Susanne Dahlman – författare

Den första svenska boken med ett helhetsgrepp om den interna kommunikationen ur ett strategiskt perspektiv. Här utmanas gamla föreställningar och läsaren inspireras till nya insikter och arbetsmetoder för att hantera de utmaningar som organisationer möter idag.

I moderna organisationer har alla chefer och medarbetare en viktig kommunikativ funktion i mötet med olika intressenter, men kommunikatörer eller HR-specialister har ansvar för att utveckla, planera och iscensätta kommunikationen. Den här boken bjuder på många aktuella exempel på personer som arbetar med intern kommunikation på ett nytt sätt.

Sagt om boken"En viktig bok som pricksäkert ringar in och ger vägledning i många av de utmaningar som dagens kommunikatörer står inför. Jag vill särskilt lyfta fram den stora, och ofta missade, potentialen i att arbeta strategiskt med de egna medarbetarna som organisationens främsta ambassadörer både internt och externt." Linda Vikström Nielsen, Communication Manager, IKEA Range & Supply

"Väl fungerande intern kommunikation är en av de viktigaste strategiska förutsättningarna för ett gott och lyckat ledarskap och för en framgångsrik organisation med delaktiga och engagerade medarbetare. Äntligen en bok som så tydligt belyser detta och som så skarpt ger oss massor med råd för att lyckas." Anders Mellberg, kommunikationsdirektör Malmö stad

"Idag inser de flesta ledare och kommunikatörer vikten av genomtänkt och anpassad intern kommunikation. Det bygger själva kärnan i starka organisationer. Den här boken ger tillgång till ett brett smörgåsbord med forskning, fakta och exempel – allt samlat på ett ställe. Det är bara att välja det som passar situationen." Hanna Brogren, Generalsekreterare och vd på Sveriges Kommunikatörer

Om författarnaSusanne Dahlman är vd i konsultbolaget Dahlman Kommunikation AB och har lång erfarenhet av att utbilda, föreläsa och arbeta nära ledare och kommunikatörer i både privata och offentliga organisationer. Mats Heide är professor i strategisk kommunikation vid Institutionen för strategisk kommunikation, Campus Helsingborg, Lunds universitet.

What is internal communication? What role does it play in contemporary organizations? What are the consequences of malfunctioning internal communication?

There are many aspects of internal communication – work related, social, formal, informal, vertical, horizontal, between coworkers, between coworkers and managers, communication before and under organizational changes, internal crisis communications and so forth. We think of different forms of communication channels such as intranet, staff magazines, electronic billboards and internal television. This book interconnects these different parts and emphasizes the strategic value and importance of internal communication. We understand internal communication as an unused capital with a large potential for organizational success. Further, we understand internal communication as a basic prerequisite of organizations that is performed by all members of an organization – managers, coworkers and communication professionals. Traditionally, there has been too much emphasis on the work and function of communication professionals when internal communication is discussed, but most of the communication value is actually produced by managers and coworkers. However, communication professionals are the communication experts in organizations that strategically facilitate the organization.

This book is based on a cooperation between Susanne Dahlman, senior communication consultant, and Mats Heide, Professor in Strategic Communication at Lund University. Hence, this book has a unique approach that covers both practical and academic aspects of internal communication. This book is a response to the demand for a book that covers the strategic aspects of internal communication in practice, and as such is ideal reading for both practitioners and advanced students.

What is internal communication? What role does it play in contemporary organizations? What are the consequences of malfunctioning internal communication?

There are many aspects of internal communication – work related, social, formal, informal, vertical, horizontal, between coworkers, between coworkers and managers, communication before and under organizational changes, internal crisis communications and so forth. We think of different forms of communication channels such as intranet, staff magazines, electronic billboards and internal television. This book interconnects these different parts and emphasizes the strategic value and importance of internal communication. We understand internal communication as an unused capital with a large potential for organizational success. Further, we understand internal communication as a basic prerequisite of organizations that is performed by all members of an organization – managers, coworkers and communication professionals. Traditionally, there has been too much emphasis on the work and function of communication professionals when internal communication is discussed, but most of the communication value is actually produced by managers and coworkers. However, communication professionals are the communication experts in organizations that strategically facilitate the organization.

This book is based on a cooperation between Susanne Dahlman, senior communication consultant, and Mats Heide, Professor in Strategic Communication at Lund University. Hence, this book has a unique approach that covers both practical and academic aspects of internal communication. This book is a response to the demand for a book that covers the strategic aspects of internal communication in practice, and as such is ideal reading for both practitioners and advanced students.