Integrated Care in Action

Robin Miller is Senior Fellow and Director of Consultancy at Health Services Management Centre, University of Birmingham. Robin is Co-Editor of the Journal of Integrated Care and has worked, researched and written on integrated care for over 20 years.Catherine Mangan is Senior Fellow at the Institute for Local Government Studies and Director of the Public Services Academy, University of Birmingham. Hilary Brown is Senior Fellow and Director of Policy at the Health Services Management Centre, University of Birmingham. This follows careers in the NHS, journalism and PR.

There is a strong focus on context and culture, and on creating the conditions for change in a complex operating environment. Readers are encouraged to reflect on the why and the how of integrated care through a series of case studies drawn from all levels of the system. These case studies illustrate how an integrated care approach adds value and some give a flavour of the anticipated gains. Overall, an easy read and a useful overview for managers and practitioners from all sectors who want to make integrated care a reality.

• Preface. Key Terms. Chapter 1: Integrated Care: An Introduction. Chapter 2: Establishing Purpose and Need. Chapter 3: Engaging and Involving Individuals and Communities. Chapter 4: Leading Self and Others. Chapter 5: Managing Change - Processes and People. Chapter 6: Evaluating and Reviewing Integration. Chapter 7: Working with Service Users and Carers. Chapter 8: Working with Staff. Chapter 9: Working with Processes and Systems. Chapter 10: Sustaining and Improving. Resources. Index.