Foundations for Organizational Science – serie & böcker

Del 9 - Foundations for Organizational Science

Attitudes In and Around Organizations

Inbunden, Engelska, 1998

3 178 kr

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How do the attitudes people bring with them to the workplaceùattitudinal baggageùaffect thoughts, feelings, and actions in organizations? How are the attitudes of those outside an organization (stockholders, customers, suppliers, government officials, and the public-at-large) affected by the organization? Attitudes In and Around Organizations provides a concise summary of what we know about attitudes and suggests what we might discover by adopting novel means, both conceptual and methodological, for studying attitudes in and around organizations. Arthur P. Brief provides an overview of the job satisfaction literature, including a redefinition of job satisfaction. In addition, he examines the various means by which attitudes have been measured, attitude formation and change, and the resistance of attitudes to change efforts. Groups whose attitudes are organizationally relevant (customers, for example) are examined in order to illustrate how organizations affect the attitudes of people beyond their boundaries and to determine how organizations can influence salient attitudes in their environments. The concluding chapter offers the reader a view of the future and suggests ideas for future research. Students, researchers, consultants, and organizational decision makers will find this a relevant, engaging, and thought-provoking resource.

Del 9 - Foundations for Organizational Science

Attitudes In and Around Organizations

AvArthur P. Brief

Häftad, Engelska, 1998

2 309 kr

Skickas inom 3-6 vardagar

How do the attitudes people bring with them to the workplaceùattitudinal baggageùaffect thoughts, feelings, and actions in organizations? How are the attitudes of those outside an organization (stockholders, customers, suppliers, government officials, and the public-at-large) affected by the organization? Attitudes In and Around Organizations provides a concise summary of what we know about attitudes and suggests what we might discover by adopting novel means, both conceptual and methodological, for studying attitudes in and around organizations. Arthur P. Brief provides an overview of the job satisfaction literature, including a redefinition of job satisfaction. In addition, he examines the various means by which attitudes have been measured, attitude formation and change, and the resistance of attitudes to change efforts. Groups whose attitudes are organizationally relevant (customers, for example) are examined in order to illustrate how organizations affect the attitudes of people beyond their boundaries and to determine how organizations can influence salient attitudes in their environments. The concluding chapter offers the reader a view of the future and suggests ideas for future research. Students, researchers, consultants, and organizational decision makers will find this a relevant, engaging, and thought-provoking resource.

Personality in Work Organizations

AvLawrence R. (Robert) James,Michelle D. Mazerolle

Häftad, Engelska, 2002

2 704 kr

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Why is there a resurgence of interest in personality in organizational research? Why have organizations turned to personality experts to assist in the early identification of employees who are likely to be motivated, conscientious, prosocial, and stable?

Organizations are finding an ever-more-pressing need to select people with high probabilities of adjusting to and succeeding in work situations. To understand how and why individuals frame the same set of environmental factors differently, this thorough review of personality theory and measurement in work settings isolates the specific vital impacts on behavior in industrial and organizational settings. Topics addressed include:

Job performance Leadership Team functioning Interdepartmental conflict Tardiness and attrition Mental and physical health Motivation Integrity

Personality at Work is an excellent resource for researchers, scholars, and advanced students.

Del 5 - Foundations for Organizational Science

Researchers Hooked on Teaching

Noted Scholars Discuss the Synergies of Teaching and Research

AvRae André,Peter J. Frost

Inbunden, Engelska, 1996

3 095 kr

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In this thought-provoking collection of personal essays, a diverse group of professors describe what they actually do in the classroom and in their personal lives to balance the tension between teaching and research. Some of the themes Researchers Hooked on Teaching discusses are teachers as models for each other and their students, individualism versus collectivism in the institution and the classroom; and finding one's voice. This insightful new book suggests that if scholars are to be teachers, then their ability to integrate teaching and research is basic to their well-being over the course of their career, and is probably a predictor of classroom effectiveness as well. Contributors include Karl Weick, Peter Vaill, Barbara Gutek, Howard Aldrich, and others known for their creativity and scholarship. Students and scholars in the field of organizational studies--and particularly students who aspire to academic careers--will find this a helpful resource. Other areas to which Researchers Hooked on Teaching will be applicable include gender studies, sociology, psychology, and courses in teacher training.

Del 5 - Foundations for Organizational Science

Researchers Hooked on Teaching

Noted Scholars Discuss the Synergies of Teaching and Research

AvRae André,Peter J. Frost

Häftad, Engelska, 1996

2 242 kr

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In this thought-provoking collection of personal essays, a diverse group of professors describe what they actually do in the classroom and in their personal lives to balance the tension between teaching and research. Some of the themes Researchers Hooked on Teaching discusses are teachers as models for each other and their students, individualism versus collectivism in the institution and the classroom; and finding one's voice. This insightful new book suggests that if scholars are to be teachers, then their ability to integrate teaching and research is basic to their well-being over the course of their career, and is probably a predictor of classroom effectiveness as well. Contributors include Karl Weick, Peter Vaill, Barbara Gutek, Howard Aldrich, and others known for their creativity and scholarship. Students and scholars in the field of organizational studies--and particularly students who aspire to academic careers--will find this a helpful resource. Other areas to which Researchers Hooked on Teaching will be applicable include gender studies, sociology, psychology, and courses in teacher training.

Building Strategy from the Middle

Reconceptualizing Strategy Process

AvSteven W. Floyd,Bill Wooldridge

Inbunden, Engelska, 2000

2 704 kr

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For much of its history, the academic literature in strategy has focused on the actions and decisions of top managers. The argument of Building Strategy From the Middle is that rapidly developing technologies and competitive dynamics heighten needs for enhanced organizational competencies, which puts a premium on new ideas generated at the operating level and creates a shift in the strategic responsibilities within organizations. Strategic leadership now occurs not only at the top, but at all levels of the organization. This ground-breaking new book reframes the perspective taken in most strategy research in two key ways: by describing organizational renewal from a middle-level perspective and by reconceptualizing the theoretical basis for strategy process research. Part I of the book (Foundations) reviews the existing literature on the strategy process, including recent literature on strategic change renewal. Part II (New Theoretical Horizons) builds the theoretical basis for a middle level perspective, focusing on knowledge development, social network analysis, and organizational trust. Part III (Middle Level Perspective) moves from synthesizing existing research toward the development of a model for conducting research from a middle-level perspective.

Building Strategy from the Middle

Reconceptualizing Strategy Process

AvSteven W. Floyd,Bill Wooldridge

Häftad, Engelska, 2000

1 743 kr

Skickas inom 3-6 vardagar

For much of its history, the academic literature in strategy has focused on the actions and decisions of top managers. The argument of Building Strategy From the Middle is that rapidly developing technologies and competitive dynamics heighten needs for enhanced organizational competencies, which puts a premium on new ideas generated at the operating level and creates a shift in the strategic responsibilities within organizations. Strategic leadership now occurs not only at the top, but at all levels of the organization. This ground-breaking new book reframes the perspective taken in most strategy research in two key ways: by describing organizational renewal from a middle-level perspective and by reconceptualizing the theoretical basis for strategy process research. Part I of the book (Foundations) reviews the existing literature on the strategy process, including recent literature on strategic change renewal. Part II (New Theoretical Horizons) builds the theoretical basis for a middle level perspective, focusing on knowledge development, social network analysis, and organizational trust. Part III (Middle Level Perspective) moves from synthesizing existing research toward the development of a model for conducting research from a middle-level perspective.

Del 8 - Foundations for Organizational Science

Recruiting Employees

Individual and Organizational Perspectives

AvAlison E. Barber

Inbunden, Engelska, 1998

3 178 kr

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Recruiting Employees describes what is currently known and what remains to be learned about the processes by which organizations recruit new members. In this volume, Alison E. Barber delineates three separate stages of recruitment generating applications, maintaining applicant status, and influencing job choice and discusses existing knowledge and important unanswered questions relevant to each of these stages. She also addresses the question of whether and how recruitment influences organizational outcomes. Traditional recruitment topics such as recruitment source effects and reactions to initial interviews are covered in detail. Alternative frameworks and different research, requiring different theoretical frameworks and different research methods, are also proposed. Researchers, scholars, and students interested in studying or contributing to the research literature on recruitment will find this a valuable resource.

Del 8 - Foundations for Organizational Science

Recruiting Employees

Individual and Organizational Perspectives

AvAlison E. Barber

Häftad, Engelska, 1998

2 309 kr

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Recruiting Employees describes what is currently known and what remains to be learned about the processes by which organizations recruit new members. In this volume, Alison E. Barber delineates three separate stages of recruitment generating applications, maintaining applicant status, and influencing job choice and discusses existing knowledge and important unanswered questions relevant to each of these stages. She also addresses the question of whether and how recruitment influences organizational outcomes. Traditional recruitment topics such as recruitment source effects and reactions to initial interviews are covered in detail. Alternative frameworks and different research, requiring different theoretical frameworks and different research methods, are also proposed. Researchers, scholars, and students interested in studying or contributing to the research literature on recruitment will find this a valuable resource.

Identity in Organizations

Building Theory Through Conversations

AvDavid A. Whetten,Paul Godfrey

Häftad, Engelska, 1998

2 704 kr

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How do people identify with organizations? What role does organizational identity play in organizational strategy? Identity in Organizations investigates the fundamental character of organizational identity and individual identification with an organization. Through the use of an unconventional, conversational format the reader is drawn into a provocative discussion among key organizational scholars that focuses on three different paradigmatic views of identity: a functionalist perspective, an interpretive perspective, and a postmodern perspective. Similarities and distinctions among these ways of understanding are explored and numerous theoretical and practical insights are gained. This groundbreaking book concludes with a discussion of the relevance of identity as a construct in organizational study and observations on conversation and theory building. Many well-known scholars participate in the conversation, including Jay Barney, Denny Gioia, Mary Jo Hatch, Stuart Albert, Anne Huff, Judi McLean Parks, and Rod Kramer. Identity in Organizations will be of interest to professionals and students of organizational studies, human resource management, industrial psychology, sociology of work, psychology, and organizational communication.

Personnel Selection

A Theoretical Approach

AvNeal Schmitt,David Chan

Inbunden, Engelska, 1998

3 861 kr

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The purpose of the books in the Foundations for Organizational Science series is to describe what is known in a subject area, what we need to know to substantially increase our knowledge and practice, and ideas about how to go about obtaining this knowledge. The books are also targeted to graduate students in the organizational sciences. Personnel Selection offers a comprehensive, state-of-the-art look at the field of personnel selection. This book also emphasizes the role of theory in the personnel selection research, an area of organizational science that is often characterized as lacking in theoretical bases. Traditional topics, such as job analysis, performance measurement, the measurement of individual difference characteristics, the design of validation research, and the evaluation of validation data, are covered. In addition, novel ideas concerning levels of analysis issues, examinee reactions to tests, the impact of changing technology and means of communication, and globalization are also discussed. Each chapter provides detailed access to current knowledge, identifies sources that can provide further detail, and ends with a summary of the major research questions that should be addressed to advance understanding of the issues described in that chapter.

Personnel Selection

A Theoretical Approach

AvNeal Schmitt,David Chan

Häftad, Engelska, 1998

2 704 kr

Skickas inom 3-6 vardagar

The purpose of the books in the Foundations for Organizational Science series is to describe what is known in a subject area, what we need to know to substantially increase our knowledge and practice, and ideas about how to go about obtaining this knowledge. The books are also targeted to graduate students in the organizational sciences. Personnel Selection offers a comprehensive, state-of-the-art look at the field of personnel selection. This book also emphasizes the role of theory in the personnel selection research, an area of organizational science that is often characterized as lacking in theoretical bases. Traditional topics, such as job analysis, performance measurement, the measurement of individual difference characteristics, the design of validation research, and the evaluation of validation data, are covered. In addition, novel ideas concerning levels of analysis issues, examinee reactions to tests, the impact of changing technology and means of communication, and globalization are also discussed. Each chapter provides detailed access to current knowledge, identifies sources that can provide further detail, and ends with a summary of the major research questions that should be addressed to advance understanding of the issues described in that chapter.

Careers In and Out of Organizations

AvDouglas T. Hall

Inbunden, Engelska, 2003

3 633 kr

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What are the individual and organizational influences on career choices and adult development?

Careers In and Out of Organizations provides an overview of the changing context of careers and describes the role of interpersonal relationships as influences on development of a person's identity and learning. The author examines the nature of the new career contract and the different approaches that have been taken to studying career decision making. He explores how career choices are made, the developmental stages people pass through during the course of their working lives in organizations, and the factors related to career effectiveness including integrating career and personal life. The latter third of the book turns from research to the practical issues involved in applying theory including a look at how an understanding of career dynamics can be employed to make careers work better for individuals and for the work communities where they are employed.

Careers In and Out of Organizations

AvDouglas T. Hall

Häftad, Engelska, 2003

2 999 kr

Skickas inom 3-6 vardagar

What are the individual and organizational influences on career choices and adult development?

Careers In and Out of Organizations provides an overview of the changing context of careers and describes the role of interpersonal relationships as influences on development of a person's identity and learning. The author examines the nature of the new career contract and the different approaches that have been taken to studying career decision making. He explores how career choices are made, the developmental stages people pass through during the course of their working lives in organizations, and the factors related to career effectiveness including integrating career and personal life. The latter third of the book turns from research to the practical issues involved in applying theory including a look at how an understanding of career dynamics can be employed to make careers work better for individuals and for the work communities where they are employed.

The Contingency Theory of Organizations

AvLex Donaldson

Inbunden, Engelska, 2001

3 178 kr

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Written by one of the foremost scholars in the field, this volume presents a comprehensive, in-depth analysis of the theories, evidence and methodological issues of contingency theory - one of the major theoretical lenses used to view organizations. It includes both an appreciation of the coherency of contingency theory overall and a frank recognition of some of the deficiencies in contingency theory research. The coherent underlying model provides the platform from which to make good some of the deficiencies through a series of improvements in theory and method that chart the course for future research. The opening chapter presents a theoretical integration to provide the reader with an overview that makes sense of what is a large literature. It also argues that there is an underlying core paradigm that renders contingency theory coherent. The next chapters lay out the foundations of contingency theory by reviewing the pioneering contributors to theory and empirical research. This is followed by an examination of the causal models in the received bureaucracy research literature and an attempt to put them on a more truly contingency theory base. Chapters 7 and 8 examine in detail the concept of fit and its relationship with performance, including the empirical research studies. Chapter 9 presents possible new developments for contingency theory, to make it more coherent and, hopefully, valid. These new developments include the concepts of disequilibrium, quasi-fit and hetero-performance. All three are novel concepts that substantially revise and improve contingency theory. The final chapter offers suggestions on how to operationalize the ideas in this book in terms of hypotheses for future empirical research.

The Contingency Theory of Organizations

AvLex Donaldson

Häftad, Engelska, 2001

2 309 kr

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Written by one of the foremost scholars in the field, this volume presents a comprehensive, in-depth analysis of the theories, evidence and methodological issues of contingency theory - one of the major theoretical lenses used to view organizations. It includes both an appreciation of the coherency of contingency theory overall and a frank recognition of some of the deficiencies in contingency theory research. The coherent underlying model provides the platform from which to make good some of the deficiencies through a series of improvements in theory and method that chart the course for future research. The opening chapter presents a theoretical integration to provide the reader with an overview that makes sense of what is a large literature. It also argues that there is an underlying core paradigm that renders contingency theory coherent. The next chapters lay out the foundations of contingency theory by reviewing the pioneering contributors to theory and empirical research. This is followed by an examination of the causal models in the received bureaucracy research literature and an attempt to put them on a more truly contingency theory base. Chapters 7 and 8 examine in detail the concept of fit and its relationship with performance, including the empirical research studies. Chapter 9 presents possible new developments for contingency theory, to make it more coherent and, hopefully, valid. These new developments include the concepts of disequilibrium, quasi-fit and hetero-performance. All three are novel concepts that substantially revise and improve contingency theory. The final chapter offers suggestions on how to operationalize the ideas in this book in terms of hypotheses for future empirical research.

Missing Organizational Linkages

Tools for Cross-Level Research

AvPaul S. Goodman

Inbunden, Engelska, 2000

2 704 kr

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In this groundbreaking book, Paul Goodman presents an innovative approach for analyzing and understanding organizations. He ask the question: How do actions among individuals and groups affect (or not affect) organizations as a whole? He challenges the view that improvement in individual or group performance necessarily "links" to enhanced organizational functioning. Clearly written in a conversational style, the book is filled with rich examples chosen to illustrate different views of the linkage concepts within different domains and context. A significant contribution to management education, the book is highly recommended for researchers, graduate students, organizational consultants, practitioners, and research libraries.

Missing Organizational Linkages

Tools for Cross-Level Research

AvPaul S. Goodman

Häftad, Engelska, 2000

1 743 kr

Skickas inom 3-6 vardagar

In this groundbreaking book, Paul Goodman presents an innovative approach for analyzing and understanding organizations. He ask the question: How do actions among individuals and groups affect (or not affect) organizations as a whole? He challenges the view that improvement in individual or group performance necessarily "links" to enhanced organizational functioning. Clearly written in a conversational style, the book is filled with rich examples chosen to illustrate different views of the linkage concepts within different domains and context. A significant contribution to management education, the book is highly recommended for researchers, graduate students, organizational consultants, practitioners, and research libraries.

Compensation

Theory, Evidence, and Strategic Implications

AvBarry Gerhart,Sara L. Rynes

Inbunden, Engelska, 2003

3 187 kr

Skickas inom 3-6 vardagar

"The authors artfully synthesize complex scholarly articles from economics, psychology, and sociology. The organization of the book is exceptionally transparent... Compensation should be accessible to a wide range of readers who appreciate a multidisciplinary perspective on organizational issues... I cannot emphasize enough how effectively Gerhart and Rynes discuss compensation thoughout this book. As an experienced academic researcher, I have already benefited tremendously from my first reading of the book . It is a must-read, and I recommend it without reservation to instructors, researchers, and students."--Industrial and Labor Relations Review"Gerhart and Rynes provide a thorough, comprehensive review of the vast literatures relevant to compensation. Their insights regarding the integration of economic, psychological, and management perspectives are particularly enlightening. This text provides an invaluable tool for those interested in advancing our understanding of compensation practices."--Alison Barber, Eli Broad College of Business, Michigan State UniversityCompensation: Theory, Evidence, and Strategic Implications provides a comprehensive, research-based review of both the determinants and effects of compensation. Combining theory and research from a variety of disciplines, authors Barry Gerhart and Sara L. Rynes examine the three major compensation decisions–pay level, pay structure, and pay delivery systems.

Revealing the impact of different compensation policies, this interdisciplinary volume examines

The relationship between performance-based pay and intrinsic motivation Implications of individual pay differentials for team or unit performance The consequences of pay for performance policies Effect sizes and practical significance of compensation findings Directions for future research

Compensation: Theory, Evidence, and Strategic Implications considers why organizations pay people the way they do and how various pay strategies influence the success of organizations. Critically evaluating areas where research is inconsistent with common beliefs, Gerhart and Rynes explore the motivational effects of compensation.

Primarily intended for graduate students in human resource management, psychology, and organizational behavior courses, this book is also an invaluable reference for compensation management consultants and organizational development specialists.

Compensation

Theory, Evidence, and Strategic Implications

AvBarry Gerhart,Sara L. Rynes

Häftad, Engelska, 2003

2 309 kr

Skickas inom 3-6 vardagar

"The authors artfully synthesize complex scholarly articles from economics, psychology, and sociology. The organization of the book is exceptionally transparent... Compensation should be accessible to a wide range of readers who appreciate a multidisciplinary perspective on organizational issues... I cannot emphasize enough how effectively Gerhart and Rynes discuss compensation thoughout this book. As an experienced academic researcher, I have already benefited tremendously from my first reading of the book . It is a must-read, and I recommend it without reservation to instructors, researchers, and students."--Industrial and Labor Relations Review"Gerhart and Rynes provide a thorough, comprehensive review of the vast literatures relevant to compensation. Their insights regarding the integration of economic, psychological, and management perspectives are particularly enlightening. This text provides an invaluable tool for those interested in advancing our understanding of compensation practices."--Alison Barber, Eli Broad College of Business, Michigan State UniversityCompensation: Theory, Evidence, and Strategic Implications provides a comprehensive, research-based review of both the determinants and effects of compensation. Combining theory and research from a variety of disciplines, authors Barry Gerhart and Sara L. Rynes examine the three major compensation decisions–pay level, pay structure, and pay delivery systems.

Revealing the impact of different compensation policies, this interdisciplinary volume examines

The relationship between performance-based pay and intrinsic motivation Implications of individual pay differentials for team or unit performance The consequences of pay for performance policies Effect sizes and practical significance of compensation findings Directions for future research

Compensation: Theory, Evidence, and Strategic Implications considers why organizations pay people the way they do and how various pay strategies influence the success of organizations. Critically evaluating areas where research is inconsistent with common beliefs, Gerhart and Rynes explore the motivational effects of compensation.

Primarily intended for graduate students in human resource management, psychology, and organizational behavior courses, this book is also an invaluable reference for compensation management consultants and organizational development specialists.

Service Quality

Research Perspectives

AvBenjamin Schneider,Susan Schoenberger White

Inbunden, Engelska, 2004

3 178 kr

Skickas inom 3-6 vardagar

"This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service – what it is, how it happens, what is required to make it better – thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ideas from marketing and operations management into HR/OB research Offers six key research questions that integrate three different perspectives and provide important avenues for additional analysis and research

Service Quality

Research Perspectives

AvBenjamin Schneider,Susan Schoenberger White

Häftad, Engelska, 2004

2 315 kr

Skickas inom 3-6 vardagar

"This book is not a 'one-minute' guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird"Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service – what it is, how it happens, what is required to make it better – thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting"The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers UniversityThe last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers Presents several HR/OB approaches to organizational design and useful frameworks for integrating ideas from marketing and operations management into HR/OB research Offers six key research questions that integrate three different perspectives and provide important avenues for additional analysis and research

Organizational Citizenship Behavior

Its Nature, Antecedents, and Consequences

AvDennis W. Organ,Philip M. Podsakoffm. fl.

Inbunden, Engelska, 2005

3 850 kr

Skickas inom 3-6 vardagar

Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB. Key Features: Explores how OCB translates into objective measures of efficiency, profitability, customer satisfaction, and other criteria of organizational functioning Examines how important OCB is in other societal cultures and correlates findings from North American studies Addresses the relative importance of individual personality as a factor in determining OCB

OCB has become a foundation for concepts in Organizational Studies. This book provides an all-encompassing resource for students, scholars, and practitioners looking for a comprehensive understanding on this key topic. It is an excellent textbook for advanced undergraduate and graduate students studying organizational behavior or organizational psychology in courses such as Strategic Human Resource Management, Measurement of Work Performance; Behavioral Organization Theory; and Social Psychology of Organizations.

Power and Organizations

AvStewart R Clegg,David Courpassonm. fl.

Inbunden, Engelska, 2006

4 135 kr

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"A marvelous addition to the literature on both organizations and power. It is well-grounded in the research on these topics and especially the wide-range of relevant theorizing... The book is terrific at bringing together theory, research and the world of organizations."- George Ritzer, Distinguished University Professor, University of Maryland

"This book tirelessly illuminates the nooks and crannies of the power literature...taking readers on an audacious tour of power's multiple conceptualizations and expressions."- Hugh Willmott, Diageo Professor of Management Studies, University of Cambridge

"Clegg and his associates expose the power dynamics that lie at the heart of all political and organizational arenas, and in so doing, they shed light on the underbelly along with the creative potentialities in organizational life."-Joyce Rothschild, Professor of Sociology, Virginia Polytechnic Institute and State University

"Strange but true - most studies of organizational hierarchies downplay the issue of power or uncritically assume more is better, while ignoring its pernicious effects. Stewart Clegg, David Courpasson and Nelson Phillips set the record straight."- Joanne Martin, Merrill Professor of Organizational Behavior and, by courtesy, Sociology Stanford University Graduate School of Business, Stanford

In this tour de force, Stewart Clegg, David Courpasson and Nelson Phillips provide a comprehensive account of power and organizations, unlocking power as the central relation of modern organizations and society. The authors present an excellent synthesis of organization, social and political theory to offer an overview of power and organizations that is historically informed, addresses current issues and is comprehensive in scope.

Power and Organizations reviews the evolution of theories on power and organization, presenting not only the theorists who identify power as positive, but also dealing with the negativity of power and the real horror of which organizations are capable, which has thus far been underplayed in organization theory. At the core of organizational power projects are organizational elites, whose politics and projects are examined extensively in the book. The book concludes by examining the implications for organizations and their elites of the trends, tendencies, and theories considered in the course of the book.

This book is required reading for graduate students and researchers in areas such as organizational, social and political theory.

Power and Organizations

AvStewart R Clegg,David Courpassonm. fl.

Häftad, Engelska, 2006

2 255 kr

Skickas inom 3-6 vardagar

"A marvelous addition to the literature on both organizations and power. It is well-grounded in the research on these topics and especially the wide-range of relevant theorizing... The book is terrific at bringing together theory, research and the world of organizations."- George Ritzer, Distinguished University Professor, University of Maryland

"This book tirelessly illuminates the nooks and crannies of the power literature...taking readers on an audacious tour of power's multiple conceptualizations and expressions."- Hugh Willmott, Diageo Professor of Management Studies, University of Cambridge

"Clegg and his associates expose the power dynamics that lie at the heart of all political and organizational arenas, and in so doing, they shed light on the underbelly along with the creative potentialities in organizational life."-Joyce Rothschild, Professor of Sociology, Virginia Polytechnic Institute and State University

"Strange but true - most studies of organizational hierarchies downplay the issue of power or uncritically assume more is better, while ignoring its pernicious effects. Stewart Clegg, David Courpasson and Nelson Phillips set the record straight."- Joanne Martin, Merrill Professor of Organizational Behavior and, by courtesy, Sociology Stanford University Graduate School of Business, Stanford

In this tour de force, Stewart Clegg, David Courpasson and Nelson Phillips provide a comprehensive account of power and organizations, unlocking power as the central relation of modern organizations and society. The authors present an excellent synthesis of organization, social and political theory to offer an overview of power and organizations that is historically informed, addresses current issues and is comprehensive in scope.

Power and Organizations reviews the evolution of theories on power and organization, presenting not only the theorists who identify power as positive, but also dealing with the negativity of power and the real horror of which organizations are capable, which has thus far been underplayed in organization theory. At the core of organizational power projects are organizational elites, whose politics and projects are examined extensively in the book. The book concludes by examining the implications for organizations and their elites of the trends, tendencies, and theories considered in the course of the book.

This book is required reading for graduate students and researchers in areas such as organizational, social and political theory.

Del 7 - Foundations for Organizational Science

Organizational Justice and Human Resource Management

AvRobert Folger,Russell Cropanzano

Inbunden, Engelska, 1998

3 178 kr

Skickas inom 3-6 vardagar

Why are some acts, but not others, perceived to be fair? How do people who experience unfairness respond toward those held accountable for the unfairness? Organizational Justice and Human Resource Management reviews the theoretical organizational justice literature and explores how the research on justice applies to various topics in organizational behavior, including personnel selection systems, performance appraisal, and the role of fairness in resolving workplace conflict. Authors Robert Folger and Russell Cropanzano introduce a framework of organizational justiceùFairness Theoryùthat integrates previous work in this area by focusing on accountability for events with negative impact on material or psychological well-being. The book concludes with a chapter highlighting those topics that represent promising future directions for research. Researchers, scholars, and doctoral-level students in human resources, organizational behavior, and ethics will find this a timely, thought-provoking resource.

Del 7 - Foundations for Organizational Science

Organizational Justice and Human Resource Management

AvRobert Folger,Russell Cropanzano

Häftad, Engelska, 1998

2 309 kr

Skickas inom 3-6 vardagar

Why are some acts, but not others, perceived to be fair? How do people who experience unfairness respond toward those held accountable for the unfairness? Organizational Justice and Human Resource Management reviews the theoretical organizational justice literature and explores how the research on justice applies to various topics in organizational behavior, including personnel selection systems, performance appraisal, and the role of fairness in resolving workplace conflict. Authors Robert Folger and Russell Cropanzano introduce a framework of organizational justiceùFairness Theoryùthat integrates previous work in this area by focusing on accountability for events with negative impact on material or psychological well-being. The book concludes with a chapter highlighting those topics that represent promising future directions for research. Researchers, scholars, and doctoral-level students in human resources, organizational behavior, and ethics will find this a timely, thought-provoking resource.

Del 1 - Foundations for Organizational Science

Publishing in the Organizational Sciences

AvL . L. Cummings,Peter J. Frostm. fl.

Häftad, Engelska, 1995

2 704 kr

Skickas inom 3-6 vardagar

This is a 'must-have' book. It is a primer to publishing for all Ph.D. students and junior faculty members. --Anne Tsui, Graduate School of Management, University of California, Irvine "The most difficult transitions faced by entering doctoral students are those associated with (1) becoming a scholar rather than a student and (2) moving from the business world to the academy. What is research? What is quality research? What skills are required to produce a quality manuscript? What role does the journal system serve and how does it work? How are manuscripts refereed? What do professors at research universities do? How are they evaluated and rewarded? What does it take to be successful as a scholar at a research-oriented academic institution? These and other issues are effectively addressed through the 28 thought-provoking yet entertaining essays of unusually consistent quality contained in Publishing in the Organizational Sciences. The essays are timeless, promoting journeys and treks through a landscape that is otherwise unlikely to be encountered. Students love the book and the conversations it promotes. I cannot think of a more appropriate vehicle for introducing these critically important issues to the next generation of scholars in the organizational sciences." --Robert W. Zmud, Department of Information and Management Sciences, Florida State University Presenting a range of analytical and emotional issues, Publishing in the Organizational Sciences is a comprehensive overview of all aspects of the publishing process. Unique in its content, this volume is written especially for the prospective author/scholar who wants to learn more about the field to advance their career and publishing success. Some of the topics covered in this provocative volume are the manuscript review process, publication system, newcomers' perspectives, values, reviewing manuscripts, rejection, becoming a reviewer, and editorial process. More than just a "how-to" book, Cummings and Frost examine the process from the perspective of the writers, reviewers, editors, and readers, ranging from the newcomer to the established scholar. The authors explain the entire context of scholarly publishing and how it should work toward advancing knowledge and successful management practice. This comprehensive, detailed volume is a must for students and professionals in organization and management studies.

Del 3 - Foundations for Organizational Science

Sensemaking in Organizations

AvKarl E. Weick

Häftad, Engelska, 1995

2 704 kr

Skickas inom 3-6 vardagar

Finalist for the George Terry Award sponsored by the Academy of Management "This lovely and important book is the clearest, most complete, and interesting statement of sensemaking in organizations available. . . . It will have an impact on both new and experienced scholars." --Bob Sutton, Stanford University "Weick is artful. He masterfully constructs the sensemaking theoretical framework so that it can be better understood by the general scholar and in the process provides the reader with the sensemaking experience." --Kathleen Sutcliffe, University of Minnesota The teaching of organization theory and the conduct of organizational research have been dominated by a focus on decision making and the conception of strategic rationality. The rational model, however, ignores the inherent complexity and ambiguity of real-world organizations and their environments. Karl E. Weick's new landmark volume, Sensemaking in Organizations, highlights how the "sensemaking" process--the creation of reality as an ongoing accomplishment that takes form when people make retrospective sense of the situations in which they find themselves--shapes organizational structure and behavior. Some of the topics Weick thoroughly covers are the concept, uniqueness, historical roots, varieties and occasions, general properties, and the future of sensemaking research and practice. Expertly written, Sensemaking in Organizations is the volume that students, scholars, and professors of organization and management studies must have.

Del 4 - Foundations for Organizational Science

Rhythms of Academic Life

Personal Accounts of Careers in Academia

AvPeter J. Frost,M . Susan Taylor

Häftad, Engelska, 1996

2 704 kr

Skickas inom 3-6 vardagar

Reading this book is like enjoying an exotic buffet. It is exotic to hear unfamiliar teaching voices from familiar researchers. The variety of voices is both quantatively and qualitatively satisfying to 'hungry' researchers who plan to start their teaching careers soon. --Dora Lau, Doctoral Student, Faculty of Commerce and Business Administration, University of British Columbia "A must-read for anyone embarking upon a career in academia Researchers Hooked on Teaching provides valuable insights into the trials and tribulations of teaching at the college level." --Jennifer Cliff, Doctoral Student, University of British Columbia Offering support, guidance, and advice for those contemplating or already involved in academic careers, Rhythms of Academic Life is a comprehensive manual that surveys important topics relevant to the world of academia, such as publishing, research, teaching, pedagogy, teamwork, sabbaticals, and tenure. Written by an incomparable diverse group of scholars, this collection provides rich, personal, sometimes poignant, and often humorous accounts of both the common and the unique journeys taken throughout an academic lifetime. The contributors describe the experiences of scholars in different roles and transition points and supply a set of guidelines that will help others make informed choices. This one-of-a-kind volume makes it possible to enter into an academic career well-prepared and familiarizes the reader with the academic work climate. Students and professionals in organization studies, management, and across a variety of disciplines will find that this volume greatly enhances their understanding of scholarly life. The illustrious cast of contributors provide a wealth of down-to-earth, reliable advice--proving once and for all that those who can, teach.