David Gray – författare

Services Marketing Second Edition helps students understand the role that services marketing plays in creating customer value, and the increasing contributions that services make to national economies. Service marketers need to understand the practical implications associated with the definitive characteristics of services because that knowledge will enable them to recognise, and effectively manage, the marketing opportunities arising from global service-based economies. This text encourages students to develop an understanding of the service processes that create value for identified target markets. An analytical learning approach, based on applying established and evolving services marketing concepts for Australasian organisations, is the rationale of the pedagogy adopted by this text. That approach is warranted for two reasons: - Australian and New Zealand service organisations are developing closer economic ties with the growing markets of their South-East Asian counterparts. - By understanding Australasian service organisations, students will be able to adopt an international perspective on services marketing.

A classic text, Chamberlain's Symptoms and Signs in Clinical Medicine has been providing students and professionals with a detailed and well-illustrated account of the symptoms and signs of diseases affecting all the body systems since the first edition published in 1936. Now completely rewritten by a new team of authors selected for their experience and reputation in writing quality publications in their specialist fields, the 13th edition brings the title into line with current teaching and practice.One of the key challenges of writing a textbook of diagnostic medicine is to balance the "bottom up" approach of constructing a differential diagnosis from individual clinical findings, and the "top down" approach of learning the key features pertaining to a particular diagnosis. The 13th edition of Chamberlain's Symptoms and Signs in Clinical Medicine integrates both approaches into a coherent working framework that will assist the reader in preparing for academic and professional examinations, and in everyday practice.Presented in full colour and illustrated with relevant images, this book provides a thorough lesson in diagnostic medicine, ensuring the reader is fully prepared to deal with the challenging process of differential diagnosis through a thorough knowledge of the central features of the conditions that they are likely to encounter.Key features:Teaches the reader how to diagnose correctly through assessment of symptoms and signs while simultaneously recalling all key features of a given conditionFull colour and generously illustratedConforms with the core competencies required for the foundation yearsIncludes bullet point lists and tip boxesChapters conclude with a summary of key points for easy revisionWritten and edited by a highly experienced team of specialistsCompanion website

Future Food Systems: Exploring Global Production, Processing, Distribution and Consumption provides an overview of food systems, from farming through to logistics, processing, retail, service and consumption, with the intention of enabling more efficient development of policy and implementation of food related practices. The book presents the considerations which must be understood to develop effective and efficient policies and practices for any level of food system and along the continuum of those systems, with attention being given to the academic, public and private sector challenges, and opportunities for progress, efficiency, effectiveness, and sustainability.Presented in parts to highlight key aspects of the subject area, the book explores production practices including increasingly important programs in integrated farming systems, vertical agriculture and urban farming, processes, value adding for commodities, agricultural technology, supply chain innovations and consumer considerations. The book provides foundational insights into the underpinnings of today’s food systems, its challenges and its opportunities for the future.

Written by industry and academic experts for balanced perspectivePresents foundational information with practical application insightsIncludes chapters on regulatory and policy issues

The Fourth Amendment is facing a crisis. New and emerging surveillance technologies allow government agents to track us wherever we go, to monitor our activities online and offline, and to gather massive amounts of information relating to our financial transactions, communications, and social contacts. In addition, traditional police methods like stop-and-frisk have grown out of control, subjecting hundreds of thousands of innocent citizens to routine searches and seizures. In this work, David Gray uncovers the original meaning of the Fourth Amendment to reveal how its historical guarantees of collective security against threats of 'unreasonable searches and seizures' can provide concrete solutions to the current crisis. This important work should be read by anyone concerned with the ongoing viability of one of the most important constitutional rights in an age of increasing government surveillance.

Surveillance presents a conundrum: how to ensure safety, stability, and efficiency while respecting privacy and individual liberty. From police officers to corporations to intelligence agencies, surveillance law is tasked with striking this difficult and delicate balance. That challenge is compounded by ever-changing technologies and evolving social norms. Following the revelations of Edward Snowden and a host of private-sector controversies, there is intense interest among policymakers, business leaders, attorneys, academics, students, and the public regarding legal, technological, and policy issues relating to surveillance. This Handbook documents and organizes these conversations, bringing together some of the most thoughtful and impactful contributors to contemporary surveillance debates, policies, and practices. Its pages explore surveillance techniques and technologies; their value for law enforcement, national security, and private enterprise; their impacts on citizens and communities; and the many ways societies do - and should - regulate surveillance.

The Fourth Amendment is facing a crisis. New and emerging surveillance technologies allow government agents to track us wherever we go, to monitor our activities online and offline, and to gather massive amounts of information relating to our financial transactions, communications, and social contacts. In addition, traditional police methods like stop-and-frisk have grown out of control, subjecting hundreds of thousands of innocent citizens to routine searches and seizures. In this work, David Gray uncovers the original meaning of the Fourth Amendment to reveal how its historical guarantees of collective security against threats of 'unreasonable searches and seizures' can provide concrete solutions to the current crisis. This important work should be read by anyone concerned with the ongoing viability of one of the most important constitutional rights in an age of increasing government surveillance.

Surveillance presents a conundrum: how to ensure safety, stability, and efficiency while respecting privacy and individual liberty. From police officers to corporations to intelligence agencies, surveillance law is tasked with striking this difficult and delicate balance. That challenge is compounded by ever-changing technologies and evolving social norms. Following the revelations of Edward Snowden and a host of private-sector controversies, there is intense interest among policymakers, business leaders, attorneys, academics, students, and the public regarding legal, technological, and policy issues relating to surveillance. This Handbook documents and organizes these conversations, bringing together some of the most thoughtful and impactful contributors to contemporary surveillance debates, policies, and practices. Its pages explore surveillance techniques and technologies; their value for law enforcement, national security, and private enterprise; their impacts on citizens and communities; and the many ways societies do - and should - regulate surveillance.

Making Sense of the ECG: Cases for Self-Assessment presents everything you need to assess your ability to interpret ECGs accurately, perform differential diagnosis, and decide upon the most appropriate clinical management in each situation. The patients' history, examination and initial investigations are presented along with questions on the ECG interpretation. Detailed explanatory answers ensure this book solves your queries as well as providing practical guidance and essential revision.Use alongside the popular companion Making Sense of the ECG 4E,or independently, as a vital tool to consolidate your knowledge and prepare yourself for future clinical practice.

Follow the adventures of Mr. Carteret as he journeys abroad with fellow Americans, proposes marriage and loses, meets old friends and outrages new ones. No matter what he is doing, Mr. Carteret never fails to amuse-even when tweaking the noses of those around him as he tells the story of how Mr. Caswell received his Medal of Honor.

In the United States, a strong work ethic has long been upheld as a necessity, and tributes to motivation abound -- from the motivational posters that line the walls of the workplace to the self-help gurus who draw in millions of viewers online. Americans are repeatedly told they can achieve financial success and personal well-being by adopting a motivated attitude toward work. But where did this obsession come from? And whose interests does it serve?Work Better, Live Better traces the rise of motivational rhetoric in the workplace across the expanse of two world wars, the Great Depression, and the Cold War. Beginning in the early twentieth century, managers recognized that force and coercion -- the traditional tools of workplace discipline -- inflamed industrial tensions, so they sought more subtle means of enlisting workers' cooperation. David Gray demonstrates how this "motivational project" became a highly orchestrated affair as managers and their allies deployed films, posters, and other media, and drew on the ideas of industrial psychologists and advertising specialists to advance their quests for power at the expense of worker and union interests.

For nursing, health sciences and upper level undergraduate sociology and social work courses. Health Sociology: an Australian perspective is a fully Australian text with broad coverage of current issues in health sociology. The text provides students with sociological perspectives on health, employing diverse and exciting areas of sociological analysis. The approach to health and illness in this book differs from biomedical models of understanding illness. Discussion Questions and Case Studies provide students with issues and scenarios that will build their knowledge and understanding of Health Sociology through discussion and real life issues.

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A practical manual on dealing with physical diseases that commonly affect psychiatric patients. As a psychiatrist, you may be the only medically qualified person caring for your patient. So what do you do when your patient with bipolar disorder also has poorly controlled asthma? Someone taking antipsychotic medication complains of chest pain - what action do you need to take? Your elderly patient with dementia shows signs of respiratory distress following a fall - do you manage this yourself, or arrange a transfer to the emergency department? People with a mental illness or intellectual disability are especially vulnerable to physical illness but may not have easy access to a primary care doctor. All psychiatrists must be able to deal with medical emergencies and minor injuries, interpret basic medical investigations and recognise where and when to get help from a general practitioner or another specialist. Essentials of Physical Health in Psychiatry addresses this need.

As a psychiatrist, you may be the only medically qualified person available to manage the physical healthcare of a patient in a mental health setting. Do you know how to: • Recognise sepsis? • Diagnose headache disorders? • Manage Type 1 Diabetes? Written by leading experts in medicine, surgery, pharmacy, physiotherapy, primary care, disease prevention and the law, this book contains a wealth of information specifically for psychiatrists about physical healthcare. With full-colour illustrations, there is information about the management of acute illness, infectious diseases, cardiac, respiratory and neurological emergencies, and long-term conditions e.g., endocrine, renal and gastrointestinal disorders. Whether you are an experienced psychiatrist or a trainee or GP, you will find practical guidance about making the 'first response', delivery of routine physical healthcare and referral to colleagues. This book is essential reading to help update your knowledge, help you to make the right decisions, and avoid traps for the unwary.

This book uses empirical research to examine fluctuations and periodicities in housing markets in the United Kingdom. Finally, the author presents varied case studies, analysing price diffusion across first-time and repeat buyer groups, regions and housing vintages, as well as related macro variables.