Information Technology and the Corporation of the 1990s

Thomas J. Allen and Michael Scott Morton are both Professors of Management at the Sloan School of Management, Massachusetts Institute of Technology.

`It was in the 1980s that Professor Michael Scott-Morton pointed out that it was impossible to obtain a sustainable competitive advantage through the use of information technology ... From a depth of analytical research Michael pointed out that, although it might temporarily put you ahead of the game, all that it gave you was a head start. The mere possession of the technology was not enough.'John Harvey-Jones in Managing to Survive

• I. The Information Technology Revolution1: Charles Jonscher: An Economic Study of the Information Revolution2: Michael J. Piore: Corporate Reform in American Manufacturing and the Challenge to Economic Theory3: Thomas W. Malone, Joanne Yates, and Robert I. Benjamin: Electronic Markets and Electronic Hierarchies4: Gary W. Loveman: An Assesment of the Productivity Impact of Information Technologies5: Eric Von Hippel: Determining User Needs for Novel Information-based Products and Services6: Edgar H. Schein: Innovative Cultures and OrganizationsII. Strategic Options7: Stanley M. Besen and Garth Saloner: Compatibility Standards and the Market for Telecommunications Services8: N. Venkatraman and Akbar Zaheer: Electronic Integration and Strategic Advantage: A Quasi-Experimental Study in the Insurance Industry9: John C. Henderson and N. Venkatraman: Strategic Alignment: A Model for Organizational Transformation via Information Technology10: John C. Henderson and Jay C. Cooprider: Dimensions of IS Planning and Design Aids: A Functional Model of CASE Technology11: Kevin Crowston and Thomas W. Malone: Information Technology and Work Organization12: Jeongsuk Koh and N. Venkatraman: Joint Venture Formations and Stock Market Reactions: An Assessment in the Information Technology Sector13: Gordon Walker and Laura Poppo: Profit Centers, Single-Source Suppliers, and Transaction CostsIII. The Organization and Management Response14: Edgar H. Schein: The Role of the CEO in the Management of Change: The Case of Information Technology15: John S. Carroll and Constance Perin: How Expectations About Microcomputers Influence Their Organizational Consequences16: Brian T. Pentland: End User Computing in the Internal Revenue Service17: John Chalykoff and Thomas A. Kochan: Computer-aided Monitoring: Its Influence on Employee Job Satisfaction and Turnover18: Lotte Bailyn: Toward the Perfect Work Place? The Experience of Home-based Systems Developers19: D. Eleanor Westney and Sumantra Ghoshal: Building a Competitor Intelligence Organization: Adding Value in an Information Functin20: John D. C. Little: Information Technology in Marketing21: Thomas J. Allen and Oscar Hauptman: The Influence of Communication Technologies on Organizational Structure: A Conceptual Model for Future Research22: Lisa M. Lynch and Paul Osterman: Technological Innovation and Employment in Telecommunications23: Thomas A. Kochan, John Paul MacDuffie, and Paul Osterman: Employment Security at DEC: Sustaining Values amid Environmental ChangeContributorsIndex