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FOREWORD BY PATRICK LENCIONI, BESTSELLING AUTHOR OF THE FIVE DYSFUNCTIONS OF A TEAM. Emotional Intelligence 2.0 is a book with a single purpose--increasing your EQ. Here's what people are saying about it: "Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way." --THE DALAI LAMA "A fast read with compelling anecdotes and good context in which to understand and improve." --NEWSWEEK "Gives abundant, practical findings and insights with emphasis on how to develop EQ." --STEPHEN R. COVEY "This book can drastically change the way you think about success...read it twice." --PATRICK LENCIONI In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction--it's no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things. Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential: 1) Self-Awareness 2) Self-Management 3) Social Awareness 4) Relationship Management

Emotions are messy. Life is full of friction. Here’s what to do about it.You’ve felt it — the meeting that goes sideways after one wrong word, the feedback that lands wrong no matter how carefully you planned it, the relationship that keeps getting stuck in the same loop. You’ve felt it inside yourself too: the moment you react before you mean to, the pressure that makes everything harder than it should be, the Sunday evening dread that has nothing to do with the actual work.That tension has a name. It’s friction — and most of us have never been taught what to do with it.In Friction, leadership researchers and organizational psychologists Maggie Sass and Ross Blankenshipmake the case that friction isn’t random, it isn’t weakness, and it isn’t just “bad communication.” It’s a predictable force that shows up in three distinct places — inside you, between people, and in the systems and structures around you — and it’s quietly shaping everything from your own performance to yourteam’s culture.Drawing on findings from their National Emotions Survey of U.S. working adults, Sass and Blankenship introducea practical framework for understanding how emotional tension actually works at work, and what you can do to reduce the costly kind while using productive friction to sharpen thinking, deepen trust, and improve outcomes.The heart of the book is 45 experiments, organized across all three types of friction, that you can put towork immediately. Strategies like “Breathe Before the Story,” “Set the Temperature with Your First Sentence,” “Listen for What’s at Stake,” and “Premium Strategy, Regular Fuel” give you concrete experiments to try in the moments when friction shows up and you need to respond on purpose rather than on instinct.Friction will help you:Spot the warning signs of escalating tension before it becomes aproblemHandle pressure without passing it on to your teamHave the hard conversations you’ve been avoiding Build the kind of trust that makes your team resilient, not justcompliantRecognize when the system itself is creating friction, and whatto do about itLead with more intention in conditions that feel faster and lessforgiving than they used toFriction is for anyone who has ever been caught off guard by their own reaction, or someone else’s. It’s for the newly promoted manager who’s discovering that the job is 80% emotional and no one ever told them. It’s for the seasoned leader who’s tired of advice that assumes they can be a robot or a saint. It’s for the HR partner, the executive coach, the L&D director, and the facilitator who can feel a room’s energy shift but need new language to help them navigate changing dynamics. And it’s for anyone who has ever thought: Where is the user’s manual for this mess?Most leadership books ask you to choose: work on yourself, fix your relationships, or change your culture. Friction shows you why all three are connected by emotion and gives you the tools to work on all of them at once, backed by a companion website and downloadable worksheets.The goal isn’t to eliminate friction. The goal is to lead through it, better.

Sharing discoveries from a groundbreaking study that separated the leadership skills that get results from those that are inconsequential or harmful, Leadership 2.0  introduces a new paradigm of leadership.In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us adapt and strike out ahead of the pack. Leadership 2.0  delivers a step-by-step program for increasing 22 core and adaptive leadership skills. Core leadership skills (those that get people into leadership positions) will increase your impact, and adaptive leadership skills (those that set great leaders apart) will make you into the leader you’ve always wanted to be.A passcode provides online access to the self-assessment edition of the bestselling 360° Refined™ leadership test. 360° Refined™ will show you where your leadership skills stand today and what you can do to begin maximizing them immediately. Your test results will:

Reveal your scores for all 22 core and adaptive leadership skills.Reveal the specific behaviors responsible for your scores.Pinpoint which of the book’s 100+ leadership strategies will increase your leadership skills the most.

As organizations shift to depend more on team-basedstructures, the pressure to develop high-performing teams is more critical thanever. In the modern work environment, teams are expected to embrace change,navigate complexity, and collaborate well under pressure ―all while deliveringexceptional results and forming productive relationships.While it is crucial to have talented, bright people within ateam, there is a dynamic that is even more essential to overall teameffectiveness. This dynamic is “Team Emotional Intelligence” (Team EQ). Whilemost people are familiar with emotional intelligence (EQ) when it comes toindividuals, the power of how EQ relates to the entire team has not beenwell-understood until now.Insights from the latest research on team emotionalintelligence and TalentSmartEQ’s research trends from working with over 200teams (with 2000+ team members) combine to bring EQ know-how to the team level.Team Emotional Intelligence 2.0 delivers practical strategies and showcases howan emotionally intelligent team is far more than the sum of its parts. Thisbook focuses on the four key skill areas of Team EQ:Team Emotion AwarenessTeam Emotion ManagementInternal Team RelationshipsExternal TeamRelationshipsIt delivers 53 strategies and a step-by-step process forincreasing team EQ skills so team leaders and anyone who’s a member of a teamcan achieve peak performance and reach their goals.Dr. Greaves, Evan Watkins, and their contributing team ofexperts begin with a life and death story of team failure that illustrates howemotions can drive team decisions and lead to disaster. They share a provenapproach to helping teams understand Team EQ skills, build these skills intostrengths, and use them to sustain positive momentum and achieve peakperformance. Strategies for remote and hybrid teams working virtually offertargeted approaches to bonding, communicating, tough conversations, anddecision making as modern workplaces transform.Like she did with the best-sellingEmotional Intelligence 2.0 (at 3 million copies sold and counting), Dr. Greavesand her team take complex concepts and translate them into easy-to-understandskills that can be used immediately and developed further over time. Asorganizations increasingly rely on getting work done through teams, theunderstanding and development of team EQ skills is more relevant and impactfulthan ever.

As organizations shift to depend more on team-basedstructures, the pressure to develop high-performing teams is more critical thanever. In the modern work environment, teams are expected to embrace change,navigate complexity, and collaborate well under pressure ―all while deliveringexceptional results and forming productive relationships.

While it is crucial to have talented, bright people within ateam, there is a dynamic that is even more essential to overall teameffectiveness. This dynamic is “Team Emotional Intelligence” (Team EQ). Whilemost people are familiar with emotional intelligence (EQ) when it comes toindividuals, the power of how EQ relates to the entire team has not beenwell-understood until now.

Insights from the latest research on team emotionalintelligence and TalentSmartEQ’s research trends from working with over 200teams (with 2000+ team members) combine to bring EQ know-how to the team level.Team Emotional Intelligence 2.0 delivers practical strategies and showcases howan emotionally intelligent team is far more than the sum of its parts. Thisbook focuses on the four key skill areas of Team EQ:

Team Emotion AwarenessTeam Emotion ManagementInternal Team RelationshipsExternal TeamRelationships

It delivers 53 strategies and a step-by-step process forincreasing team EQ skills so team leaders and anyone who’s a member of a teamcan achieve peak performance and reach their goals.

Dr. Greaves, Evan Watkins, and their contributing team ofexperts begin with a life and death story of team failure that illustrates howemotions can drive team decisions and lead to disaster. They share a provenapproach to helping teams understand Team EQ skills, build these skills intostrengths, and use them to sustain positive momentum and achieve peakperformance. Strategies for remote and hybrid teams working virtually offertargeted approaches to bonding, communicating, tough conversations, anddecision making as modern workplaces transform.

Like she did with the best-sellingEmotional Intelligence 2.0 (at 3 million copies sold and counting), Dr. Greavesand her team take complex concepts and translate them into easy-to-understandskills that can be used immediately and developed further over time. Asorganizations increasingly rely on getting work done through teams, theunderstanding and development of team EQ skills is more relevant and impactfulthan ever.

Change your habits, change your life. A powerful new way to increase your emotional intelligence.Emotional Intelligence Habits is a groundbreaking new book from Dr. Travis Bradberry, author of the bestselling Emotional Intelligence 2.0 that has sold millions of copies worldwide. In Emotional Intelligence Habits, Dr. Bradberry, the world’s foremost expert on EQ, offers an abundance of practical strategies that will teach you how to form good habits, break bad ones, and master the micro behaviors that will take your EQ to new heights. The book includes a passcode to the updated online edition of the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and which new habits from the book will help increase your EQ.By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success—personally and professionally. But knowing what EQ is and how to use it to improve your life are two very different things. Emotional Intelligence Habits offers a proven framework for increasing your EQ via tiny habits that can yield big results. Step-by-step, you’ll learn the key habits that will increase your core EQ skills:Self-AwarenessSelf-ManagementSocial AwarenessRelationship ManagementDr. Bradberry is known for his ability to turn complicated topics into simple behaviors that you can easily apply to your life and work. He draws on decades of experience and the latest research in psychology and neuroscience to create an easy-to-follow guide for increasing your EQ. He will teach you how to: overcome a lack of motivation and willpower to form powerful new habitsincrease your confidence, likeability, happiness, self-control and mental strengthform strong relationships by mastering conflict, communication, and neutralizing toxic peoplebeat stress, increase your productivity, and become a great leaderEmotional Intelligence Habits will radically alter how you see yourself and the world around you. Better yet, it will give you the tools you need to rewrite your daily habits and transform yourself as you work to achieve yourgoals.

Change your habits, change your life. A powerful new way to increase your emotional intelligence.

Emotional Intelligence Habits is a groundbreaking new book from Dr. Travis Bradberry, author of the bestselling Emotional Intelligence 2.0 that has sold millions of copies worldwide. In Emotional Intelligence Habits, Dr. Bradberry, the world’s foremost expert on EQ, offers an abundance of practical strategies that will teach you how to form good habits, break bad ones, and master the micro behaviors that will take your EQ to new heights. The book includes a passcode to the updated online edition of the world''s #1 EQ assessment, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and which new habits from the book will help increase your EQ.

By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success—personally and professionally. But knowing what EQ is and how to use it to improve your life are two very different things. Emotional Intelligence Habits offers a proven framework for increasing your EQ via tiny habits that can yield big results. Step-by-step, you’ll learn the key habits that will increase your core EQ skills:

Self-AwarenessSelf-ManagementSocial AwarenessRelationship Management

Dr. Bradberry is known for his ability to turn complicated topics into simple behaviors that you can easily apply to your life and work. He draws on decades of experience and the latest research in psychology and neuroscience to create an easy-to-follow guide for increasing your EQ. He will teach you how to:

overcome a lack of motivation and willpower to form powerful new habitsincrease your confidence, likeability, happiness, self-control and mental strengthform strong relationships by mastering conflict, communication, and neutralizing toxic peoplebeat stress, increase your productivity, and become a great leader

Emotional Intelligence Habits will radically alter how you see yourself and the world around you. Better yet, it will give you the tools you need to rewrite your daily habits and transform yourself as you work to achieve yourgoals.