PENTTI SYDÄ NMAANLAKKA has a wide range of experience in all areas of human re-sources management in Europe, USA and Asia. From 1993, he worked as Director of Human Resources in Nokia Networks. In 2002 he started his own consultancy, Pertec Consulting. He has also been the Chairman of the Finnish Association of Human Resource Management and has worked for Nixdorf Computer, Siemens Nixdorf Information Systems, Kone Corporation and VIA Group.

• About the author Preface Acknowledgements ORGANIZATIONAL LEARNING Learning as a factor of competition and a mean of survival What is learning Levels of learning Learning skills of organization Learning and feedback Learning and change How to support learning by doing PERFORMANCE MANAGEMENT Continuous improvement of performance as an objective The viewpoint of organization, individual and environment Planning and development discussions Daily leadership and planning meetings Connections to other human resource management processes Summary and critical success factors COMPETENCE MANAGEMENT Continuous improvement of competence as an objective Strategic management Core competence as a framework Competence management in practice Individual competence Summary and key learnings KNOWLEDGE MANAGEMENT Continuous application of new knowledge as an objective What is knowledge management? Knowledge management in practise Intellectual capital and its measurement Summary and conclusions INTELLIGENT ORGANIZATION Can organization be intelligent? The features of intelligent organization Integrating performance, competence and knowledge management Human resources management in an intelligent organization Management in an intelligent organization On the way towards intelligent organization The ideal organization of the future Appendices Bibliography

PENTTI SYDÄ NMAANLAKKA has a wide range of experience in all areas of human re-sources management in Europe, USA and Asia. From 1993, he worked as Director of Human Resources in Nokia Networks. In 2002 he started his own consultancy, Pertec Consulting. He has also been the Chairman of the Finnish Association of Human Resource Management and has worked for Nixdorf Computer, Siemens Nixdorf Information Systems, Kone Corporation and VIA Group.

• About the author Preface Acknowledgements ORGANIZATIONAL LEARNING Learning as a factor of competition and a mean of survival What is learning Levels of learning Learning skills of organization Learning and feedback Learning and change How to support learning by doing PERFORMANCE MANAGEMENT Continuous improvement of performance as an objective The viewpoint of organization, individual and environment Planning and development discussions Daily leadership and planning meetings Connections to other human resource management processes Summary and critical success factors COMPETENCE MANAGEMENT Continuous improvement of competence as an objective Strategic management Core competence as a framework Competence management in practice Individual competence Summary and key learnings KNOWLEDGE MANAGEMENT Continuous application of new knowledge as an objective What is knowledge management? Knowledge management in practise Intellectual capital and its measurement Summary and conclusions INTELLIGENT ORGANIZATION Can organization be intelligent? The features of intelligent organization Integrating performance, competence and knowledge management Human resources management in an intelligent organization Management in an intelligent organization On the way towards intelligent organization The ideal organization of the future Appendices Bibliography

PENTTI SYDÄ NMAANLAKKA has a wide range of experience in all areas of human re-sources management in Europe, USA and Asia. From 1993, he worked as Director of Human Resources in Nokia Networks. In 2002 he started his own consultancy, Pertec Consulting. He has also been the Chairman of the Finnish Association of Human Resource Management and has worked for Nixdorf Computer, Siemens Nixdorf Information Systems, Kone Corporation and VIA Group.

• About the author Preface Acknowledgements ORGANIZATIONAL LEARNING Learning as a factor of competition and a mean of survival What is learning Levels of learning Learning skills of organization Learning and feedback Learning and change How to support learning by doing PERFORMANCE MANAGEMENT Continuous improvement of performance as an objective The viewpoint of organization, individual and environment Planning and development discussions Daily leadership and planning meetings Connections to other human resource management processes Summary and critical success factors COMPETENCE MANAGEMENT Continuous improvement of competence as an objective Strategic management Core competence as a framework Competence management in practice Individual competence Summary and key learnings KNOWLEDGE MANAGEMENT Continuous application of new knowledge as an objective What is knowledge management? Knowledge management in practise Intellectual capital and its measurement Summary and conclusions INTELLIGENT ORGANIZATION Can organization be intelligent? The features of intelligent organization Integrating performance, competence and knowledge management Human resources management in an intelligent organization Management in an intelligent organization On the way towards intelligent organization The ideal organization of the future Appendices Bibliography