Will Taylor - Böcker

Ava isn't ready to leave her home in Oz – especiallynot to become a witch. Then the worst thing that could possiblyhappen occurs – Ava's magic goes very wrong and she isbanished to a school for wicked witches. Perfect for fans of WICKED,WITCHLINGS and THE SCHOOL FOR GOOD AND EVIL!In Oz, most girls and boys with magical powers are sent from thenorth, south, east and west to renowned witch academies, wherethey are elevated and taught all the finer ways to be a responsiblewitch. But if you misbehave? Or are thought to harbour darkermagic? You're sent to the equivalent of witch reformschool – The School for Wicked Witches.ONLY! Once you get there, you find that the witchesrunning it are so powerful that they've managed to trick the restof the outside world. Yes, it looks to outside like they are tamingthe wickedness out of the witches ... but in truth, the schoolis run by wicked witches (who, incidentally, don't seethemselves as wicked at all ... although some of them really are.)Ava Heartstraw has never even considered being wicked.But when she goes to take her entrance test for a witch academy,she doesn't get the reaction she's expecting – and is thefirst kid in memory from the west to be sent to the School for WickedWitches. A gripping, fun adventure with themes of magic, mystery and acceptingyour true selfPerfect for fans of Wicked, Witchlingsand The School for Good and EvilFrom the brilliant, award-winning author of The Languageof Seabirds, Will Taylor

Perfect for fans of Wicked, Witchlingsand The Wizard of Oz, this magical series returns withmagical adventures, friendship feuds and a whole lot more.After making her escape from The School for Wicked Witches, Avahas realized that it might be the right place for her, after all.But her return isn't triumphant - if anything, she's more behindthan ever. When things start to go very wrong at the school, Avadiscovers she may be able to save the day ... but only if shepairs up with Tinabella, her friend-turned-enemy. What's a youngwitch to do? The second story in a gripping, fun adventure with themes ofmagic, mystery and accepting your true selfFrom the brilliant, award-winning author of The Languageof Seabirds, Will TaylorFans of Wicked and The School for Good and Evilwon't be able to put this down!

Perfect for fans of Wicked, Witchlingsand The Wizard of Oz, this magical series hits its stridewith this third book.Ava hasn't found Tinabella to be the easiest roommate toget along with. She's sneaky. She's popular. And she bends therules a lot when it comes to magic.Still, Ava never asked for Tinabella to be banished to a tower,trapped by a strange spell. And when the wickedest witch of themall attacks the School for Wicked Witches, trapping all the teacherswithin an enormous twister, Ava knows that it's better to haveTinabella by her side than to keep her locked away.Now the question is: with no teachers around, and even the oldeststudents in the school caught by the magic, what can Ava, Tinabellaand their friends do to prevent a truly wicked fate? The third story in a gripping, fun adventure with themes of magic,mystery and accepting your true selfFrom the brilliant, award-winning author of The Languageof Seabirds, Will TaylorFans of Wicked and The School for Good and Evilwon't be able to put this down!

We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that the firm provides, the results achieved, and whether they receive value for money. This applies to corporate, institutional, and private clients alike. For their business plans to be connected to reality, partners and law firm leaders must learn how they are perceived by their clients and adapt accordingly. They do this by listening to their clients. Historically this was through informal, fireside chats. In recent years, many firms have devised formal client listening programs and in recent years there has been an explosion of review sites and social media channels enabling clients to leave their unfiltered and public feedback, whether solicited or not. Forward-looking firms are adopting multi-channel approaches to taking feedback to maximize the intelligence they gather and to adapt to clients' own preferences. As ever, the most nimble and adaptable will reap the rewards.The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.