Ignite Reads – serie

A captivating 1-hour read on how to adopt a mindset of success both personally and professionally. A classic bestseller—over one million copies sold!For fans of Brené Brown, Angela Duckworth, and Jack Canfield, 212º The Extra Degree, written by expert authors, Mac Anderson and Sam Parker, shows you how to change your life with a simple concept for success: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes all the difference and will separate the good from the great.The 212º concept is vividly illustrated for every aspect of your life through powerful stories that will inspire and motivate yourself or your team to the next level of success. Learn how extraordinary results can begin with one small change and lead to maximum achievement.The perfect gift for teachers, corporate events, or even training, this classic title has been beautifully redesigned in a hardcover gift book format that is meant to be shared!

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

The customer service book that will help you blitz the competition and win life-long customers!The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience.Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans!"The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"—Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Most people will never be successful. The reason? Addiction to mediocrity.

NOW A USA TODAY AND WALL STREET JOURNAL BESTSELLER!What are your limits? Care to break them?To inspire change in yourself and your team, you must break free from what's holding you down.In Elevate, Robert Glazer reveals four life-changing principles — or capacities — that will allow you to overcome self-limiting beliefs, establish positive habits, and find your "why." As we look to elevate ourselves, we mean so much more than beating the competition. After all, our greatest competition is ourselves! We need to find ways to consistently outperform ourselves and our own expectations.Robert Glazer has built a career on accelerating productivity and careers. ELEVATE is based on his five foundational elements necessary for increasing our capacity: Finding Your Why, Overcoming Self-Limiting Beliefs, Setting Goals and Creating Accountability, Maintaining Health and Wellness, and Establishing Routine and Positive Habits.The key is elevating yourself beyond the edge of your current abilities. Challenge yourself, and the result will inspire others to rise along with you. It's time to break free of your limits.

What would life be like if every risk you took ended in success?In Win or Learn, rejection expert and New York Times bestselling author Harlan Cohen lays the framework for identifying your wants, taking the risks necessary to pursue them, and finding success no matter the outcome.This step-by-step risk-taking experiment will guide you on a journey to understand your worth and fight for your goals without the fear of rejection—because rejection is a universal truth but not a final destination.Cohen's revolutionary perspective on risk-taking and rejection will help you realize your dreams, understand your limits, and find victory in every risk.

"Finish Strong" is more than a catchphrase—it's an attitudeFor years, athletes, business innovators, and ambitious people of all descriptions have described their primary strategy with just two words. Two words that unlock the passion and accountability in every endeavor: Finish Strong. Sales leader, inventor, and entrepreneur Dan Green demonstrates that "Finish Strong" is the key catalyst for personal achievement in this collection of courageous stories.Through dozens of timeless examples of people who have embraced finishing strong personally, professionally, and spiritually, you will learn how to commit to yourself and unlock a higher level of accomplishment. Whether you're surfing in shark infested waters, starting a new business in your fifties, or trying to perform your job at the highest level, you can draw on the inspiration in this book and blow your goals away!

Learn how to be a good boss and become the leader everyone wants to work for.People want to work for someone they respect, someone who is on their side. And when employees feel seen, heard, and valued by their supervisors, employee engagement improves, productivity increases, and the entire organization benefits.In his new motivational management book on authentic leadership, award-winning author and personal effectiveness trainer and consultant Paul Axtell reveals sixteen simple steps you can start taking right now to develop your emotional intelligence and leadership skills and become a manager who leads with compassion.This leadership development book is a quick one-hour read and is for any business leader or manager looking to improve their organizational leadership in order to lead high-performing teams that—above all else—feel trusted, respected, and motivated in their work.