Mike Wallace – författare

To European explorers, it was Eden, a paradise of waist-high grasses, towering stands of walnut, maple, chestnut, and oak, and forests that teemed with bears, wolves, racoons, beavers, otters, and foxes. Today it is the city of Broadway and Wall Street, the Empire State Building and the Statue of Liberty, and the home of millions of people, who have come from every corner of the nation and the globe.In "Gotham", Edwin G. Burrows and Mike Wallace have produced a monumental work of history,on ethat ranges from the Indian tribes that settled in and around the island of Manna-hata, to the consolidation of the five boroughs into Greater New York in 1898. Readers will relive the tumultuous early years of New Amsterdam under the Dutch West India Company, Peter Stuyvesant's despotic regime, Indian wars, slave resistance and revolt, the Revolutionary War and the defeat of Washington's army on Brooklyn Heoghts, the destructive seven years of British occupation, New York as the nation's first capital, the duel between Aaron Burr and Alexander Hamilton, the Erie Canal and the coming of the railroads, the growth of the city as a port and financial centre, the infamous draft riots of the Civil War, the great flood of immigrants, the rise of mass entertainment such as vaudeville and Coney Island, the building of the Brooklyn Bridge and the birth of the skyscraper. Here too is a cast of thousands - the rebel Jacob Leisler and the reformer Joanna Bethune; Clement Moore, who saved Greenwich village from the city's grid street plan; Herman Melville, who painted disillusioned portraits of city life; and Walt Whitman, who hapily celebrated that same life. We meet Boss Tweed and his nemesis, cartoonist Thomas Nast; Emma Goldman and Nellie Bly; Jacob Riis and Horace Greely; police commissioner Theodore Roosevelt; Colonel Waring and his "white angels"(who revolutionised the sanitation department); millionaires John Jacob Astor, Cornelius Vanderbilt, August Belmont and William Randolph Hearst; and hundreds more who left their mark on this great city.The events and people who crowd these pages guarantee that this is no mere local history. It is in fact a portrait of the heart and soul of America, and a book that will mesmerise everyone interested in the peaks and valleys of American life as found in the greatest city on earth.

In this utterly immersive volume, Mike Wallace captures the swings of prosperity and downturn, from the 1898 skyscraper-driven boom to the Bankers' Panic of 1907, the labor upheaval, and violent repression during and after the First World War. Here is New York on a whole new scale, moving from national to global prominence -- an urban dynamo driven by restless ambition, boundless energy, immigrant dreams, and Wall Street greed. Within the first two decades of the twentieth century, a newly consolidated New York grew exponentially. The city exploded into the air, with skyscrapers jostling for prominence, and dove deep into the bedrock where massive underground networks of subways, water pipes, and electrical conduits sprawled beneath the city to serve a surging population of New Yorkers from all walks of life. New York was transformed in these two decades as the world's second-largest city and now its financial capital, thriving and sustained by the city's seemingly unlimited potential. Wallace's new book matches its predecessor in pure page-turning appeal and takes America's greatest city to new heights.

The culminating volume in the acclaimed Gotham series, Gotham at War delivers an unforgettable portrait of America's greatest city during history's most catastrophic conflict.Gotham at War unveils the history of New York and the Second World War, from isolationism and factionalism to crucible of the American effort and the Allied Cause in a total and global war.Kaleidoscopic and immersive, Gotham at War captures the full spectrum of New York and the war from every possible aspect-social, political, economic, and military. Even before the war had started street battles between New York's homegrown fascists and the workers' movement-allied with immigrants from all over the world and their children in the barrios of Gotham-played prelude. Set in the generation after race "scientists" based in the elite warrens of the Upper East Side championed and then imposed national immigration restriction, Gotham at War sees New Yorkers struggle to shake off the city's eugenic past. Between 1933 and 1945, the city wrestled with itself, starting from the rise of Hitler through isolationism and growing interventionism; through Pearl Harbor and a full-throated war effort, when millions of American soldiers and sailors and billions of tons of materiel passed through New York's waterfronts to the warfronts. Along the way Mike Wallace's saga traces the transformation of New York, embracing garment workers and skyscrapers; the subway and Wall Street; gangsters and idealists; pols and reformers; nightclubs and boardrooms; Nazi infiltrators and FBI gumshoes; magazines and movies; shuls and cathedrals; every neighborhood, every industry, and all the peoples of the city swept up in a world that had caught fire. Here is a portrait of a city and a war like no other. Gotham at War traces the transformation of New York from Depression-wracked mother of exiles to a front in the Second World War, and ultimately to the seat of the United Nations and a very contested "capital of the world."

Developing Public Service Leaders examines why and how governments and representative bodies in public service organizations have mounted major interventions over the last two decades to develop senior staff as leaders. A critical explanation is developed of the foundational contribution made by national leadership development interventions in the 2000s to the emergence, proliferation, and normalization of leadership development provision. Through carrying out qualitative research in England, the authors investigate the national leadership development interventions for school education, healthcare, and higher education. Whilst also looking at the contemporary legacy of these interventions within a global scale, examining the growing international movement and comparing interventions across the world. The book looks at new ways to approach leadership development, adopting a novel perspective on leadership as a metaphorical concept and coining the concept of 'leaderism', and exploring how although senior staff may be widely acculturated as leaders, they may not necessarily be committed to acting as government change agents. Leadership development makes a diffuse contribution towards the ongoing neoliberalization of public services.Developing Public Service Leaders is a comprehensive and essential read for a researcher or policymaker striving for an in-depth understanding of the field and its ramifications.

There is clear evidence that the quality of children's learning in school is very dependant on the style of the teacher's approach and the learning environment he or she creates. This, in turn, is a reflection of teachers own beliefs, anxieties and enthusiasms about learning, often gained through their own educational experiences.This edited volume provides a new framework for exploring teachers' views on a whole range of professional issues, for instance the nature of teaching and learning, the needs of students, and their own abilities as learners. Within this is presented a variety of case studies which illustrate how teachers' views impact upon students' learning.The book builds on the well established assumption that teachers are themselves also learners and that the learning processes involved in professional development are in many ways the same as those involved in a classroom context.It shows how the conclusions drawn from this study can be used in a practical way to assist teachers' professional development throughout their career.All teacher trainers and mentors who take seriously their role of helping children to be resourceful, resilient and reflective learners will find that this book helps them to achieve this aim.

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

`In Learning to Read Critically in Educational Leadership and Management, Mike Wallace and Louise Poulson provide students with an eminently usable text. Although the theoretical underpinnings and conceptualizations of leadership issues invariably differ, this book provides a lucid guide to plumbing their ambiguities' - Educational Review

`This is a book that should be regarded as essential reading for those students following courses in education and social policy, particularly as masters level '- International Journal of Educational Management

`I bought this book just a few days ago and I was surprised to realise the simple and yet scientific way it is written! I have started my postgraduate studies in Educational Management and this book will definitely make things easier! I would like to cordially thank Professor Wallace and Mrs Louise Poulson for this book which will help the majority of the students who enter the "labyrinth" of postgraduate research and surely need a kind of instruction manual to start! ' - Amazon Review

`One of the most useful books that I have come across for my students' - Professor Les Bell, Director of Doctorate of Education, University of Leicester

`Very impressed with the first chapter. Have recommended it to our research department for use with our graduate students. Thorough and practical' - Philip Hallinger, Executive Director of the College of Management, Mahidol University, Thailand

This unique book combines the teaching quality of a text with exemplary reports of small-scale and larger research studies, as well as a literature review by leading academics.

Part One shows how to develop as a critical reader and self-critical writer of literature; and how to apply these insights in planning a written assignment, dissertation or thesis. The book provides a framework for the critical analysis of any text, and shows how to incorporate this in a literature review.

Part Two presents accounts of leading-edge research, offering insights into key issues in the field of educational leadership, management and administration. The reader is invited to practice literature review skills by applying the critical analysis questions to any research report. Readers can use the models of good research practice presented here in their own design of an investigation for a dissertation or thesis.

Part Three shows how a high quality literature review may be constructed and addresses a key issue in the field.

Contributors include:

· Sharon Kruse

. Karen Seashore Louis

· Kenneth Leithwood

· Phillip Hallinger and Ronald Heck

· Derek Glover and Rosalind Levacic

· Ray Bolam

This book will be useful to postgraduate students on research-based masters and doctorate courses in educational leadership, management and administration. It is relevant for students doing research training in the social sciences and humanities. It is can also be used as a teaching resource by supervisors of masters and doctorate level students.

This series, edited by Mike Wallace, supports research-based teaching on masters and taught doctorate courses in the humanities and social sciences fields of enquiry. Each book is a 'three in one' text designed to assist advanced course tutors and dissertation supervisors with key research-based teaching tasks and aims to:

•develop students' critical understanding of research literature

•increase students' appreciation of what can be achieved in small-scale investigations similar to those which they undertake for their dissertation

•present students with major findings, generalisations and concepts connected to their particular field.

`In Learning to Read Critically in Educational Leadership and Management, Mike Wallace and Louise Poulson provide students with an eminently usable text. Although the theoretical underpinnings and conceptualizations of leadership issues invariably differ, this book provides a lucid guide to plumbing their ambiguities' - Educational Review

`This is a book that should be regarded as essential reading for those students following courses in education and social policy, particularly as masters level '- International Journal of Educational Management

`I bought this book just a few days ago and I was surprised to realise the simple and yet scientific way it is written! I have started my postgraduate studies in Educational Management and this book will definitely make things easier! I would like to cordially thank Professor Wallace and Mrs Louise Poulson for this book which will help the majority of the students who enter the "labyrinth" of postgraduate research and surely need a kind of instruction manual to start! ' - Amazon Review

`One of the most useful books that I have come across for my students' - Professor Les Bell, Director of Doctorate of Education, University of Leicester

`Very impressed with the first chapter. Have recommended it to our research department for use with our graduate students. Thorough and practical' - Philip Hallinger, Executive Director of the College of Management, Mahidol University, Thailand

This unique book combines the teaching quality of a text with exemplary reports of small-scale and larger research studies, as well as a literature review by leading academics.

Part One shows how to develop as a critical reader and self-critical writer of literature; and how to apply these insights in planning a written assignment, dissertation or thesis. The book provides a framework for the critical analysis of any text, and shows how to incorporate this in a literature review.

Part Two presents accounts of leading-edge research, offering insights into key issues in the field of educational leadership, management and administration. The reader is invited to practice literature review skills by applying the critical analysis questions to any research report. Readers can use the models of good research practice presented here in their own design of an investigation for a dissertation or thesis.

Part Three shows how a high quality literature review may be constructed and addresses a key issue in the field.

Contributors include:

· Sharon Kruse

. Karen Seashore Louis

· Kenneth Leithwood

· Phillip Hallinger and Ronald Heck

· Derek Glover and Rosalind Levacic

· Ray Bolam

This book will be useful to postgraduate students on research-based masters and doctorate courses in educational leadership, management and administration. It is relevant for students doing research training in the social sciences and humanities. It is can also be used as a teaching resource by supervisors of masters and doctorate level students.

This series, edited by Mike Wallace, supports research-based teaching on masters and taught doctorate courses in the humanities and social sciences fields of enquiry. Each book is a 'three in one' text designed to assist advanced course tutors and dissertation supervisors with key research-based teaching tasks and aims to:

•develop students' critical understanding of research literature

•increase students' appreciation of what can be achieved in small-scale investigations similar to those which they undertake for their dissertation

•present students with major findings, generalisations and concepts connected to their particular field.

`Learning to Read Critically in Teaching and Learning offers a contribution to the debates on curriculum and pedagogy. The title itself is especially noteworthy since it indicates quite clearly that the reader is being encouraged both to learn and to develop their critical faculties on the topic of teaching and learning. This is a clever multi-layering of meaning that reflects the aims of the book extremely well' - School Leadership & Management

This book combines a teaching text with exemplary reports of research and a literature review by international scholars. Part One offers ideas on: how to become a critical reader and self-critical writer of literature; how to apply these insights in planning a written assignment, dissertation or thesis.

The student is provided with a framework for the critical analysis of any text and shown how to incorporate it in a literature review.

Part Two presents accounts of leading-edge research from well-known contributors, offering insights into key issues in the field of teaching and learning. These accounts reflect diverse theoretical approaches, national contexts, topics, research designs, methods of data collection and analysis, and styles of reporting. The student is invited to practice literature review skills by applying the critical analysis questions to any research report.

Part Three is a critical literature review of a substantive issue in teaching and learning. It shows how a high-quality literature review may be constructed and addresses key issues in the field.

This book is essential for students on research-based masters and doctorate courses in teaching and learning; and for students undertaking research training in the humanities and social sciences.

This series, edited by Mike Wallace, supports research-based teaching on masters and taught doctorate courses in the humanities and social sciences fields of enquiry. Each book is a 'three in one' text designed to assist advanced course tutors and dissertation supervisors with key research-based teaching tasks and aims to:

•develop students' critical understanding of research literature

•increase students' appreciation of what can be achieved in small-scale investigations similar to those which they undertake for their dissertation

•present students with major findings, generalisations and concepts connected to their particular field.

Hoyle and Wallace illustrate with penetrating insight the perverse outcome of tightening management and leadership so much that it leads to three different forms, each with the same five characteristics, of what they call "managerialism": excessive micromanagement of schools in a sometimes futile and self-defeating quest for success' - Tim Brighouse, Times Educational Supplement

`This book is an excellent read about management and leadership in schools. Overall, I felt that this book makes a positive contribution to the debate about the impact of managerialism within public services. I liked the elements that made up the ironic orientation (scepticism, pragmatism and contingency), recognising them in my own experiences in Higher Education, and I liked the way in which the concept of irony was linked to some key concerns as well as positive practices. This is a book that I would thoroughly recommend to anyone interested in leadership and management in schools, but given its broader application, I would also recommend the book to anyone interested in leadership and management in the public sector' - ESCalate

Read the full review as posted on the ESCalate website, the Education Subject Centre for the Higher Education Academy

'Eric Hoyle and Mike Wallace are two of the best known writers on educational leadership and management. They have made very significant contributions to organisational theory and its application to education for four decades. This book's focus on ambiguity and irony provides a welcome and timely contrast to the rational assumptions and managerialism which underpin government policy and much academic writing in this field' - Professor Tony Bush, International Educational Leadership Centre, University of Lincoln

'They have brought to centre-stage ideas and concepts which have largely been peripheral in the field, and in doing so have made us look with new lenses at what we need to say about professional work and identity. It has therefore performed a valuable and much needed service, and will provide a major reference point in debates about the future of the education profession' - Mike Bottery, Educational Management, Administration & Leadership

'This in an important book. I wish I had written it, indeed I wish I had the skill, the knowledge and the wit to write it' - Mark Brundrett, Educational Management, Administration & Leadership

Why do efforts to improve the quality of education via organizational leadership and management make matters worse in some respects as well as better? In what ways are education professionals responding to such efforts? The authors of this highly original book develop an ironic perspective for analysing the ambiguities and unintended consequences of well-intentioned actions in organizational life, and how these are exacerbated by change.

Focusing on school leadership and management, Hoyle and Wallace suggest that major reforms have had limited success because the changes introduced have diverted school staff from their core task of promoting student learning, resulting in dissatisfaction, frustration and stress. They argue that a more temperate approach to leadership and management supported by wise policy-making can create structures that take the strain and reduce stress, encourage autonomy while accepting associated risks, and sponsor moderate experimentation and innovation emerging from communities of professional practice.

Educational Leadership and Organizational Irony is essential reading for all concerned with improving education: advanced course students, leaders and managers, trainers, administrators, policy-makers and academics. It also offers insights for the study of public service and business organizations.

There is clear evidence that the quality of children's learning in school is very dependant on the style of the teacher's approach and the learning environment he or she creates. This, in turn, is a reflection of teachers own beliefs, anxieties and enthusiasms about learning, often gained through their own educational experiences. This edited volume provides a new framework for exploring teachers' views on a whole range of professional issues, for instance the nature of teaching and learning, the needs of students, and their own abilities as learners. Within this is presented a variety of case studies which illustrate how teachers' views impact upon students' learning. The book builds on the well established assumption that teachers are themselves also learners and that the learning processes involved in professional development are in many ways the same as those involved in a classroom context.It shows how the conclusions drawn from this study can be used in a practical way to assist teachers' professional development throughout their career. All teacher trainers and mentors who take seriously their role of helping children to be resourceful, resilient and reflective learners will find that this book helps them to achieve this aim.

This book explores the management of change to improve public service effectiveness. It breaks new ground in addressing why public service change is becoming increasingly complex to manage, how people cope with this new complexity, what implications arise for improving policy and practice, and which avenues for further research and theory-building look particularly promising. The contributors are all leading researchers from the USA, Canada and the UK. Together they provide a synthesis of state-of-the-art thinking on the complex change process in Anglo-American contexts, policy-making for public service reform that generates managerial complexity, and practice in service organizations to improve provision. Special reference is made to education and health: the largest and most complex of the public services. The analysis has wider relevance for other public services and national contexts. Managing Change in the Public Services is essential reading for all concerned with public service improvement - leaders and managers in service organizations, administrators, trainers, advisers and consultants who support the management of change, policy-makers and public servants, and advanced course students and academics. The book also offers general insights for the theory and practice of managing organizational and systemic change.

Step into academic success with Critical Reading and Writing for Postgraduates, your trusted companion for reviewing and writing convincingly about the research literature. This detailed guide takes you through the essentials: deciding what to read, developing techniques for evaluating the claims in texts, building strong arguments through structured literature reviews and dissertations, and writing convincingly for your readers and assessors. With practical tools, advice on using AI, and worked examples, this book provides everything you need for approaching academic work with a critical eye and a clear voice.You will learn:• Strategies for critically reading and analysing academic texts.• Step-by-step methods for developing convincing written arguments.• Strategies for planning, structuring, and writing your literature reviews and dissertation.• Ways of responding effectively to your supervisor’s feedback.Supplemented by online self-study materials, this book is ideal for postgraduates in the social sciences and beyond, keen to develop their skills and academic confidence.Student Success is a series of essential guides for students of all levels. From how to think critically and write great essays to boosting your employability and managing your wellbeing, the Student Success series helps you study smarter and get the best from your time at university.

Step into academic success with Critical Reading and Writing for Postgraduates, your trusted companion for reviewing and writing convincingly about the research literature. This detailed guide takes you through the essentials: deciding what to read, developing techniques for evaluating the claims in texts, building strong arguments through structured literature reviews and dissertations, and writing convincingly for your readers and assessors. With practical tools, advice on using AI, and worked examples, this book provides everything you need for approaching academic work with a critical eye and a clear voice.You will learn:• Strategies for critically reading and analysing academic texts.• Step-by-step methods for developing convincing written arguments.• Strategies for planning, structuring, and writing your literature reviews and dissertation.• Ways of responding effectively to your supervisor’s feedback.Supplemented by online self-study materials, this book is ideal for postgraduates in the social sciences and beyond, keen to develop their skills and academic confidence.Student Success is a series of essential guides for students of all levels. From how to think critically and write great essays to boosting your employability and managing your wellbeing, the Student Success series helps you study smarter and get the best from your time at university.

Reading critically, and writing using critical techniques, are crucial skills you need to apply to your academic work.  If you need to engage with published (or unpublished) literature such as essays, dissertations or theses, research papers or oral presentations, this proven guide helps you develop a reflective and advanced critical approach to your research and writing.

New to this edition:

Two new chapters on basic and advanced writing skills More advice on self-bias and perception Updates and additional examples throughout Updated online resources providing additional support.

A Companion Website provides additional resources to help you apply the critical techniques you learn.  From templates and checklists, access to SAGE journal articles and additional case studies, these free resources will make sure you successfully master advanced critical skills.

Reading critically, and writing using critical techniques, are crucial skills you need to apply to your academic work.  If you need to engage with published (or unpublished) literature such as essays, dissertations or theses, research papers or oral presentations, this proven guide helps you develop a reflective and advanced critical approach to your research and writing.

New to this edition:

Two new chapters on basic and advanced writing skills More advice on self-bias and perception Updates and additional examples throughout Updated online resources providing additional support.

A Companion Website provides additional resources to help you apply the critical techniques you learn.  From templates and checklists, access to SAGE journal articles and additional case studies, these free resources will make sure you successfully master advanced critical skills.

The world is an uncertain place, which is why the future and the unknown absolutely fascinate us. Veteran television journalist Mike Wallace asked the question "What will life be like 50 years from now?" to sixty of the world's greatest minds. Their responses offer a fascinating glimpse into the cultural, scientific, political, and spiritual moods of the times. Edited and with an introduction by Mike Wallace, this book provides an imaginative and thought-provoking look into our collective soul and the critical issues that underlie our hopes, prayers, fears, and dreams for life in the 21st century.Contributors include former presidents, leading scientists, noted writers and artists, respected religious leaders, and current political figures, including:Vint Cerf, Vice President of Google; known as a "Father of the Internet"Francis S. Collins, M.D., Ph.D., a geneticist who led the Human Genome ProjectDr. Wanda Jones, Director of the Office on Women's Health at the U.S. Department of Health and Human ServicesRay Kurzweil, an inventor whose developments include the first print-to-speech reading machine for the blind and the first text-to-speech synthesizerGeneral James E. Cartwright, Commander of United States Strategic CommandKim Dae-jung, the former President of the Republic of KoreaRonald Noble, Secretary General of InterpolNorman Borlaug, Nobel Peace Prize winner; called "the father of the Green Revolution"Carol Bellamy, former Executive Director UNICEF, first former volunteer to serve as director of Peace Corp, and current president and CEO of World LearningGerardus 't Hooft, Professor of Theoretical Physics at Utrecht University in the Netherlands; Nobel Prize in PhysicsCraig Newmark, Internet pioneer and founder of craigslist

* Focuses on key areas highlighted by industry leaders as lacking in today’s spa managers/directors * Provides practical spa management guidance, in an ‘easy to read’ style, covering the most important areas essential in operating any spa facility successfully * Based on hands-on experience of fitness, spa, beauty and medical rehabilitation centre operations, in addition to the opinions of over 40 spa experts * Covers not just beauty and wellness spa operations, but also medical rehabilitation (hot spring/Balneotherapy) spas The Spa Manager’s Essential Guide contains all the basic day to day information on how to run a wellness, beauty or thermal spa operation successfully. It focuses on those areas that industry leaders have identified as critical and missing in today’s spa leaders, combined with advice from over 40 spa experts. It takes the reader through essential spa management tools and systems, giving recommendations on how spa managers should present and manage themselves and their teams to operate a spa facility of any size successfully. All of the most important aspects of spa management are delivered in a concise, understandable format – this guide provides: * Practical management information on how to manage day to day spa operations * Personal skills and knowledge required for building a successful spa team * Essential information on the most common range of health spa and wellbeing products and services and how they connect and interrelate with each other There are no other text books on the market that contain as much spa product knowledge and operational management advice based on such a wide range of experience in just one book. This is an essential core text for all students on spa management education programmes or related modules, as well as for existing and aspiring spa managers.

* Focuses on key areas highlighted by industry leaders as lacking in today’s spa managers/directors * Provides practical spa management guidance, in an ‘easy to read’ style, covering the most important areas essential in operating any spa facility successfully * Based on hands-on experience of fitness, spa, beauty and medical rehabilitation centre operations, in addition to the opinions of over 40 spa experts * Covers not just beauty and wellness spa operations, but also medical rehabilitation (hot spring/Balneotherapy) spas The Spa Manager’s Essential Guide contains all the basic day to day information on how to run a wellness, beauty or thermal spa operation successfully. It focuses on those areas that industry leaders have identified as critical and missing in today’s spa leaders, combined with advice from over 40 spa experts. It takes the reader through essential spa management tools and systems, giving recommendations on how spa managers should present and manage themselves and their teams to operate a spa facility of any size successfully. All of the most important aspects of spa management are delivered in a concise, understandable format – this guide provides: * Practical management information on how to manage day to day spa operations * Personal skills and knowledge required for building a successful spa team * Essential information on the most common range of health spa and wellbeing products and services and how they connect and interrelate with each other There are no other text books on the market that contain as much spa product knowledge and operational management advice based on such a wide range of experience in just one book. This is an essential core text for all students on spa management education programmes or related modules, as well as for existing and aspiring spa managers.