Nigel Hill – författare
Visar alla böcker från författaren Nigel Hill. Handla med fri frakt och snabb leverans.
13 produkter
How to Measure Customer Satisfaction
Häftad, 2003
716 kr
Lägg i varukorg
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing …
Handbook of Customer Satisfaction and Loyalty Measurement
Inbunden, 2006
2771 kr
Lägg i varukorg
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the …
Customer Satisfaction Measurement for ISO 9000: 2000
Av Bill Self, Greg Roche m. fl.
Häftad, 2001
1206 kr
Lägg i varukorg
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.Customer Satisfaction …
Handbook of Customer Satisfaction and Loyalty Measurement
Häftad, 2024
595 kr
Lägg i varukorg
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the …
Customer Satisfaction Measurement for ISO 9000: 2000
Av Greg Roche, Bill Self m. fl.
E-bok, 2007
1134 kr
Lägg i varukorg
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer …
Customer Satisfaction Measurement for ISO 9000: 2000
Av Greg Roche, Bill Self m. fl.
E-bok, 2007
1159 kr
Lägg i varukorg
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer …
How to Measure Customer Satisfaction
Inbunden, 2017
3173 kr
Lägg i varukorg
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing …
Customer Satisfaction Measurement for ISO 9000: 2000
Av Bill Self, Greg Roche m. fl.
Inbunden, 2017
3173 kr
Lägg i varukorg
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer …
Handbook of Customer Satisfaction and Loyalty Measurement
E-bok, 2017
624 kr
Lägg i varukorg
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the …
Handbook of Customer Satisfaction and Loyalty Measurement
E-bok, 2017
624 kr
Lägg i varukorg
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the …
How to Measure Customer Satisfaction
E-bok, 2017
838 kr
Lägg i varukorg
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing …
How to Measure Customer Satisfaction
E-bok, 2017
838 kr
Lägg i varukorg
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing …
Mastery of Customer Service in Careers
Av J. Mark Munoz, Nigel Hill m. fl.
Häftad, 2025
369 kr
Lägg i varukorg
The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.The three men–a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global …
