Md. Nurul Momen is a professor in the Department of Public Administration at University of Rajshahi (Bangladesh). Dr. Momen regularly teaches various courses on the broader field of governance, public administration and Development Administration. Dr. Momen has extensively published articles in the international journals, published books and chapters in different books, dealing in a range of debates in Public Policy and Law, Governance, and Public Sector Reform in South Asia. He has participated in many national and international seminar, workshops and conferences, and has been member of several professional networks, journal editorial boards, research institutes, and civil society organizations. As a Sub-Project Manager (SPM), Dr Momen has extensive experience in implementing a three years long World Bank project on enhancing the quality of higher education in Bangladesh.Jannatul Ferdous is serving as an Associate Professor, at the Department of Public Administration, Comilla University, Bangladesh. Dr. Ferdous received her bachelor's, master's, and MPhil in Public Administration from the University of Dhaka. She has a Ph.D. in Development Studies. Dr. Ferdous contributed extensively to refereed journals and chapters in books. She published seven books. Her current interest includes governance, e-governance, trust, civil service system, gender, public policy, climate change, gender, and development. Currently, she is serving as the Chair of the technical committee of the `Combating Gender-Based Violence' project of UN Women. She is also serving as a Convenor of the “Sexual Harassment Prevention Cell” of Comilla University.

• Chapter 1 Innovation and Service Delivery: Conceptual and Contextual Framework.- Chapter 2 Striving for a Digital Bangladesh and Service Delivery.- Chapter 3: Digital Innovations in Public Administration and Public Service Delivery in Bangladesh.- Chapter 4 Human Resource Capacity and Changes in Public Sector Organizations in Bangladesh.- Chapter 5: Innovation in Healthcare Delivery Systems and Processes in Bangladesh.- Chapter 6: Civil Society Engagement in Good Governance and Sustainable Development in Bangladesh.- Chapter 7: People’s Participation in Bangladesh: Innovations in Mechanisms, Practices, and Challenges.

Md. Nurul Momen is a professor in the Department of Public Administration at University of Rajshahi (Bangladesh). Dr. Momen regularly teaches various courses on the broader field of governance, public administration and Development Administration. Dr. Momen has extensively published articles in the international journals, published books and chapters in different books, dealing in a range of debates in Public Policy and Law, Governance, and Public Sector Reform in South Asia. He has participated in many national and international seminar, workshops and conferences, and has been member of several professional networks, journal editorial boards, research institutes, and civil society organizations. As a Sub-Project Manager (SPM), Dr Momen has extensive experience in implementing a three years long World Bank project on enhancing the quality of higher education in Bangladesh.Jannatul Ferdous is serving as an Associate Professor, at the Department of Public Administration, Comilla University, Bangladesh. Dr. Ferdous received her bachelor's, master's, and MPhil in Public Administration from the University of Dhaka. She has a Ph.D. in Development Studies. Dr. Ferdous contributed extensively to refereed journals and chapters in books. She published seven books. Her current interest includes governance, e-governance, trust, civil service system, gender, public policy, climate change, gender, and development. Currently, she is serving as the Chair of the technical committee of the `Combating Gender-Based Violence' project of UN Women. She is also serving as a Convenor of the “Sexual Harassment Prevention Cell” of Comilla University.

• Chapter 1 Innovation and Service Delivery: Conceptual and Contextual Framework.- Chapter 2 Striving for a Digital Bangladesh and Service Delivery.- Chapter 3: Digital Innovations in Public Administration and Public Service Delivery in Bangladesh.- Chapter 4 Human Resource Capacity and Changes in Public Sector Organizations in Bangladesh.- Chapter 5: Innovation in Healthcare Delivery Systems and Processes in Bangladesh.- Chapter 6: Civil Society Engagement in Good Governance and Sustainable Development in Bangladesh.- Chapter 7: People’s Participation in Bangladesh: Innovations in Mechanisms, Practices, and Challenges.

Md. Nurul Momen is a professor in the Department of Public Administration at University of Rajshahi (Bangladesh). Dr. Momen regularly teaches various courses on the broader field of governance, public administration and Development Administration. Dr. Momen has extensively published articles in the international journals, published books and chapters in different books, dealing in a range of debates in Public Policy and Law, Governance, and Public Sector Reform in South Asia. He has participated in many national and international seminar, workshops and conferences, and has been member of several professional networks, journal editorial boards, research institutes, and civil society organizations. As a Sub-Project Manager (SPM), Dr Momen has extensive experience in implementing a three years long World Bank project on enhancing the quality of higher education in Bangladesh.Jannatul Ferdous is serving as an Associate Professor, at the Department of Public Administration, Comilla University, Bangladesh. Dr. Ferdous received her bachelor's, master's, and MPhil in Public Administration from the University of Dhaka. She has a Ph.D. in Development Studies. Dr. Ferdous contributed extensively to refereed journals and chapters in books. She published seven books. Her current interest includes governance, e-governance, trust, civil service system, gender, public policy, climate change, gender, and development. Currently, she is serving as the Chair of the technical committee of the `Combating Gender-Based Violence' project of UN Women. She is also serving as a Convenor of the “Sexual Harassment Prevention Cell” of Comilla University.

• Chapter 1 Innovation and Service Delivery: Conceptual and Contextual Framework.- Chapter 2 Striving for a Digital Bangladesh and Service Delivery.- Chapter 3: Digital Innovations in Public Administration and Public Service Delivery in Bangladesh.- Chapter 4 Human Resource Capacity and Changes in Public Sector Organizations in Bangladesh.- Chapter 5: Innovation in Healthcare Delivery Systems and Processes in Bangladesh.- Chapter 6: Civil Society Engagement in Good Governance and Sustainable Development in Bangladesh.- Chapter 7: People’s Participation in Bangladesh: Innovations in Mechanisms, Practices, and Challenges.