdam, the Netherlands

‘This insightful and comprehensive overview of diverse accountability efforts underscores persistent gaps between policy discourse, practices and outcomes. All routes to accountability turn out to be long routes. The rich case studies remind us that accountability – as both a big idea and practical goal – remains ambiguous, malleable and contested.’

• Contents:Foreword xviiIntroduction – public accountability in the global south:approaches and practices 1Sylvia I. Bergh, Wil Hout, Sony Pellissery and C. SathyamalaPART I SOCIAL ACCOUNTABILITY IN THE GLOBAL SOUTH1 Enhancing citizen voices in service delivery in India: therole of social accountability tools 23Samuel Paul and Meena Nair2 Social accountability initiatives in Egypt: unlocking the‘black box’ of contextual factors 41Yasmin Khodary3 Governance in translation: participatory budgeting acrossthe developing world 60Brian Wampler and Michael Touchton4 Making the most of tech moments in accountablegovernance: identifying suitable entry points, actors and contexts 77Fletcher Tembo5 Civil society and state accountability: holding the stateaccountable in the context of shrinking civic space in Kenya 99Antony Otieno Ong’ayo6 Right to public services: reconceptualizing the path to(social) accountability in India 126Anognya ParthasarathyPART II ACCOUNTABILITY POLITICS FROM THE‘SUPPLY SIDE’ PERSPECTIVE7 Frameworks of accountability in healthcare 151James Warner Björkman8 Holding the Ugandan police to account: case study of thePolice Accountability and Reform Project 165Wil Hout, Natascha Wagner and Rose Namara9 The Office of Auditor General Zambia: becominga professional audit office that empowers the public 182James Hathaway10 Accountable to whom? Basic service delivery in India’surban-development programmes 198Arvind Balaji Rajasekaran11 Neoliberal reforms and public accountability in theWestern Balkans 221Rachel Kurian12 Conclusion: main findings and future challenges to publicaccountability 245Sylvia I. Bergh, Wil Hout, Meenal Thakur and C. SathyamalaIndex