Process Management

Hans de Bruijn is professor of Organization and Management at the Faculty of Technology, Policy and Management, Delft University of Technology. Ernst ten Heuvelhof is professor of Policy Science at the Faculty of Technology, Policy and Management, Delft University of Technology and at the Department of Public Administration at Erasmus University Rotterdam.Roel in ‘t Veld is professor of Management of Hybrid Organizations at the Open University of the Netherlands, and professor of Governance at the University of the Netherlands Antilles.

• Introduction: Process and Content.- Introduction: Process and Content.- to process design and process management.- Positioning the Process Approach.- Process Architecture.- Designing a Process.- The Process Architect in Action: Making a Process Design.- Managing the Process.- An Open Process.- A Safe Process: Protecting Core Values.- A Process with Sufficient Speed: Incentives for Progress.- The Process Manager and the Substance of Decision Making.- A Concluding Remark.