Mathias Kirchmer – författare

Praise for Value-Driven Business Process Management

“The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . .”—Paul O’Flaherty, Finance Director, Eskom

“Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success. . . .”—Richard Maltsbarger, SVP of Strategy & BPM, Lowe’s Companies, Inc.

“If your CEO has delivered a set of strategic imperatives, you are ready for Value-Driven BPM. This book provides the vision of how to win in the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strategy. . . .”—Kathleen Donahue, Senior Director of Business Process Management, Pfizer Inc.

“Business Process Management (BPM) has to be implemented as a management discipline and linked to the strategic imperatives of an organization in order to achieve the best business impact. Franz and Kirchmer show how this can be achieved. . . . I recommend the book to top executives, BPM practitioners, as well as the academic world.”—Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader and Entrepreneur

“Value-Driven Business Process Management is a game-changing book. . . .”—Larry M. Starr, Ph.D., Executive Director and Academic Chair, Organizational Dynamics Graduate Studies, University of Pennsylvania

“Franz and Kirchmer provide a strong foundation for readers in every phase of their BPM life cycle.”—Alan Trefler, Founder and CEO, Pegasystems Inc.

“Value-driven BPM, as defined by Franz and Kirchmer, is an insightful way to use the available methods and tools to get real business impact through process management. It is a fresh approach to quickly move from strategy into execution.”—Dr. Wolfram Jost, CTO, Software AG

About the Book:

Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets—and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process.

A team of BPM experts from the global management consulting company Accenture provides some of the key ingredients you need to achieve the highest levels of differentiation and performance. Franz and Kirchmer explain how to launch value-driven BPM in synchronicity with existing BPM efforts, and they reveal common roadblocks along with clear steps for overcoming them. With Value-Driven Business Process Management, you have in your hands a full-suite guide to:

Achieving immediate business benefi ts while building lasting BPM capabilitiesPutting the right team and infrastructure in place to build an organization designed for an outcome and value-based BPM capabilityAssessing and prioritizing process improvements in alignment with the overall business strategy to meet the most vital needs and deliver the most value

The authors include several end-to-end case studies from a range of industries. These deliver valuable insight into successfully linking processes to value.

If your goal is to empower every employee at every level to express his or her virtuosity in a way that is aligned with strategy, this book is for you. If you seek to create innovative products and services that meet changing customer requirements, this book is for you. If you want your people and technological capabilities to execute the new paradigm with excellence, and thus realize unprecedented value, this book is for you.

If you want to seize the competitive edge now—and maintain it for years to come—Value-Driven Business Process Management is for you.

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk.

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk.

Today's business environment is constantly changing: New customer requirements or products, an evolving competition, new IT solutions like EAI or web services, outsourcing opportunities or changing legal requirements are just a few reasons for this change. Therefore enterprises have to ensure an efficient and effective change management in order to stay competitive and survive on the long term. This is a precondition to achieve and maintain business process excellence. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. It shows using case studies from organizations like American Meter, the US Navy, or Amway how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.

Das Umfeld von Unternehmen ist heute ständigen Veränderungen unterworfen: neue Kundenanforderungen, neue Produkte, zunehmender Wettbewerb, neue IT-Lösungen wie EAI oder Webservices, Outsourcing oder auch veränderte rechtliche Rahmenbedingungen sind nur einige der Faktoren. Unternehmen benötigen daher ein effizientes Change Management, um auf Dauer wettbewerbsfähig zu bleiben und ihre Geschäftsprozesse fortlaufend zu optimieren.Im Buch wird das Management von Prozessveränderungen verstanden als Schaffung von Möglichkeiten, durch Information, Kommunikation und Weiterbildung zu Veränderungen und Verbesserungen der Geschäftsprozesse zu gelangen. Anhand von Fallstudien aus Organisationen wie American Meter, der US-Navy oder Amway wird gezeigt, wie Change Management mit Hilfe eines Anwendungssystems wie ARIS House of Business Process Excellence oder eines Softwareprogramms wie dem ARIS-Toolset praktisch umgesetzt wird.

Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. It is not sufficient to apply best business practices but new practices have to be developed and executed. These requirements are met by new business process automation technologies, based on concepts like web services, EAI, workflow, enterprise service architectures, and automation engines. Business process automation becomes a key enabler for business process excellence. This book explains major trends in business process automation and shows how new technologies and solutions are applied in practice. It outlines how process automation becomes an element of an overall process lifecycle management approach, structured on the basis of the ARIS House of business excellence and implemented through software tools like the ARIS toolset.

Companies must confront an increasingly competitive environment with lean, flexible and market oriented structures. Therefore companies organize themselves according to their business processes. These processes are more and more often designed, implemented and managed based on standard software, mostly ERP or SCM packages. This is the first book delivering a complete description of a business driven implementation of standard software packages, accelerated by the use of reference models and other information models. The use of those models ensures best quality results and speeds up the software implementation. The book discusses how companies can optimize business processes and realize strategic goals with the implementation of software like SAP R/3, Oracle, Baan or Peoplesoft. It also includes the post implementation activities. The book cites numerous case studies and outlines each step of a process oriented implementation, including the goals, procedures and necessary methods and tools.

Today's business environment is constantly changing: New customer require­ ments or products, an evolving competition, new IT solutions like EAl or web services, outsourcing opportunities, mergers & acquisitions or changing legal re­ quirements are just a few reasons for this change. Intra and inter-enterprise proc­ esses of enterprises have to change accordingly. Therefore organizations have to ensure an efficient and effective business process change management in order to stay competitive and survive on the long term. This is a precondition to achieve and maintain business process excellence. However, the execution of successful change management has been extremely dif­ ficult. Many initiatives failed because of an unclear scooping and a missing defi­ nition of deliverables. Only the comprehensive design of the business processes to be improved creates a basis for a focused management of change. Change man­ agement can then be handled as a process by itself. It becomes measurable and can be controlled. It is an integral part of business process lifecycle management. Key-enabler is the ARIS Toolset which supports all activities of the process and change management: Business strategies, the resulting process specifications and execution as well as the process controlling are executed by using ARIS tools - in the phase of change as well as during the daily operation.

Enterprises have to adapt their business processes quickly and efficiently to new business environments to ensure business success and long term survival. Business process automation becomes a key enabler for business process excellence.

The resulting next generation enterprise is ready for long term success. The book discusses how business process management delivers real value in private and public sector organizations around the world.

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence.

Das Umfeld von Unternehmen ist heute ständigen Veränderungen unterworfen: neue Kundenanforderungen, neue Produkte, zunehmender Wettbewerb, neue IT-Lösungen wie EAI oder Webservices, Outsourcing oder auch veränderte rechtliche Rahmenbedingungen sind nur einige der Faktoren. Unternehmen benötigen daher ein effizientes Change Management, um auf Dauer wettbewerbsfähig zu bleiben und ihre Geschäftsprozesse fortlaufend zu optimieren.Im Buch wird das Management von Prozessveränderungen verstanden als Schaffung von Möglichkeiten, durch Information, Kommunikation und Weiterbildung zu Veränderungen und Verbesserungen der Geschäftsprozesse zu gelangen. Anhand von Fallstudien aus Organisationen wie American Meter, der US-Navy oder Amway wird gezeigt, wie Change Management mit Hilfe eines Anwendungssystems wie ARIS House of Business Process Excellence oder eines Softwareprogramms wie dem ARIS-Toolset praktisch umgesetzt wird.