Albert Fleischmann - Böcker

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management.The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management.The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management.The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. For this second edition, several new sections dealing with the integration of IoT processes, artificial intelligence, and social behavior patterns in process mining, a whole chapter on implementation and operation, and three new case studies were added. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

This is the first book to present field studies on the application of subject-oriented business process management (S-BPM). Each case presents a specific story and focuses on an essential modeling or implementation issue, and most end with implications or suggestions for further studies. Significant variables and success factors are identified that were discovered during the respective study and lead to suggesting S-BPM novelties. For each case, the authors explain step-by-step how the story develops, and provide readers guidance by detailing the respective rationale.The studies covered are clustered according to three main S-BPM themes: Part I “Business Operation Support” documents approaches to the practical development of S-BPM solutions in various application domains and organizational settings, while Part II “Consultancy and Education Support” highlights cases that can help to train readers in S-BPM modeling and knowledge acquisition for S-BPM lifecycle iterations. It also refers to architecting S-BPM solutions for application cases based on hands-on experience. Part III “Technical Execution Support” focuses on concepts for utilizing specific theories and technologies to execute S-BPM models. It also addresses how to create reference models for certain settings in the field. Lastly, the appendix covers all relevant aspects needed to grasp S-BPM modeling and apply it based on fundamental examples. Its format reconciles semantic precision with syntactic rigor.>Addressing the needs of developers, educators and practitioners, this book will help companies to learn from the experiences of first-time users and to develop systems that fit their business processes, explaining the latest key methodological and technological S-BPM developments in the fields of training, research and application.

This is the first book to present field studies on the application of subject-oriented business process management (S-BPM). Each case presents a specific story and focuses on an essential modeling or implementation issue, and most end with implications or suggestions for further studies. Significant variables and success factors are identified that were discovered during the respective study and lead to suggesting S-BPM novelties. For each case, the authors explain step-by-step how the story develops, and provide readers guidance by detailing the respective rationale.The studies covered are clustered according to three main S-BPM themes: Part I “Business Operation Support” documents approaches to the practical development of S-BPM solutions in various application domains and organizational settings, while Part II “Consultancy and Education Support” highlights cases that can help to train readers in S-BPM modeling and knowledge acquisition for S-BPM lifecycle iterations. It also refers to architecting S-BPM solutions for application cases based on hands-on experience. Part III “Technical Execution Support” focuses on concepts for utilizing specific theories and technologies to execute S-BPM models. It also addresses how to create reference models for certain settings in the field. Lastly, the appendix covers all relevant aspects needed to grasp S-BPM modeling and apply it based on fundamental examples. Its format reconciles semantic precision with syntactic rigor.>Addressing the needs of developers, educators and practitioners, this book will help companies to learn from the experiences of first-time users and to develop systems that fit their business processes, explaining the latest key methodological and technological S-BPM developments in the fields of training, research and application.

This volume contains a selection of papers from the First Workshop on Subject- Oriented Business Process Management (S-BPM ONE). Establishing a multi- and cross-disciplinary interchange of underyling and applied concepts, successful appli- tion studies, and innovative development ideas, the workshop emphasized the pro- tive realization of role- or actor-oriented modeling on the basis of exchanging m- sages when accomplishing tasks. The workshop was organized as a forum for the discussion of foundations, achievements, reflections, and further developments. In this way, its contributions not only addressed the current state of the art, but also the various lines of research and development, either running or planned. The state of the art is reflected in terms of concepts, modeling language, and tool features on the one hand. On the other hand, it is reflected through the discussion of industrial case studies. These indicate the current practice when implementing the subject-oriented BPM paradigm in industrial settings. By challenging conceptual foundations they also allow us to define a common ground for future developments in research and practice. The S-BPM ONE contributions focus on challenges arising from the evolution of service-oriented architectures and the need for more flexible business organizations. The latter require coherent and adaptive representation and processing techniques for business process modeling and execution. Corresponding technologies have to be grounded in theories of computer science, in order to provide an adequate infrastr- ture for thorough BPM including technology-enhanced change management.

This book constitutes the thoroughly refereed post-proceedings of the Second International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2010, held in Karlsruhe, Germany in October 2010.The 10 revised full papers presented together with one invited keynote paper and three panel statements were carefully reviewed and selected from initially 17 submissions. The papers present innovative cross-disciplinary ideas, concepts, methods, tools and results in foundational and applied research as well as studies on the realization of such innovations in the real world - all based on the promising new paradigm of subject-oriented business process management.

This book constitutes the thoroughly refereed proceedings of the industrial track of the 4th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2012, held in Vienna, Austria, in April 2012. S-BPM as a discipline is characterized by a seamless approach toward the analysis, modeling, implementation, execution, and maintenance of business processes, with an explicit stakeholder focus.The 19 papers included were selected from the practically oriented submissions, and theyhave gone through the same rigorous peer-review process as their scientific counterparts.

Activities performed in organizations are coordinated via communication between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling. S-BPM puts the subject of a process at the center of attention and thus deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditional approaches. Subjects represent agents of an action in a process, which can be either technical or human (e.g. a thread in an IT system or a clerk). A process structures the actions of each subject and coordinates the required communication among the subjects. S-BPM provides a coherent procedural framework to model and analyze business processes: its focus is the cooperation of all stakeholders involved in the strategic, tactical, and operational issues, sharing their knowledge in a networked structure. The authors illustrate how each modeling activity through the whole development lifecycle can be supported through the use of appropriate software tools. The presentation style focuses on professionals in industry, and on students specializing in process management or organizational modeling. Each chapter begins with a summary of key findings and is full of examples, hints, and possible pitfalls. An interpreter model, a toolbox, and a glossary summarizing the main terms complete the book. The web site www.i2pm.net provides additional software tools and further material.

S-BPM stands for “subject-oriented business process management” and focuses on subjects that represent the entities (people, programs etc.) that are actively engaged in processes. S-BPM has become one of the most widely discussed approaches for process professionals. Its potential particularly lies in the integration of advanced information technology with organizational and managerial methods to foster and leverage business innovation, operational excellence and intra- and inter-organizational collaboration. Thus S-BPM can also be understood as a stakeholder-oriented and social business process management methodology.In this book, the authors show how S-BPM and its tools can be used in order to solve communication and synchronization problems involving humans and/or machines in an organization. All the activities needed in order to implement a business process are shown step by step; it starts by analyzing the problem, continues with modeling and validating thecorresponding process, and finishes off by embedding the process into the organization. The final result is a workflow that executes the process without the need for any programming. To this end, in the first step a very simple process is implemented, which is subsequently extended and improved in “adaption projects,” because additional problems have to be solved. This approach reflects the organizational reality, in which processes must always be changed and adapted to new requirements. This is a hands-on book, written by professionals for professionals, with a clear and concise style, a wealth of illustrations (as the title suggests), and focusing on an ongoing example with a real industrial background. Readers who want to execute all the steps by themselves can simply download the S-BPM tool suite from the www.i2pm.net website.

Activities performed in organizations are coordinated via communication between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling. S-BPM puts the subject of a process at the center of attention and thus deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditional approaches. Subjects represent agents of an action in a process, which can be either technical or human (e.g. a thread in an IT system or a clerk). A process structures the actions of each subject and coordinates the required communication among the subjects. S-BPM provides a coherent procedural framework to model and analyze business processes: its focus is the cooperation of all stakeholders involved in the strategic, tactical, and operational issues, sharing their knowledge in a networked structure. The authors illustrate how each modeling activity through the whole development lifecycle can be supported through the use of appropriate software tools. The presentation style focuses on professionals in industry, and on students specializing in process management or organizational modeling. Each chapter begins with a summary of key findings and is full of examples, hints, and possible pitfalls. An interpreter model, a toolbox, and a glossary summarizing the main terms complete the book. The web site www.i2pm.net provides additional software tools and further material.

The purpose of this book is to make the reader famliar with software engineering for distributed systems. Software engineering is a valuable discipline in the develop­ ment of software. The reader has surely heard of software systems completed months or years later than scheduled with huge cost overruns, systems which on completion did not provide the performance promised, and systems so catastrophic that they had to be abandoned without ever doing any useful work. Software engi­ neering is the discipline of creating and maintaining software; when used in con­ junction with more general methods for effective management its use does reduce the incidence of horrors mentioned above. The book gives a good impression of software engineering particularly for dis­ tributed systems. It emphasises the relationship between software life cycles, meth­ ods, tools and project management, and how these constitute the framework of an open software engineering environment, especially in the development of distrib­ uted software systems. There is no closed software engineering environment which can encompass the full range of software missions, just as no single flight plan, airplane or pilot can perform all aviation missions. There are some common activities in software engi­ neering which must be addressed independent of the applied life cycle or methodol­ ogy. Different life cycles, methods, related tools and project management ap­ proaches should fit in such a software engineering framework.

In dieser erweiterten und aktualisierten 2. Auflage des ursprünglichen Open-Access Buches wird das Geschäftsprozessmanagement als ein ganzheitlicher Prozess begriffen, der der Mitwirkung aller Stakeholder bedarf. Denn das traditionelle Business Process Engineering stößt heute angesichts der Digitalisierung und der dynamischen Entwicklung von Organisationen immer mehr an seine Grenzen, beispielsweise bezüglich Agilität. Um nun das Wesen von Aufgaben und Abläufen in Organisationen zu erfassen, schlagen die Autoren einen Perspektivenwechsel vor: das Denken in Kommunikationsprozessen. Dieses Konzept lässt sich wirtschaftlich, organisatorisch und technisch ohne einschlägige Vorkenntnisse umsetzen. Leserinnen und Leser finden in dem Buch konkrete Handlungsanleitungen für die Digitalisierung von organisationsrelevanten Abläufen. Daneben liefern die Autoren Einblicke in die Systemtheorie und in das Design Thinking. Ihr Ziel ist, Konzepte einfach und verständlich zu erläutern, ohne dabei komplexe Zusammenhänge zu vernachlässigen. Dank ausführlicher Konzeptdarstellung und Ausflüge in die Theorie mit Beispielen aus der Praxis, eignet es sich für Studierende und für Wissenschaftler genauso wie für Praktiker. Entwickler und andere Fachkräfte aus den Bereichen Operatives Management, Geschäftsprozessmanagement, Organisationsentwicklung, Qualitätsmanagement, Wissensmanagement werden sich von der Übersichtlichkeit und dem Nutzwert angesprochen fühlen.

Mit diesem Buch ist ein niederschwelliger, weil intuitiver Einstieg in die Modellierung von Abläufen sichergestellt. Anleitung für Personen ohne jegliches Vorwissen, wie mittels Elementen und Sätzen natürlicher Sprache Prozesswissen gewonnen und in ausführbare Modelle überführt werden kann. Das Werk nimmt Bedenken, dass Personen ohne Vorwissen nicht an Organisationsentwicklung und Modellbildung über Arbeitsplätzen nicht teilhaben können – im Gegenteil es sichert ihnen die Mitsprache auf nicht-flüchtiger Ebene durch sprachgerechte Kommunikation und Dokumentation.Sie wollen ins Tun kommen? Dies wollten wir auch – daher haben wir diese Anleitung zur Anwendung des subjektorientierten Denkmodells zur Entwicklung von Systemen geschrieben. Wir stellen alle entsprechenden Modellierungselemente und ihre Verwendung schrittweise vor, ebenso wie die Techniken, mit denen diese Modelle implementiert werden können. Schließlich leiten wir Sie an,  wie sie sich einer Managementstruktur für die Erstellung komplexer subjektorientierter Systeme konstruktiv, weil auf Basis der natürlichen Sprache, bedienen können.Dies ist ein Open-Access-Buch.

S-BPM stands for “subject-oriented business process management” and focuses on subjects that represent the entities (people, programs etc.) that are actively engaged in processes.