Patient-centred Communication

Kayo Kondo is an Assistant Lecturer in Japanese Studies at the School of Modern Languages and Cultures, Durham University, UK. Her research interests include patient-health provider communication, clinical empathy, dementia communication, discourse studies in health and social care, pragmatics, face and politeness theories.

In an era of increased digitalisation and performance targets, this book directs us back to the quintessential site of healthcare delivery, namely interpersonal contact between doctors, patients and family members. Through fine-grained analyses of clinical encounters involving older patients, Kondo beautifully illustrates the delicate interactional labour involved in compassionate, patient-centred communication and care.

• Figures and TablesAcknowledgmentsAcronymsIntroductionScope of the BookChapter 1. Introduction to Patient-centred Communication         Chapter 2. Face and Linguistic Politeness                Chapter 3. Fieldwork and Data   Chapter 4. Listening to Patients and Identifying Issues     Chapter 5. Empathy and Acceptance         Chapter 6. Work Towards Shared Decision-making             Chapter 7. Leave Space for the Patient and Respecting the Patient’s Freedom        Chapter 8. Transferring into Future Training          Chapter 9. Appendices     ReferencesIndex