Helene Blumer – författare

By drawing up a model of the internal communication system of Bangladeshi ready-made garment factories, Helene Blumer identifies the existence and intensity of its communication flows. She furthermore discloses a connection from this communication system to labor unrest. The absence of a functioning formal channel within the factory, the lack of effective labor representation and the rare physical presence of the factory owners confirm the existence of a communication barrier. As symptom of a flawed communication system, this barrier confirms a connection to labor unrest and the management’s unawareness of its emergence, which would thwart any modes to predict and prevent work disruptions.

By drawing up a model of the internal communication system of Bangladeshi ready-made garment factories, Helene Blumer identifies the existence and intensity of its communication flows. She furthermore discloses a connection from this communication system to labor unrest. The absence of a functioning formal channel within the factory, the lack of effective labor representation and the rare physical presence of the factory owners confirm the existence of a communication barrier. As symptom of a flawed communication system, this barrier confirms a connection to labor unrest and the management’s unawareness of its emergence, which would thwart any modes to predict and prevent work disruptions.

Das Buch beschreibt, welche Bedeutung After Sales Services im chinesischen Markt haben. Es erläutert, wie Schweizer Maschinenbauunternehmen ihre Serviceleistungen in China anbieten. Die Service-Geschäftsmodelle der Unternehmen werden in kurzen Fallstudien portraitiert und kritisch evaluiert. Als Ergebnis resultieren Empfehlungen, die Unternehmen bei der Gestaltung ihrer After Sales Services in China unterstützen sollen.