Felix Piazolo is associate professor (Chair in Business Administration) at the Andrássy University Budapest, Hungary, postdoc researcher at the Department of Strategic Management, Marketing and Tourism at the University of Innsbruck, Austria, and lecturer at diverse universities in the areas of strategic management, enterprise information systems and innovation processes (including AAL projects). He has studied at the University of Innsbruck, the University of St. Gallen and the University of Granada and holds a Ph.D. in business economics. Being responsible for several national and international research projects in these fields he additionally provides business consulting services for companies.Michael Felderer is research associate and project manager at the Institute of Computer Science at the University of Innsbruck, Austria. He holds a Ph.D. in computer science. His research interests include software testing, software quality in general, risk management, empirical software engineering, software processes, requirements engineering, industry-academia collaboration and ERP systems. Besides his research activities, he transfers research results into practice as a consultant and speaker on industrial conferences

• Part I: Critical Success Factors of ERP Systems.- Part II: Business Process Models.- Part III: Implementation and Testing Aspects of ERP Systems.- Part IV: Software Usability of ERP Systems.- Part V: Business Intelligence Strategy.- Part VI: Public Sector.

Felix Piazolo is associate professor (Chair in Business Administration) at the Andrássy University Budapest, Hungary, postdoc researcher at the Department of Strategic Management, Marketing and Tourism at the University of Innsbruck, Austria, and lecturer at diverse universities in the areas of strategic management, enterprise information systems and innovation processes (including AAL projects). He has studied at the University of Innsbruck, the University of St. Gallen and the University of Granada and holds a Ph.D. in business economics. Being responsible for several national and international research projects in these fields he additionally provides business consulting services for companies.Michael Felderer is research associate and project manager at the Institute of Computer Science at the University of Innsbruck, Austria. He holds a Ph.D. in computer science. His research interests include software testing, software quality in general, risk management, empirical software engineering, software processes, requirements engineering, industry-academia collaboration and ERP systems. Besides his research activities, he transfers research results into practice as a consultant and speaker on industrial conferences

• Part I: Critical Success Factors of ERP Systems.- Part II: Business Process Models.- Part III: Implementation and Testing Aspects of ERP Systems.- Part IV: Software Usability of ERP Systems.- Part V: Business Intelligence Strategy.- Part VI: Public Sector.

Felix Piazolo is associate professor (Chair in Business Administration) at the Andrássy University Budapest, Hungary, postdoc researcher at the Department of Strategic Management, Marketing and Tourism at the University of Innsbruck, Austria, and lecturer at diverse universities in the areas of strategic management, enterprise information systems and innovation processes (including AAL projects). He has studied at the University of Innsbruck, the University of St. Gallen and the University of Granada and holds a Ph.D. in business economics. Being responsible for several national and international research projects in these fields he additionally provides business consulting services for companies.Michael Felderer is research associate and project manager at the Institute of Computer Science at the University of Innsbruck, Austria. He holds a Ph.D. in computer science. His research interests include software testing, software quality in general, risk management, empirical software engineering, software processes, requirements engineering, industry-academia collaboration and ERP systems. Besides his research activities, he transfers research results into practice as a consultant and speaker on industrial conferences

• Part I: Critical Success Factors of ERP Systems.- Part II: Business Process Models.- Part III: Implementation and Testing Aspects of ERP Systems.- Part IV: Software Usability of ERP Systems.- Part V: Business Intelligence Strategy.- Part VI: Public Sector.