Ronny Mans is a postdoctoral researcher at the Eindhoven University of Technology (TU/e). He is working in the Technology Foundation STW project “Developing Tools for Understanding Healthcare Processes” in which he focuses on the development of (process mining) techniques. He has published 10 journal papers, 30 refereed conference/workshop publications, and 8 book chapters. Ronny is a member of the editorial board of the KR4HC/ProHealth workshop and of the editorial board of the International Journal of Privacy and Health Information Management.Wil van der Aalst is a full professor of Information Systems at TU/e. He is also the Academic Supervisor of the International Laboratory of Process-Aware Information Systems of the National Research University, Higher School of Economics in Moscow. Moreover, since 2003 he has a part-time appointment at Queensland University of Technology (QUT). His research interests include workflow management, process mining, Petri nets, business process management, process modeling, and process analysis. Wil has published more than 160 journal papers, 17 books (as author or editor), 300 refereed conference/workshop publications, and 50 book chapters. Many of his papers are highly cited (he has an H-index of 113 according to Google Scholar) and his ideas have influenced researchers, software developers, and standardization committees working on process support. He is also a member of the Royal Netherlands Academy of Arts and Sciences (KNAW), the Royal Holland Society of Sciences and Humanities (Koninklijke Hollandsche Maatschappij der Wetenschappen), and the Academy of Europe (Academia Europaea).Rob Vanwersch is a program manager at Maastricht University Medical Center. In addition, he is a doctoral candidate and guest-lecturer within the Information Systems Group of the Department of Industrial Engineering and Innovation Sciences at TU/e. His research focuses on developing methodological support for redesigning business processes in healthcare. Rob Vanwersch has published several peer-reviewed journal and conference papers, and he also is a member of the user committee of the Technology Foundation STW project ”Developing tools for understanding healthcare processes”.

• 1 Introduction.- 2 Healthcare Processes.- 3 Process Mining.- 4 Healthcare Reference Model.- 5 Applications of Process Mining.- 6 Data Quality Issues.- 7 Epilogue.

Ronny Mans is a postdoctoral researcher at the Eindhoven University of Technology (TU/e). He is working in the Technology Foundation STW project “Developing Tools for Understanding Healthcare Processes” in which he focuses on the development of (process mining) techniques. He has published 10 journal papers, 30 refereed conference/workshop publications, and 8 book chapters. Ronny is a member of the editorial board of the KR4HC/ProHealth workshop and of the editorial board of the International Journal of Privacy and Health Information Management.Wil van der Aalst is a full professor of Information Systems at TU/e. He is also the Academic Supervisor of the International Laboratory of Process-Aware Information Systems of the National Research University, Higher School of Economics in Moscow. Moreover, since 2003 he has a part-time appointment at Queensland University of Technology (QUT). His research interests include workflow management, process mining, Petri nets, business process management, process modeling, and process analysis. Wil has published more than 160 journal papers, 17 books (as author or editor), 300 refereed conference/workshop publications, and 50 book chapters. Many of his papers are highly cited (he has an H-index of 113 according to Google Scholar) and his ideas have influenced researchers, software developers, and standardization committees working on process support. He is also a member of the Royal Netherlands Academy of Arts and Sciences (KNAW), the Royal Holland Society of Sciences and Humanities (Koninklijke Hollandsche Maatschappij der Wetenschappen), and the Academy of Europe (Academia Europaea).Rob Vanwersch is a program manager at Maastricht University Medical Center. In addition, he is a doctoral candidate and guest-lecturer within the Information Systems Group of the Department of Industrial Engineering and Innovation Sciences at TU/e. His research focuses on developing methodological support for redesigning business processes in healthcare. Rob Vanwersch has published several peer-reviewed journal and conference papers, and he also is a member of the user committee of the Technology Foundation STW project ”Developing tools for understanding healthcare processes”.

• 1 Introduction.- 2 Healthcare Processes.- 3 Process Mining.- 4 Healthcare Reference Model.- 5 Applications of Process Mining.- 6 Data Quality Issues.- 7 Epilogue.

Ronny Mans is a postdoctoral researcher at the Eindhoven University of Technology (TU/e). He is working in the Technology Foundation STW project “Developing Tools for Understanding Healthcare Processes” in which he focuses on the development of (process mining) techniques. He has published 10 journal papers, 30 refereed conference/workshop publications, and 8 book chapters. Ronny is a member of the editorial board of the KR4HC/ProHealth workshop and of the editorial board of the International Journal of Privacy and Health Information Management.Wil van der Aalst is a full professor of Information Systems at TU/e. He is also the Academic Supervisor of the International Laboratory of Process-Aware Information Systems of the National Research University, Higher School of Economics in Moscow. Moreover, since 2003 he has a part-time appointment at Queensland University of Technology (QUT). His research interests include workflow management, process mining, Petri nets, business process management, process modeling, and process analysis. Wil has published more than 160 journal papers, 17 books (as author or editor), 300 refereed conference/workshop publications, and 50 book chapters. Many of his papers are highly cited (he has an H-index of 113 according to Google Scholar) and his ideas have influenced researchers, software developers, and standardization committees working on process support. He is also a member of the Royal Netherlands Academy of Arts and Sciences (KNAW), the Royal Holland Society of Sciences and Humanities (Koninklijke Hollandsche Maatschappij der Wetenschappen), and the Academy of Europe (Academia Europaea).Rob Vanwersch is a program manager at Maastricht University Medical Center. In addition, he is a doctoral candidate and guest-lecturer within the Information Systems Group of the Department of Industrial Engineering and Innovation Sciences at TU/e. His research focuses on developing methodological support for redesigning business processes in healthcare. Rob Vanwersch has published several peer-reviewed journal and conference papers, and he also is a member of the user committee of the Technology Foundation STW project ”Developing tools for understanding healthcare processes”.

• 1 Introduction.- 2 Healthcare Processes.- 3 Process Mining.- 4 Healthcare Reference Model.- 5 Applications of Process Mining.- 6 Data Quality Issues.- 7 Epilogue.