Joe Zhu - Böcker

DEA (Data Envelopment Analysis) if a subfield of economics that compares the best ideal producer of a given good or service with one or more actual producers. "If the virtual [ideal] producer is better than the original producer by either making more output with the same input or making the same output with less input then the original producer is inefficient. Some of the subtleties of DEA are introduced in the various ways that producers A and B can be scaled up or down and combined." (From the Portland State University website).

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).

DEA is computational at its core and this book will be one of several books that we will look to publish on the computational aspects of DEA. This book by Zhu and Cook will deal with the micro aspects of handling and modeling data issues in modeling DEA problems. DEA's use has grown with its capability of dealing with complex "service industry" and the "public service domain" types of problems that require modeling both qualitative and quantitative data. This will be a handbook treatment dealing with specific data problems including the following: (1) imprecise data, (2) inaccurate data, (3) missing data, (4) qualitative data, (5) outliers, (6) undesirable outputs, (7) quality data, (8) statistical analysis, (9) software and other data aspects of modeling complex DEA problems. In addition, the book will demonstrate how to visualize DEA results when the data is more than 3-dimensional, and how to identify efficiency units quickly and accurately.

Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance.

DEA is computational at its core and this book will be one of several books that we will look to publish on the computational aspects of DEA. This book by Zhu and Cook will deal with the micro aspects of handling and modeling data issues in modeling DEA problems. DEA's use has grown with its capability of dealing with complex "service industry" and the "public service domain" types of problems that require modeling both qualitative and quantitative data. This will be a handbook treatment dealing with specific data problems including the following: (1) imprecise data, (2) inaccurate data, (3) missing data, (4) qualitative data, (5) outliers, (6) undesirable outputs, (7) quality data, (8) statistical analysis, (9) software and other data aspects of modeling complex DEA problems. In addition, the book will demonstrate how to visualize DEA results when the data is more than 3-dimensional, and how to identify efficiency units quickly and accurately.

This handbook covers DEA topics that are extensively used and solidly based. The purpose of the handbook is to (1) describe and elucidate the state of the field and (2), where appropriate, extend the frontier of DEA research. It defines the state-of-the-art of DEA methodology and its uses. This handbook is intended to represent a milestone in the progression of DEA. Written by experts, who are generally major contributors to the topics to be covered, it includes a comprehensive review and discussion of basic DEA models, which, in the present issue extensions to the basic DEA methods, and a collection of DEA applications in the areas of banking, engineering, health care, and services. The handbook's chapters are organized into two categories: (i) basic DEA models, concepts, and their extensions, and (ii) DEA applications. First edition contributors have returned to update their work.The second edition includes updated versions of selected first edition chapters. New chapters have been added on: different approaches with no need for a priori choices of weights (called “multipliers) that reflect meaningful trade-offs, construction of static and dynamic DEA technologies, slacks-based model and its extensions, DEA models for DMUs that have internal structures network DEA that can be used for measuring supply chain operations, Selection of DEA applications in the service sector with a focus on building a conceptual framework, research design and interpreting results.

This handbook covers DEA topics that are extensively used and solidly based. The purpose of the handbook is to (1) describe and elucidate the state of the field and (2), where appropriate, extend the frontier of DEA research. It defines the state-of-the-art of DEA methodology and its uses. This handbook is intended to represent a milestone in the progression of DEA. Written by experts, who are generally major contributors to the topics to be covered, it includes a comprehensive review and discussion of basic DEA models, which, in the present issue extensions to the basic DEA methods, and a collection of DEA applications in the areas of banking, engineering, health care, and services. The handbook's chapters are organized into two categories: (i) basic DEA models, concepts, and their extensions, and (ii) DEA applications. First edition contributors have returned to update their work.The second edition includes updated versions of selected first edition chapters. New chapters have been added on: different approaches with no need for a priori choices of weights (called “multipliers) that reflect meaningful trade-offs, construction of static and dynamic DEA technologies, slacks-based model and its extensions, DEA models for DMUs that have internal structures network DEA that can be used for measuring supply chain operations, Selection of DEA applications in the service sector with a focus on building a conceptual framework, research design and interpreting results.

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).

This handbook represents a milestone in the progression of Data Envelopment Analysis (DEA). Written by experts who are often major contributors to DEA theory, it includes a collection of chapters that represent the current state-of-the-art in DEA research. Topics include distance functions and their value duals, cross-efficiency measures in DEA, integer DEA, weight restrictions and production trade-offs, facet analysis in DEA, scale elasticity, benchmarking and context-dependent DEA, fuzzy DEA, non-homogenous units, partial input-output relations, super efficiency, treatment of undesirable measures, translation invariance, stochastic nonparametric envelopment of data, and global frontier index.Focusing only on new models/approaches of DEA, the book includes contributions from Juan Aparicio, Mette Asmild, Yao Chen, Wade D. Cook, Juan Du, Rolf Färe, Julie Harrison, Raha Imanirad, Andrew Johnson, Chiang Kao, Abolfazl Keshvari, Timo Kuosmanen, Sungmook Lim, Wenbin Liu, Dimitri Margaritis, Reza Kazemi Matin, Ole B. Olesen, Jesus T. Pastor, Niels Chr. Petersen, Victor V. Podinovski, Paul Rouse, Antti Saastamoinen, Biresh K. Sahoo, Kaoru Tone, and Zhongbao Zhou.

This handbook compiles state-of-the-art empirical studies and applications using Data Envelopment Analysis (DEA). It includes a collection of 18 chapters written by DEA experts. Chapter 1 examines the performance of CEOs of U.S. banks and thrifts. Chapter 2 describes the network operational structure of transportation organizations and the relative network data envelopment analysis model. Chapter 3 demonstrates how to use different types of DEA models to compute total-factor energy efficiency scores with an application to energy efficiency. In chapter 4, the authors explore the impact of incorporating customers' willingness to pay for service quality in benchmarking models on cost efficiency of distribution networks, and chapter 5 provides a brief review of previous applications of DEA to the professional baseball industry, followed by two detailed applications to Major League Baseball.Chapter 6 examines efficiency and productivity of U.S. property-liability (P-L) insurers using DEA, while chapter 7 presents a two-stage network DEA model that decomposes the overall efficiency of a decision-making unit into two components. Chapter 8 presents a review of the literature of DEA models for the perfoemance assessment of mutual funds, and chapter 9 discusses the management strategies formulation of the international tourist hotel industry in Taiwan. Chapter 10 presents a novel use of the two-stage network DEA to evaluate sustainable product design performances. In chapter 11 authors highlight limitations of some DEA environmental efficiency models, and chapter 12 reviews applications of DEA in secondary and tertiary education.Chapter 13 measures the relative performance of New York State school districts in the 2011-2012 academic year. Chapter 14 provides an introductory prelude to chapters 15 and 16, which both provide detailed applications of DEA in marketing. Chapter 17 then shows how to decompose a new total factor productivity index that satisfies alleconomically-relevant axioms from index theory with an application to U.S. agriculture. Finally, chapter 18 presents a unique study that conducts a DEA research front analysis, applying a network clustering method to group the DEA literature over the period 2000 to 2014.

This handbook focuses on Data Envelopment Analysis (DEA) applications in operations analytics which are fundamental tools and techniques for improving operation functions and attaining long-term competitiveness. In fact, the handbook demonstrates that DEA can be viewed as Data Envelopment Analytics.Chapters include a review of cross-efficiency evaluation; a case study on measuring the environmental performance of OECS countries; how to select a set of performance metrics in DEA with an application to American banks; a relational network model to take the operations of individual periods into account in measuring efficiencies; how the efficient frontier methods DEA and stochastic frontier analysis (SFA) can be used synergistically; and how to integrate DEA and multidimensional scaling.In other chapters, authors construct a dynamic three-stage network DEA model; a bootstrapping based methodology to evaluate returns to scale and convexity assumptions in DEA; hybridizing DEA and cooperative games; using DEA to represent the production technology and directional distance functions to measure band performance; an input-specific Luenberger energy and environmental productivity indicator; and the issue of reference set by differentiating between the uniquely found reference set and the unary and maximal types of the reference set.Finally, additional chapters evaluate and compare the technological advancement observed in different hybrid electric vehicles (HEV) market segments over the past 15 years; radial measurement of efficiency for the production process possessing multi-components under different production technologies; issues around the use of accounting information in DEA; how to use DEA environmental assessment to establish corporate sustainability; a summary of research efforts on DEA environmental assessment applied to energy in the last 30 years; and an overview of DEA and how it can be utilized alone and with other techniques to investigate corporate environmental sustainability questions.

This handbook represents a milestone in the progression of Data Envelopment Analysis (DEA). Written by experts who are often major contributors to DEA theory, it includes a collection of chapters that represent the current state-of-the-art in DEA research. Topics include distance functions and their value duals, cross-efficiency measures in DEA, integer DEA, weight restrictions and production trade-offs, facet analysis in DEA, scale elasticity, benchmarking and context-dependent DEA, fuzzy DEA, non-homogenous units, partial input-output relations, super efficiency, treatment of undesirable measures, translation invariance, stochastic nonparametric envelopment of data, and global frontier index.Focusing only on new models/approaches of DEA, the book includes contributions from Juan Aparicio, Mette Asmild, Yao Chen, Wade D. Cook, Juan Du, Rolf Färe, Julie Harrison, Raha Imanirad, Andrew Johnson, Chiang Kao, Abolfazl Keshvari, Timo Kuosmanen, Sungmook Lim, Wenbin Liu, Dimitri Margaritis, Reza Kazemi Matin, Ole B. Olesen, Jesus T. Pastor, Niels Chr. Petersen, Victor V. Podinovski, Paul Rouse, Antti Saastamoinen, Biresh K. Sahoo, Kaoru Tone, and Zhongbao Zhou.

This handbook serves as a complement to the Handbook on Data Envelopment Analysis (eds, W.W. Cooper, L.M. Seiford and J, Zhu, 2011, Springer) in an effort to extend the frontier of DEA research. It provides a comprehensive source for the state-of-the art DEA modeling on internal structures and network DEA. Chapter 1 provides a survey on two-stage network performance decomposition and modeling techniques. Chapter 2 discusses the pitfalls in network DEA modeling. Chapter 3 discusses efficiency decompositions in network DEA under three types of structures, namely series, parallel and dynamic. Chapter 4 studies the determination of the network DEA frontier. In chapter 5 additive efficiency decomposition in network DEA is discussed. An approach in scale efficiency measurement in two-stage networks is presented in chapter 6. Chapter 7 further discusses the scale efficiency decomposition in two stage networks. Chapter 8 offers a bargaining game approach to modeling two-stage networks. Chapter 9 studies shared resources and efficiency decomposition in two-stage networks. Chapter 10 introduces an approach to computing the technical efficiency scores for a dynamic production network and its sub-processes. Chapter 11 presents a slacks-based network DEA. Chapter 12 discusses a DEA modeling technique for a two-stage network process where the inputs of the second stage include both the outputs from the first stage and additional inputs to the second stage. Chapter 13 presents an efficiency measurement methodology for multi-stage production systems. Chapter 14 discusses network DEA models, both static and dynamic. The discussion also explores various useful objective functions that can be applied to the models to find the optimal allocation of resources for processes within the black box, that are normally invisible to DEA. Chapter 15 provides a comprehensive review of various type network DEA modeling techniques. Chapter 16 presents shared resources models forderiving aggregate measures of bank-branch performance, with accompanying component measures that make up that aggregate value. Chapter 17 examines a set of manufacturing plants operating under a single umbrella, with the objective being to use the component or function measures to decide what might be considered as each plant’s core business. Chapter 18 considers problem settings where there may be clusters or groups of DMUs that form a hierarchy. The specific case of a set off electric power plants is examined in this context. Chapter 19 models bad outputs in two-stage network DEA. Chapter 20 presents an application of network DEA to performance measurement of Major League Baseball (MLB) teams. Chapter 21 presents an application of a two-stage network DEA model for examining the performance of 30 U.S. airline companies. Chapter 22 then presents two distinct network efficiency models that are applied to engineering systems.

This handbook serves as a complement to the Handbook on Data Envelopment Analysis (eds, W.W. Cooper, L.M. Seiford and J, Zhu, 2011, Springer) in an effort to extend the frontier of DEA research. It provides a comprehensive source for the state-of-the art DEA modeling on internal structures and network DEA. Chapter 1 provides a survey on two-stage network performance decomposition and modeling techniques. Chapter 2 discusses the pitfalls in network DEA modeling. Chapter 3 discusses efficiency decompositions in network DEA under three types of structures, namely series, parallel and dynamic. Chapter 4 studies the determination of the network DEA frontier. In chapter 5 additive efficiency decomposition in network DEA is discussed. An approach in scale efficiency measurement in two-stage networks is presented in chapter 6. Chapter 7 further discusses the scale efficiency decomposition in two stage networks. Chapter 8 offers a bargaining game approach to modeling two-stage networks. Chapter 9 studies shared resources and efficiency decomposition in two-stage networks. Chapter 10 introduces an approach to computing the technical efficiency scores for a dynamic production network and its sub-processes. Chapter 11 presents a slacks-based network DEA. Chapter 12 discusses a DEA modeling technique for a two-stage network process where the inputs of the second stage include both the outputs from the first stage and additional inputs to the second stage. Chapter 13 presents an efficiency measurement methodology for multi-stage production systems. Chapter 14 discusses network DEA models, both static and dynamic. The discussion also explores various useful objective functions that can be applied to the models to find the optimal allocation of resources for processes within the black box, that are normally invisible to DEA. Chapter 15 provides a comprehensive review of various type network DEA modeling techniques. Chapter 16 presents shared resources models forderiving aggregate measures of bank-branch performance, with accompanying component measures that make up that aggregate value. Chapter 17 examines a set of manufacturing plants operating under a single umbrella, with the objective being to use the component or function measures to decide what might be considered as each plant’s core business. Chapter 18 considers problem settings where there may be clusters or groups of DMUs that form a hierarchy. The specific case of a set off electric power plants is examined in this context. Chapter 19 models bad outputs in two-stage network DEA. Chapter 20 presents an application of network DEA to performance measurement of Major League Baseball (MLB) teams. Chapter 21 presents an application of a two-stage network DEA model for examining the performance of 30 U.S. airline companies. Chapter 22 then presents two distinct network efficiency models that are applied to engineering systems.

Modeling Performance Measurement: Applications and Implementation Issues in DEA presents unified results from several authors’ recent DEA research. These new DEA methodology and techniques are developed in application-driven scenarios that go beyond the identification of the best-practice frontier and seek solutions to aid managerial decisions. These new DEA developments are well-grounded in real world applications. Both DEA researchers and practitioners will find this book helpful. Theory is provided for DEA researchers for further development and possible extensions. However, it should also be mentioned that each theory is presented in practical terms with numerical examples, simple real management cases and verbal descriptions. These concrete examples will be of value to researchers, students, and practitioners.

This handbook compiles state-of-the-art empirical studies and applications using Data Envelopment Analysis (DEA). It includes a collection of 18 chapters written by DEA experts. Chapter 1 examines the performance of CEOs of U.S. banks and thrifts. Chapter 2 describes the network operational structure of transportation organizations and the relative network data envelopment analysis model. Chapter 3 demonstrates how to use different types of DEA models to compute total-factor energy efficiency scores with an application to energy efficiency. In chapter 4, the authors explore the impact of incorporating customers' willingness to pay for service quality in benchmarking models on cost efficiency of distribution networks, and chapter 5 provides a brief review of previous applications of DEA to the professional baseball industry, followed by two detailed applications to Major League Baseball.Chapter 6 examines efficiency and productivity of U.S. property-liability (P-L) insurers using DEA, while chapter 7 presents a two-stage network DEA model that decomposes the overall efficiency of a decision-making unit into two components. Chapter 8 presents a review of the literature of DEA models for the perfoemance assessment of mutual funds, and chapter 9 discusses the management strategies formulation of the international tourist hotel industry in Taiwan. Chapter 10 presents a novel use of the two-stage network DEA to evaluate sustainable product design performances. In chapter 11 authors highlight limitations of some DEA environmental efficiency models, and chapter 12 reviews applications of DEA in secondary and tertiary education.Chapter 13 measures the relative performance of New York State school districts in the 2011-2012 academic year. Chapter 14 provides an introductory prelude to chapters 15 and 16, which both provide detailed applications of DEA in marketing. Chapter 17 then shows how to decompose a new total factor productivity index that satisfies alleconomically-relevant axioms from index theory with an application to U.S. agriculture. Finally, chapter 18 presents a unique study that conducts a DEA research front analysis, applying a network clustering method to group the DEA literature over the period 2000 to 2014.

This handbook focuses on Data Envelopment Analysis (DEA) applications in operations analytics which are fundamental tools and techniques for improving operation functions and attaining long-term competitiveness.

This book surveys the state-of-the-art in efficiency and productivity analysis, examining advances in the analytical foundations and empirical applications. The analytical techniques developed in this book for efficiency provide alternative ways of defining optimum outcome sets, typically as a (technical) production frontier or as an (economic) cost, revenue or profit frontier, and alternative ways of measuring efficiency relative to an appropriate frontier. Simultaneously, the analytical techniques developed for efficiency analysis extend directly to productivity analysis, thereby providing alternative methods for estimating productivity levels, and productivity change through time or productivity variation across producers.This book includes chapters using data envelopment analysis (DEA) or stochastic frontier analysis (SFA) as quantitative techniques capable of measuring efficiency and productivity. Across the book’s 15 chapters, it broadly extends into popular application areas including agriculture, banking and finance, and municipal performance, and relatively new application areas including corporate social responsibility, the value of intangible assets, land consolidation, and the measurement of economic well-being. The chapters also cover topics such as permutation tests for production frontier shifts, new indices of total factor productivity, and also randomized controlled trials and production frontiers.

This book surveys the state-of-the-art in efficiency and productivity analysis, examining advances in the analytical foundations and empirical applications. The analytical techniques developed in this book for efficiency provide alternative ways of defining optimum outcome sets, typically as a (technical) production frontier or as an (economic) cost, revenue or profit frontier, and alternative ways of measuring efficiency relative to an appropriate frontier. Simultaneously, the analytical techniques developed for efficiency analysis extend directly to productivity analysis, thereby providing alternative methods for estimating productivity levels, and productivity change through time or productivity variation across producers.This book includes chapters using data envelopment analysis (DEA) or stochastic frontier analysis (SFA) as quantitative techniques capable of measuring efficiency and productivity. Across the book’s 15 chapters, it broadly extends into popular application areas including agriculture, banking and finance, and municipal performance, and relatively new application areas including corporate social responsibility, the value of intangible assets, land consolidation, and the measurement of economic well-being. The chapters also cover topics such as permutation tests for production frontier shifts, new indices of total factor productivity, and also randomized controlled trials and production frontiers.

This book includes a spectrum of concepts, such as performance, productivity, operations research, econometrics, and data science, for the practically and theoretically important areas of ‘productivity analysis/data envelopment analysis’ and ‘data science/big data’. Data science is defined as the collection of scientific methods, processes, and systems dedicated to extracting knowledge or insights from data and it develops on concepts from various domains, containing mathematics and statistical methods, operations research, machine learning, computer programming, pattern recognition, and data visualisation, among others.Examples of data science techniques include linear and logistic regressions, decision trees, Naïve Bayesian classifier, principal component analysis, neural networks, predictive modelling, deep learning, text analysis, survival analysis, and so on, all of which allow using the data to make more intelligent decisions. On the other hand, it is without a doubtthat nowadays the amount of data is exponentially increasing, and analysing large data sets has become a key basis of competition and innovation, underpinning new waves of productivity growth. This book aims to bring a fresh look onto the various ways that data science techniques could unleash value and drive productivity from these mountains of data.Researchers working in productivity analysis/data envelopment analysis will benefit from learning about the tools available in data science/big data that can be used in their current research analyses and endeavours. The data scientists, on the other hand, will also get benefit from learning about the plethora of applications available in productivity analysis/data envelopment analysis.

This book includes a spectrum of concepts, such as performance, productivity, operations research, econometrics, and data science, for the practically and theoretically important areas of ‘productivity analysis/data envelopment analysis’ and ‘data science/big data’. Data science is defined as the collection of scientific methods, processes, and systems dedicated to extracting knowledge or insights from data and it develops on concepts from various domains, containing mathematics and statistical methods, operations research, machine learning, computer programming, pattern recognition, and data visualisation, among others.Examples of data science techniques include linear and logistic regressions, decision trees, Naïve Bayesian classifier, principal component analysis, neural networks, predictive modelling, deep learning, text analysis, survival analysis, and so on, all of which allow using the data to make more intelligent decisions. On the other hand, it is without a doubtthat nowadays the amount of data is exponentially increasing, and analysing large data sets has become a key basis of competition and innovation, underpinning new waves of productivity growth. This book aims to bring a fresh look onto the various ways that data science techniques could unleash value and drive productivity from these mountains of data.Researchers working in productivity analysis/data envelopment analysis will benefit from learning about the tools available in data science/big data that can be used in their current research analyses and endeavours. The data scientists, on the other hand, will also get benefit from learning about the plethora of applications available in productivity analysis/data envelopment analysis.

This book explores the novel uses and potentials of Data Envelopment Analysis (DEA) under big data. Considering the vast literature on DEA, one could say that DEA has been and continues to be, a widely used technique both in performance and productivity measurement, having covered a plethora of challenges and debates within the modelling framework.

This book explores the novel uses and potentials of Data Envelopment Analysis (DEA) under big data. Considering the vast literature on DEA, one could say that DEA has been and continues to be, a widely used technique both in performance and productivity measurement, having covered a plethora of challenges and debates within the modelling framework.

The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking. This book is based upon the author’s years of research and teaching experiences.It is difficult to evaluate an organization’s performance when multiple performance metrics are present. The difficulties are further enhanced when the relationships among the performance metrics are complex and involve unknown tradeoffs. This book introduces Data Envelopment Analysis (DEA) as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective.Conventional and new DEA approaches are presented and discussed using Excel spreadsheets — one of the most effective ways to analyze and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets.DEA models and approaches are presented to deal with performance evaluation problems in a variety of contexts. For example, a context-dependent DEA measures the relative attractiveness of similar operations/processes/products. Sensitivity analysis techniques can be easily applied, and used to identify critical performance measures. Two-stage network efficiency models can be utilized to study performance of supply chain. DEA benchmarking models extend DEA’s ability in performance evaluation. Various cross efficiency approaches are presented to provide peer evaluation scores.This book also provides an easy-to-use DEA software — DEAFrontier. This DEAFrontier is an Add-In for Microsoft® Excel and provides a custom menu of DEA approaches. This version of DEAFrontier is for use with Excel 97-2013 under Windows and can solve up to 50 DMUs, subject tothe capacity of Excel Solver. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational performance issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, public services and many other industries.