Handbook of Global Outsourcing and Offshoring

Ilan Oshri is the Director of the Centre of Digital Enterprise and a Professor of Information Systems at the University of Auckland Business School, New Zealand. Ilan’s research interests revolve around sourcing, digital, work and innovation in business services. Ilan’s work was published in numerous journals including MIS Quarterly, Journal of MIS, Journal of the Association of Information Systems, Journal of Strategic Information Systems, Journal of Information Technology, The Wall Street Journal and others. Ilan has published 22 books and dozens of industry reports and teaching cases on global sourcing, digital transformations and emerging technologies.He is the co-founder and President of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop. Ilan is currently serving as Senior Editor for the Journal of Information Technology. Julia Kotlarsky is a Professor of Information Systems at the University of Auckland Business School, New Zealand. She holds a PhD from Rotterdam School of Management, Erasmus University (Netherlands). Julia’s research interests revolve around technology sourcing and digital innovation in knowledge-intensive business services, digital sustainability and more recently, studying interface between artificial intelligence technologies and humans, focusing on data issues and digital transformation. Julia has published 17 books and has written extensively about these topics in both managerial and academic journals including MIS Quarterly, Journal of MIS, Journal of Strategic Information Systems, Journal of Information Technology and Wall Street Journal.  Julia is the co-founder of the Association for Information Systems (AIS) Special Interest Group on Advances in Sourcing and the European and Chinese Global Sourcing Workshop.  She serves as a Senior Editor for the Journal of Information Technology and Associate Editor for Journal of AIS and European Journal of Information Systems.  Leslie P. Willcocks has a global reputation for his work in robotic process automation, AI, cognitive automation  and the future of work, digital innovation,  outsourcing, global management strategy, organizational change, IT management, and managing digital business. He is professor emeritus at the LSE, and associate Fellow of Green Templeton College, Oxford. He is co-author of 71 books on these subjects, and has published over 240 refereed papers in journals such as  Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, Journal of Management Studies. His work appears in major media outlets such as Forbes magazine, HBR Online. He keynotes regularly at  international conferences, has delivered executive programmes globally for some 25 years and has been retained as adviser and expert witness by major  corporations and government institutions in the UK, USA, Europe   and Australia. Recent books include Becoming Strategic With Robotic Process Automation (2019), Global Business: Strategy in Context (2021) Global Business: Management (2021) (all available from www.sbpublishing.org).  Also Advancing  Information Systems Theories (2021, Palgrave Macmillan).

• Part I Making a Sourcing Decision.-1 Overview of the Global Sourcing Marketplace.-2 Traditional Sourcing Models.-3 Internet Delivery Sourcing Models.-4 Country Attractiveness for Sourcing.-Part II Building Sourcing Competencies.-5 Supplier Configurations and Capabilities.-6 Supplier Selection, Retained Management Capabilities, and Legal Issues.-7 Leveraging Knowledge and Expertise.-Part III Managing Sourcing Relationships.-8 The IT Outsourcing Life Cycle and the Transition Phase.-9 Governance of Outsourcing Projects.-10 Managing Globally Distributed Teams.-11 Captive and Shared Service Centres.-12 Innovation Through Outsourcing