Future of Hotels

Hanneke Assen is Professor of International Hospitality Education, NHL Stenden University of Applied Sciences, the Netherlands.Elena Cavagnaro is Professor of Sustainability in Hospitality and Tourism, NHL Stenden University of Applied Sciences and Associate Professor of Responsible Leadership Development and Sustainability in Tourism, University of Groningen, Campus Fryslân, the Netherlands.Erwin Losekoot is Senior Lecturer, Edith Cowan University, Australia (formerly Professor of Hospitality Studies, NHL Stenden University of Applied Sciences, the Netherlands).Ian Yeoman is Professor of Disruption, Innovation and New Phenomena, NHL Stenden University of Applied Sciences, the Netherlands.

Notwithstanding what historians might try to tell us, the story of the contemporary international hotel, by design, operations and culture, is very much mid-century American. So what does the future hold, as the hotel industry grapples with the consequences of climate crises as well as technological, social and cultural disruption? This book, a multi-perspective gaze into the future of hotels through the eyes of an array of authoritative authors, gives us a glimpse of some possible futures, and will be an invaluable resource for practitioners, planners, researchers and students.

• Figures and TablesContributorsMarco ten Hoor: Foreword: The Future of HotelsPart 1: Introduction to the Future of HotelsChapter 1. Ian Yeoman, Hanneke Assen, Elena Cavagnaro and Erwin Losekoot: Creating What’s Next: The Future of Hotels Chapter 2. Kevin J. James: The Hotel’s Complex Histories Chapter 3. Ian Yeoman, Alexander Schmidt and Una McMahon-Beattie: Creating What's Next: A Historical and Futuristic Perspective of Disruption, Innovation and New Phenomena in the Hotel and Accommodation Sectors Part 2: Hospitality, Hostmanship and the Guest Erwin Losekoot: Prelude: Hospitality, Hostmanship and the Guest Chapter 4. Tracy Harkison: The Future of Co-Creating Luxury Hotel Experiences in New Zealand Chapter 5. Keshia Groenendaal: Hybrid Hospitality is the Future  Chapter 6. Ingrid Y. Lin and Pauline Sheldon: Designing Wellness Hotels of the Future Part 3: Hospitality Education and Industry Hanneke Assen: Prelude: Hospitality Education and Industry Chapter 7. Mengni Fu, Barry Fraser and Charles Arcodia: Preparing for Tomorrow's Hospitality Workplace: Exploring Future Essential Skills Chapter 8. Marte Rinck de Boer, Marco Mazereeuw, Macmillion B. Fernandes, Inga Mons and Hanneke Assen: It Takes Two to Tango: Boundary Crossing between Hospitality Education and the Hotel Industry Towards Lifelong Learning Chapter 9. Dai-In Danny Han, Pasi Tuominen, Henri Kuokkanen and Malu Boerwinkel: Embedding Immersive Learning Experiences in Hotel Management Education to Future-Proof Hotel Professionals Chapter 10. Latifa Benhadda and Edwin Tarus: Global Minds 2.0: Nurturing Tomorrow's Globally Competent Hotel Leaders Through Design-Based Education Approach Part 4: Disruption, Innovation and New Phenomena Ian Yeoman: Prelude: Disruption, Innovation and New Phenomena Chapter 11. Pasi Tuominen and Ron Swidler: Designing the Future Sleep Experience Chapter 12. David Proctor: Checking into Tomorrow: Navigating the Future of Hotel Marketing Chapter 13. Klaas Koerten: How Humanoid Robots Will Alter the Future of Hotels: A Realistic Look at the Possibilities Chapter 14. Ricardo Mahshi and Sonja Kobinger: Attribute-Based Pricing: An Holistic Approach to Personalisation of the Hospitality Experience Part 5: Sustainability Elena Cavagnaro: Prelude: SustainabilityChapter 15. Vanessa Borkmann, Constanze Heydkamp and Carina Pardek: Sustainable Innovation for Future Hotel Buildings Chapter 16. Anu Harju-Myllyaho and Heli Väätäjä: Robotic Futures of Hotels: A Social Sustainability Viewpoint Chapter 17. Marco Bevolo and Andrew Shaw: From Food Waste to Sustainable Hospitality: A Forward-Looking Design Futures Approach Chapter 18. Sofia Almeida and Ana Sofia Duque: Shaping the Future of Hotels: Sustainable Practices and Communication Strategies in the Hospitality Sector Part 6: The Hotel of the Future: A Timeline of Change Chapter 19. Ian Yeoman, Hanneke Assen, Elena Cavagnaro and Erwin Losekoot: What Will the Hotel Look Like in the Future? A Timeline Perspective Ian Yeoman, Hanneke Assen, Elena Cavagnaro and Erwin Losekoot: Shaping the Future of the Hotel: A Practitioner’s PerspectiveIan Yeoman, Hanneke Assen, Elena Cavagnaro and Erwin Losekoot: Afterword: The Future of Hotels: Creating What's Next (2nd Edition)Index