Andrew Hughes - Böcker

Services Marketing Second Edition helps students understand the role that services marketing plays in creating customer value, and the increasing contributions that services make to national economies. Service marketers need to understand the practical implications associated with the definitive characteristics of services because that knowledge will enable them to recognise, and effectively manage, the marketing opportunities arising from global service-based economies. This text encourages students to develop an understanding of the service processes that create value for identified target markets. An analytical learning approach, based on applying established and evolving services marketing concepts for Australasian organisations, is the rationale of the pedagogy adopted by this text. That approach is warranted for two reasons: - Australian and New Zealand service organisations are developing closer economic ties with the growing markets of their South-East Asian counterparts. - By understanding Australasian service organisations, students will be able to adopt an international perspective on services marketing.

Dublin, 1841. On a cold December morning, a small boy is enticed away from his mother and his throat savagely cut. This could be just one more small, sad death in a city riven by poverty, inequality and political unrest, but this killing causes a public outcry. For it appears the culprit – a feckless student named John Delahunt – is also an informant for the authorities at Dublin Castle. And strangely, this young man seems neither to regret what he did nor fear his punishment. Indeed, as he awaits the hangman in his cell in Kilmainham Gaol, John Delahunt decides to tell his story in this, his final, deeply unsettling statement . . .Based on true events that convulsed Victorian Ireland, The Convictions of John Delahunt is the tragic tale of a man who betrays his family, his friends, his society and, ultimately, himself. Set amidst Dublin’s taverns, tenements, courtrooms and alleyways and with its rich, Dickensian cast of characters, this compelling, at times darkly humorous, novel brilliantly evokes a time and a place, and introduces a remarkable new literary voice.

Many books discuss the theology and doctrine of the medieval liturgy: there is no dearth of information on the history of the liturgy, the structure and development of individual services, and there is much discussion of specific texts, chants, and services. No book, at least in English, has struggled with the difficulties of finding texts, chants, or other material in the liturgical manuscripts themselves, until the publication of Medieval Manuscripts for Mass and Office in 1982.Encompassing a period of several centuries, ca 1200-1500, this book provides solutions for such endeavours. Although by this period the basic order and content of liturgical books were more or less standardized, there existed hundreds of different methods of dealing with the internal organisation and the actual writing of the texts and chants on the page. Generalization becomes problematic; the use of any single source as a typical example for more than local detail is impossible. Taking for granted the user's ability to read medieval scripts, and some codicological knowledge, Hughes begins with the elementary material without which the user could not proceed. He describes the liturgical year, season, day, service, and the form of individual items such as responsory or lesson, and mentions the many variants in terminology that are to be found in the sources. The presentation of individual text and chant is discussed, with an emphasis on the organisation of the individual column, line, and letter. Hughes examines the hitherto unexplored means by which a hierarchy of initial and capital letters and their colours are used by the scribes and how this hierarchy can provide a means by which the modern researcher can navigate through the manuscripts. Also described in great detail are the structure and contents of Breviaries, Missals, and the corresponding books with music. This new edition updates the bibliography and the new preface by Hughes presents his recent thoughts about terminology and methods of liturgical abbreviation.

'Multi-layered and immersive ... Hughes casts the seeds of mystery and doubt like a pro' Irish Independent'Compelling, unsettling and very creepy' Catherine Kirwan'Atmospheric and filled with twists and turns ... a fantastic read' Patricia GibneyEveryone is talking about the disappearance of Emma Harte.A high-achieving university graduate and young entrepreneur, she was last seen in the early hours of the morning on grainy CCTV footage in Dublin's city centre before vanishing into thin air. While a national debate about women's safety rages, eyes turn to Emma's boyfriend, Tom - who is nowhere to be found.Meanwhile, archivist James Lyster is following the story with undue interest. When a comment he makes about Emma goes viral on social media, he finds himself drawn into the world of a group of idealistic university students involved in the search - and attracting the attention of the police detective in charge of Emma's case.Then a body is discovered in scrubland near James' flat ... As the police get closer to finding out what happened to Emma Harte, James' life begins to unravel. Is he a victim or murderer? Feminist ally or callous liar?For it turns out that James isn't the only one with secrets ...

'Filled with twists and turns' Patricia Gibney'Tense and taut' Sunday Independent'Compelling, unsettling' Catherine Kirwan'A gripping thriller' RTÉ Guide'A glorious read - both literary and page-turning' Irish Examiner'Intriguing, multi-layered and immersive' Irish IndependentEveryone is talking about the disappearance of Emma Harte. How could yet another promising young woman vanish without a trace? Have the police tracked down her boyfriend yet? And why are women still not safe on our streets?Archivist James Lyster is watching. When his carefully worded post about Emma goes viral, James starts to get some attention of his own. Soon he is drawn into the search for the missing woman, and the world of a group of idealistic university students, embarking on an affair with the unassuming Libby.Then a body is found near James's flat. And suddenly he is being eyed with suspicion. Is the life of an innocent man about to unravel? Or is this all part of his plan?'Smart, blackly humorous and featuring one of Irish crime fiction's most audacious femme fatales' Irish Times

Marketing: Real People, Real Choices again brings you and your students into the world of marketing through the use of real companies and the real-life marketing issues that they have faced in recent times.

Cataloguing Discrepancies reviews the description and cataloguing, from the early eighteenth century to the present day, of an early English Breviary, printed in 1493. With a critical eye, Andrew Hughes summarizes the work that has been done on this liturgical book, of which two complete copies and a number of fragments are extant. How these copies have been described - and more importantly how these accounts differ - is a central question of this volume.Based on the discrepancies and errors in the existing catalogues of medieval liturgical books, many of which repeat erroneous information for generations, the authors illustrate the defects, problems, and opportunities encountered when technologies of the fifteenth and the twenty-first centuries converge. Not only questioning existing bibliographical practices, Cataloguing Discrepancies suggests practical means for improvements to the future description of early printed books of this kind.

'Just brilliant.' DONAL RYAN 'An exceptionally good book.' C. J. SANSOM1816 was the year without a summer. A rare climatic event has brought frost to July, and a lingering fog casts a pall over a Dublin stirred by zealotry and civil unrest, torn between evangelical and rationalist dogma.Amid the disquiet, a young nursemaid in a pious household conceals a pregnancy and then murders her newborn. Rumours swirl about the identity of the child’s father, but before an inquest can be held, the maid is found dead. When Abigail Lawless, the eighteen-year-old daughter of Dublin's coroner, by chance discovers a message from the maid’s seducer, she is drawn into a world of hidden meanings and deceit.An only child, Abigail has been raised amid the books and instruments of her father’s grim profession. Pushing against the restrictions society places on a girl her age, she pursues an increasingly dangerous investigation. As she leads us through dissection rooms and dead houses, Gothic churches and elegant ballrooms, a sinister figure watches from the shadows - an individual she believes has already killed twice, and is waiting to kill again... Determined, resourceful and intuitive, Abigail Lawless emerges as a memorable young sleuth operating at the dawn of forensic science.