Digital Transformation of the Hotel Industry

Theories, Practices, and Global Challenges

AvJorge Marques,Rui Pedro Marques

Inbunden, Engelska, 2023

Del i serien Tourism, Hospitality & Event Management

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Beskrivning

The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers.

Produktinformation

Utgivningsdatum:2023-06-06
Mått:155 x 235 x 20 mm
Vikt:632 g
Format:Inbunden
Språk:Engelska
Serie:Tourism, Hospitality & Event Management
Antal sidor:262
Förlag:Springer International Publishing AG
ISBN:9783031316814

Utforska kategorier

Servicesektorn inom Ekonomi och Ledarskap
Affärsförhandlingar inom Ekonomi och Ledarskap
Affärsapplikationer inom Data och IT

Mer om författaren

Jorge Marques is Assistant Professor at the University Portucalense (UPT, Porto, Portugal), and a researcher at the REMIT-Research in Economics, Management and Information Technologies and at CEGOT-Centre of Studies on Geography and Spatial Planning. He has a Bachelor's degree in Hotel Management and PhD in Tourism, Leisure and Culture.Rui Pedro Marques is Assistant Professor at the University of Aveiro (Portugal), and received the PhD degree in Computer Science in 2014 from the Universities of Minho, Aveiro and Porto (Portugal). In 2008 he concluded his Master’s degree, and in 2005 his graduation in Electronics and Telecommunications Engineering at the University of Aveiro.

Innehållsförteckning

Preface.- Editorial Advisory Board and Reviewers.- Chapter 1 Trends in the Hospitality Industry: A Global Perspective.- Chapter 2 Innovative Technology Applications in Hotel Business.- Chapter 3 Does Virtual Hotel Shifting Realities or Just Daydreaming? A Wake-up Call.- Chapter 4 Selecting Robots to Take Over Tasks in Hospitality Settings: Joining Two Research Fields.- Chapter 5 Mapping Research Trends on Smart Tourism: A Bibliometric Analysis.- Chapter 6 Big Data in Hotel Companies: A Systematic Literature Review.- Chapter 7 Communication Factors to Increase Awareness and Sales in the Hotel Industry Versus Search Platforms.- Chapter 8 Social Media Research in the Hotel Industry: A Bibliometric Analysis.- Chapter 9 Digital Transformation in Hospitality: Identifying Customer Satisfaction Based on Online Guest's Ratings.- Chapter 10 Influence of social Networks on the Choice and Promotion of a Tourist Destination.- Chapter 11 Digital Transformation in the Hotel Industry: Shapingthe Challenges and Opportunities by the Case of Five-Star Hotels in Bulgaria.- Chapter 12 Changing the Rules of the Hotel Business – The Case of CitizenM’s Digital Business Model Disruption.- Chapter 13 Leading Digital Transformation in Tourism and Hospitality.