Peter Stokes – författare
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Organizational Management is ideal for readers who need to understand modern organizations. This book enables students to understand the key issues of organizational behaviour and how to take a critical approach when planning, leading and engaging a workforce and its resources. The book provides fresh perspectives on known models and critical theories on leadership, teams, performance management, employee engagement and change. The authors also offer the reader innovative approaches to leading-edge issues such as trust, internet use, generational trends, the use of the arts in organizations and leadership from a systemic perspective. Organizational Management draws on examples from the authors'' international work across a range of business and industrial sectors, both public and private, and is supplemented by activities, revision questions, recommend reading and online resources to deepen learning. Rapid technological advances, constantly changing global environments and new kinds of workforce cultures mean that organizations are constantly being challenged. This book equips the reader with the ability to navigate this turbulent environment through both established and novel forms of organizational management.Online supporting resources for this book include summaries, diagrams and case study scenarios to help readers easily understand theories and contextualize experiences in the workplace
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How''s Everything?
Have you ever wondered why, as a waiter or waitress, you always askthe question "How''s everything?" after serving meals to your customers?
The "How''s everything?" question is asked virtually every time anentree is served. So much so that diners tend to ignore it as a seriousenquiry. 95% of the times you ask the question it''s immediately closedby your diner who responds with "Fine" a mean-nothing, one-syllableword and you walk away.
This scenario is a crucial lost opportunity forincreasing your tip every single time you ask the question. By saying"How''s everything?" to your diners, you are sabotaging all your previousgood efforts to obtain a generous tip from your very first meeting withthem.
Why not use this occasion to enhance your chances of a satisfyinggratuity, not reduce them?
Follow the strategies, outlined in this book and you will increaseyour tips dramatically, at no cost to you. It will take only a littleextra thought. Accept my challenge to eliminate the "How''s everything?"question from your work style and you will immediately realize anincrease in income, not to mention an increase in job fulfillment. Nowthat''s a deal!
As for your diners? Don''t worry. They will quite happily increaseyour gratuities provided, of course, they receive the type ofsuperlative customer service that will make their dining experience muchmore enjoyable.