Dr Muskan Khan is an Associate Professor at Galgotias College of Engineering and Technology, Greater Noida, India.Dr Arpana Kumari is an Assistant Professor at Symbiosis Centre for Management Studies Noida, Symbiosis International (Deemed University), Pune- India.Dr Vishal Jain is a Professor at Department of Computer Science and Engineering, Sharda School of Computing Science and Engineering, Sharda University, India.Dr Danish Ather is a Professor at the Department of IT and Engineering, Amity University in Tashkent, Uzbekistan.

• Chapter 1. Quantifying Employee Voices: A Study of Perception on the AI-Powered Chatbot; Akshatha Rajanna, Ganesha K S, and Vijay G PadaguriChapter 2. Unveiling the Human Element: The Evolutionary Journey from HR 1.0 to HR 5.0; Khusboo Agarwal, Amarnath Padhi, and Zahid HussainChapter 3. HR Leadership and Strategic Management: Navigating Changes from Industry 1.0 to 5.0; Dhruv Sabharwal, Vishal Jain, and Renu RanaChapter 4. AI in Service: Engaging and Retaining Customers through Technology-Based Encounters and Employee Service; Amit Kumar, Shuchita Singh, and Kakul AghaChapter 5. The Influence of Artificial Intelligence (AI) on the Digital Transformation of Human Resources in the Context of Industry 5.0; Anish Patnaik, B.C.M. Patnaik, Ipseeta Satpathy, Vishal Jain, and Rocky DwyerChapter 6. Delving Deeply into Emotional Intelligence to Foster Employee Well-Being in AI Driven Work Environment; Shuchita Singh, Alka Gupta, and Arpana KumariChapter 7. Leveraging AI in Higher Education Teaching and Learning: Opportunities and Challenges Ahead; Nidhi Srivastava, Arpita Srivastava, and Priya RaoChapter 8. Workplace Evolution: The Role of AI in Shaping Productivity, Safety, and Employee Experience; Kriti Arya, Vandana Kumari, Mandeep Kaur, and Richa ChauhanChapter 9. Perspectives of Professionals in the Changing Landscape of HR 5.0; Nusrat Khan, Fehmina Khalique, Kartikay Saini, and Vishal ChoudharyChapter 10. The IMPACT Framework: Shaping Gen Z Engagement in the Age of Industry 5.0; Prachi Agarwal, Rashi Agarwal, and Branka van der LindenChapter 11. Emotional Intelligence (EI) in the era of Artificial Intelligence (AI); Saba Inamdar and Riazuddin AhmedChapter 12. A Study of Artificial Intelligence Effects on Human Resource Digitalization: Digital Recruitment 5.0; Taher Alkhalaf, Muskan Khan, and Monir AlkhalafChapter 13. Critical Thinking in Mitigating AI-Induced Managerial Decision-Making Loss in Africa; Gladys Esinu Abiew, George Kofi Amoako, and Emem AnwanaChapter 14. AI Leveraged Knowledge Management Processes for Organizational Performance and Organizational Innovation in Service-Based Companies; Arpana Kumari, Anuja Shukla, Eti Jain, and Muskan Khan

Dr Muskan Khan is an Associate Professor at Galgotias College of Engineering and Technology, Greater Noida, India.Dr Arpana Kumari is an Assistant Professor at Symbiosis Centre for Management Studies Noida, Symbiosis International (Deemed University), Pune- India.Dr Vishal Jain is a Professor at Department of Computer Science and Engineering, Sharda School of Computing Science and Engineering, Sharda University, India.Dr Danish Ather is a Professor at the Department of IT and Engineering, Amity University in Tashkent, Uzbekistan.

• Chapter 1. Quantifying Employee Voices: A Study of Perception on the AI-Powered Chatbot; Akshatha Rajanna, Ganesha K S, and Vijay G PadaguriChapter 2. Unveiling the Human Element: The Evolutionary Journey from HR 1.0 to HR 5.0; Khusboo Agarwal, Amarnath Padhi, and Zahid HussainChapter 3. HR Leadership and Strategic Management: Navigating Changes from Industry 1.0 to 5.0; Dhruv Sabharwal, Vishal Jain, and Renu RanaChapter 4. AI in Service: Engaging and Retaining Customers through Technology-Based Encounters and Employee Service; Amit Kumar, Shuchita Singh, and Kakul AghaChapter 5. The Influence of Artificial Intelligence (AI) on the Digital Transformation of Human Resources in the Context of Industry 5.0; Anish Patnaik, B.C.M. Patnaik, Ipseeta Satpathy, Vishal Jain, and Rocky DwyerChapter 6. Delving Deeply into Emotional Intelligence to Foster Employee Well-Being in AI Driven Work Environment; Shuchita Singh, Alka Gupta, and Arpana KumariChapter 7. Leveraging AI in Higher Education Teaching and Learning: Opportunities and Challenges Ahead; Nidhi Srivastava, Arpita Srivastava, and Priya RaoChapter 8. Workplace Evolution: The Role of AI in Shaping Productivity, Safety, and Employee Experience; Kriti Arya, Vandana Kumari, Mandeep Kaur, and Richa ChauhanChapter 9. Perspectives of Professionals in the Changing Landscape of HR 5.0; Nusrat Khan, Fehmina Khalique, Kartikay Saini, and Vishal ChoudharyChapter 10. The IMPACT Framework: Shaping Gen Z Engagement in the Age of Industry 5.0; Prachi Agarwal, Rashi Agarwal, and Branka van der LindenChapter 11. Emotional Intelligence (EI) in the era of Artificial Intelligence (AI); Saba Inamdar and Riazuddin AhmedChapter 12. A Study of Artificial Intelligence Effects on Human Resource Digitalization: Digital Recruitment 5.0; Taher Alkhalaf, Muskan Khan, and Monir AlkhalafChapter 13. Critical Thinking in Mitigating AI-Induced Managerial Decision-Making Loss in Africa; Gladys Esinu Abiew, George Kofi Amoako, and Emem AnwanaChapter 14. AI Leveraged Knowledge Management Processes for Organizational Performance and Organizational Innovation in Service-Based Companies; Arpana Kumari, Anuja Shukla, Eti Jain, and Muskan Khan