Dr. Volkan Göçoğlu is an Associate Professor in Afyon Kocatepe University. He received his Ph.D. from Hacettepe University, Department of Political Science and Public Administration. His main research interests are public policy, local governments, technology in the public sector, sustainable development, and administrative reforms. He has published articles with these focuses in master journals such as Journal of Asian Public Policy, Lex Localis, and Asia Pacific Journal of Public Administration.Prof. Naci Karkin, Ph.D.Dr. Naci Karkin is a Senior Research Associate at United Nations University – The Operating Unit on Policy-Driven e-Governance (UNU-EGOV) based in Guimaraes, Portugal. Dr. Karkin also holds the full professor position at the Department of Political Science and Public Administration at Pamukkale University, Denizli, Turkiye. Dr. Karkin’s core expertise includes e-participation, social media, public sector innovation, e-governance, and public policy analysis. For the last 22 years, Dr. Karkin has worked with the digital transformation of the public sector, including ICT-facilitated public service delivery, website analysis, e-participation, and public sector innovation through ICTs. In his work, Dr. Karkin regularly conducts systematic literature reviews, expert panels, stakeholder interviews, and consultations, but he also works with user engagement and electronic participation from various dimensions. Dr. Karkin has many publications in the ICTs and public administration field, book chapters of international publishing houses like Springer, Nova, IGI Global, and Edward Elgar, and has articles published in top information science journals like International Journal of Information Management, Government Information Quarterly, Information Technologies for Development, Information Polity, and Asia-Pacific Journal of Public Administration. Dr. Karkin has participated in many conferences as an author, reviewer, andmember of the organization committees such as ICEGOV, AMCIS, eGOV, and Dg.o.

• PART I: PUBLIC POLICY MAKING IN THE NEW AGE.- Chapter 1. Introduction to Citizen-Centered Public Policy Making .- Chapter 2. Different Approaches to Public Policy Making.- Chapter 3. Normative Public Policy, the “Public Value” and Value Conflicts .- Chapter 4. Rethinking the Role of Nudge in Public Policy.- Chapter 5. Civil Society and Public Policy in Turkey.- PART II: APPROACHES ON CITIZEN-CENTERED PUBLIC POLICY MAKING.- Chapter 6. Social Networks of/for Citizen Participation in Turkey.- Chapter 7. Digital Divide and Citizen Participation in Public Policy Making.- Chapter 8. Conceptual Complexities and Frameworks to Analyze Digital Transformation and Citizen-Centric E-Participation in Public Administration .- Chapter 9. Active Citizenship and Disadvantaged Groups: The Roma in Turkey.- Chapter 10. Women, Nationalism, And Political Participation in Turkey.- Chapter 11. Rising Expectations: How Digital Democracy Don’t Mean More Participation for Vulnerable Groups.- Chapter 12. Challenges for Direct Citizen Participation in Public Policy making.- PART III: REFLECTIONS FROM VARIOUS POLICY FIELDS IN TURKEY.- Chapter 13. Citizen-Oriented Participation Mechanisms in Turkey: The Case of the Ministry of Interior.- Chapter 14. Citizen-Centered Public Policy Making Through Social Media in Local Governments: A Research on Twitter Accounts of Metropolitan Municipalities in Turkey .- Chapter 15. Citizen-Centric Smart City Practices of Local Governments During Covid-19: Istanbul Metropolitan Municipality Case.- Chapter 16. Data Wars During COVID-19 Pandemic in Turkey: Regulatory Science, Trust, Risk, and Citizen Science.- Chapter 17. Citizen-Centered Environmental Policy Making in Turkey: The Struggle of Unheard Voices.- Chapter 18. Housing Affordability in Turkey: How Big Is It and Who Are the Most Vulnerable? .- Chapter 19. Educational Policy Making in Turkey: Citizen-Centered or Window-Dressing? .- Chapter 20. Evaluation of HigherEducation Policies in Turkey in the Context of Citizen-Centered Public Policies .- Chapter 21. Access vs. Quality Trade-Off: How Citizen-Centered Is the Public Policy Making in The Expansion of the Turkish Higher Education System?.- Chapter 22. People-Centered Health Policies in Turkey.- Chapter 23. Implementation of Citizen-Oriented Economic Policies .- Chapter 24. Citizen-Centered Public Security in Turkey: Policy and Practice.

Dr. Volkan Göçoğlu is an Associate Professor in Afyon Kocatepe University. He received his Ph.D. from Hacettepe University, Department of Political Science and Public Administration. His main research interests are public policy, local governments, technology in the public sector, sustainable development, and administrative reforms. He has published articles with these focuses in master journals such as Journal of Asian Public Policy, Lex Localis, and Asia Pacific Journal of Public Administration.Prof. Naci Karkin, Ph.D.Dr. Naci Karkin is a Senior Research Associate at United Nations University – The Operating Unit on Policy-Driven e-Governance (UNU-EGOV) based in Guimaraes, Portugal. Dr. Karkin also holds the full professor position at the Department of Political Science and Public Administration at Pamukkale University, Denizli, Turkiye. Dr. Karkin’s core expertise includes e-participation, social media, public sector innovation, e-governance, and public policy analysis. For the last 22 years, Dr. Karkin has worked with the digital transformation of the public sector, including ICT-facilitated public service delivery, website analysis, e-participation, and public sector innovation through ICTs. In his work, Dr. Karkin regularly conducts systematic literature reviews, expert panels, stakeholder interviews, and consultations, but he also works with user engagement and electronic participation from various dimensions. Dr. Karkin has many publications in the ICTs and public administration field, book chapters of international publishing houses like Springer, Nova, IGI Global, and Edward Elgar, and has articles published in top information science journals like International Journal of Information Management, Government Information Quarterly, Information Technologies for Development, Information Polity, and Asia-Pacific Journal of Public Administration. Dr. Karkin has participated in many conferences as an author, reviewer, andmember of the organization committees such as ICEGOV, AMCIS, eGOV, and Dg.o.

• PART I: PUBLIC POLICY MAKING IN THE NEW AGE.- Chapter 1. Introduction to Citizen-Centered Public Policy Making .- Chapter 2. Different Approaches to Public Policy Making.- Chapter 3. Normative Public Policy, the “Public Value” and Value Conflicts .- Chapter 4. Rethinking the Role of Nudge in Public Policy.- Chapter 5. Civil Society and Public Policy in Turkey.- PART II: APPROACHES ON CITIZEN-CENTERED PUBLIC POLICY MAKING.- Chapter 6. Social Networks of/for Citizen Participation in Turkey.- Chapter 7. Digital Divide and Citizen Participation in Public Policy Making.- Chapter 8. Conceptual Complexities and Frameworks to Analyze Digital Transformation and Citizen-Centric E-Participation in Public Administration .- Chapter 9. Active Citizenship and Disadvantaged Groups: The Roma in Turkey.- Chapter 10. Women, Nationalism, And Political Participation in Turkey.- Chapter 11. Rising Expectations: How Digital Democracy Don’t Mean More Participation for Vulnerable Groups.- Chapter 12. Challenges for Direct Citizen Participation in Public Policy making.- PART III: REFLECTIONS FROM VARIOUS POLICY FIELDS IN TURKEY.- Chapter 13. Citizen-Oriented Participation Mechanisms in Turkey: The Case of the Ministry of Interior.- Chapter 14. Citizen-Centered Public Policy Making Through Social Media in Local Governments: A Research on Twitter Accounts of Metropolitan Municipalities in Turkey .- Chapter 15. Citizen-Centric Smart City Practices of Local Governments During Covid-19: Istanbul Metropolitan Municipality Case.- Chapter 16. Data Wars During COVID-19 Pandemic in Turkey: Regulatory Science, Trust, Risk, and Citizen Science.- Chapter 17. Citizen-Centered Environmental Policy Making in Turkey: The Struggle of Unheard Voices.- Chapter 18. Housing Affordability in Turkey: How Big Is It and Who Are the Most Vulnerable? .- Chapter 19. Educational Policy Making in Turkey: Citizen-Centered or Window-Dressing? .- Chapter 20. Evaluation of HigherEducation Policies in Turkey in the Context of Citizen-Centered Public Policies .- Chapter 21. Access vs. Quality Trade-Off: How Citizen-Centered Is the Public Policy Making in The Expansion of the Turkish Higher Education System?.- Chapter 22. People-Centered Health Policies in Turkey.- Chapter 23. Implementation of Citizen-Oriented Economic Policies .- Chapter 24. Citizen-Centered Public Security in Turkey: Policy and Practice.