AI Implementation Guide for LD

Megan Torrance is the CEO and founder of TorranceLearning. During her more than two decades of leadership, the firm has grown, serving Fortune 1000 companies, major research universities, global professional associations, and the federal government. TorranceLearning was named to the Michigan 50 Companies to Watch list in 2018. Torrance’s strategic vision has enabled TorranceLearning to influence millions of workplace learners worldwide, reflecting her deep commitment to transformative corporate education. She’s the author of Agile for Instructional Designers (2019) and Data and Analytics for Instructional Designers (2023). She’s also an adjunct instructor of learning design and technology at Penn State University. Torrance lives in Ann Arbor, Michigan.

“As someone who’s built AI ventures and led federal innovation teams, I see this guide as the missing link between ambition and real implementation. It shows how to deliver impact by centering people, learning, and collaboration.”—Joshua Di Frances, Vice President and Head of Incubation and Venture Building, LG Electronics; Former Executive Director, White House Presidential Innovation Fellows“This book is pure gold for learning professionals ready to move from hype to human-centered impact. It’s a blueprint for responsible, thoughtful, and actionable AI integration. With step-by-step guidance, practical tactics, case studies, and real-world stories, Megan bridges the gap from theory to impact. A must-have for anyone serious about getting ahead of AI implementation.”—Liza Mucheru Wisner, Head of Talent and Workplace Culture, OpenSesame“AI may be inevitable, but implementation is a choice. If your organization is wrestling with AI readiness, alignment, and impact, Megan Torrance’s guide meets you right where you are with a refreshingly honest, human-centered approach that replaces hype with clarity and helps L&D lead change with people, not just technology.”—Mark Britz, Author, Social by Design; Director of Event Programming and Content, The Learning Guild“I have witnessed firsthand how the dimensions of Megan Torrance’s AI Implementation Canvas unfold across cross-functional teams in my organization. It is a powerful, practical tool that anchors thoughtful decision making and meaningful discussion.”—Nelson Er, Decennial Training Branch Chief, US Census Bureau

• ForewordPrefaceIntroductionPart 1. AI in L&DChapter 1. Adopting and Accepting Technology InnovationChapter 2. Defining AI Impact Zones for Learning and DevelopmentChapter 3. The W.I.S.E. A.T. A.I. FrameworkPart 2. Engaging With AI ImplementationsChapter 4. The AI Implementation CanvasChapter 5. Business Alignment and Value PropositionChapter 6. AI ReadinessChapter 7. Workforce Impact and Talent PlanningChapter 8. Regulatory and Legal EnvironmentChapter 9. AI Technology and Data ArchitectureChapter 10. User Experience and Workflow IntegrationChapter 11. AI Systems GovernanceChapter 12. Experimentation and PilotsChapter 13. Scaling and IntegrationChapter 14. Measurement and ImpactChapter 15. Change Management and AdoptionChapter 16. AI Literacy and UpskillingChapter 17. Social EngagementChapter 18. Fairness, Bias Mitigation, and Human ProtectionChapter 19. Using the AI Implementation CanvasPart 3. Getting ReadyChapter 20. Thinking in Tetrads: Acknowledging Downstream Impacts of AI ImplementationsChapter 21. Managing AI Implementation Projects Using AgileChapter 22. Measuring Impact in AI Implementations Through DataChapter 23. Getting Your Organization and People ReadyChapter 24. Attuning to Power Dynamics and L&D’s Role in AI ImplementationChapter 25. Working With Vendors for Strategic Partnership, Not Just ProcurementChapter 26. Moving From Understanding to ActionAcknowledgmentsAppendix A. Support for Book ClubsAppendix B. Resources for Implementation and Action