Goran Roos – författare

With technology evolving at the current rate, it can be nearly impossible to

keep up and maintain a competitive edge. Hence, the management of intangible

resources like competence, relationships, brands, processes and systems

is of vital importance to create and sustain competitive advantage in business.

Intellectual Capital as a Management Tool: Essentials for Leaders and

Managers covers a review of the development of the intellectual capital field

and discusses the key domains of study where the intellectual capital view

of the firm has made major contributions. The book introduces an updated

version of the Intellectual Capital Navigator as an operational tool to help

managers maximise value generation from an organisations portfolio of

diverse resources. This tool is the only tool that enables organisations to use

the resource based view of the firm in an operational way. The book also

discusses future developments of the Intellectual Capital Navigator, increasing

its precision around the financial aspects of the organisation.

The book has broad application across all types of organisations and in all

operating environments and is vital reading for managers who want to understand

and exploit the importance of managing intellectual capital.

With technology evolving at the current rate, it can be nearly impossible to

keep up and maintain a competitive edge. Hence, the management of intangible

resources like competence, relationships, brands, processes and systems

is of vital importance to create and sustain competitive advantage in business.

Intellectual Capital as a Management Tool: Essentials for Leaders and

Managers covers a review of the development of the intellectual capital field

and discusses the key domains of study where the intellectual capital view

of the firm has made major contributions. The book introduces an updated

version of the Intellectual Capital Navigator as an operational tool to help

managers maximise value generation from an organisations portfolio of

diverse resources. This tool is the only tool that enables organisations to use

the resource based view of the firm in an operational way. The book also

discusses future developments of the Intellectual Capital Navigator, increasing

its precision around the financial aspects of the organisation.

The book has broad application across all types of organisations and in all

operating environments and is vital reading for managers who want to understand

and exploit the importance of managing intellectual capital.

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making.

Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided.

Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Includes endorsements from professionals in the field of service innovation.