Brenda J. Bond-Fortier, PhD is Associate Professor of Public Administration in the Institute for Public Service at Suffolk University. Trained in criminology, community social psychology, and social policy, she specializes in research on organizational change in criminal justice, systematic and collaborative approaches to organizational and community challenges, and the development, implementation, and evaluation of public safety policies and practices. She has conducted research across the United States, published her work in prestigious journals, and been cited in major media outlets. Bond-Fortier is a nationally respected and recognized policing scholar who is valued by practitioners and policymakers for her participation and contributions to police practice. She serves as a Subject Matter Expert for the US Department of Justice's Bureau of Justice Assistance Strategies for Policing Innovation initiative, and is a Senior Research Fellow for the National Police Foundation. Bond-Fortier previously worked as a practitioner, serving as strategic development and resource advisor for the North Eastern Massachusetts Law Enforcement Council (NEMLEC) and the Director of Research and Development for the Lowell Police Department.

• Acknowledgements; List of Figures & Tables; 1: Introduction; 2: The State of American Policing and Crime as the 21st Century Approached; 3: Organizational Change; 4: The Study and its Setting: Lowell, Massachusetts; 5: Political Will and Leadership; 6: Establishing Meaningful Partnerships; 7: Aligning the Organization to Achieve Community Safety Goals; 8: The Connection between Policy and Vision in Lowell; 9: Lessons Learned: Becoming a Model Community Policing Agency; References; Index

Brenda J. Bond-Fortier, PhD is Associate Professor of Public Administration in the Institute for Public Service at Suffolk University. Trained in criminology, community social psychology, and social policy, she specializes in research on organizational change in criminal justice, systematic and collaborative approaches to organizational and community challenges, and the development, implementation, and evaluation of public safety policies and practices. She has conducted research across the United States, published her work in prestigious journals, and been cited in major media outlets. Bond-Fortier is a nationally respected and recognized policing scholar who is valued by practitioners and policymakers for her participation and contributions to police practice. She serves as a Subject Matter Expert for the US Department of Justice's Bureau of Justice Assistance Strategies for Policing Innovation initiative, and is a Senior Research Fellow for the National Police Foundation. Bond-Fortier previously worked as a practitioner, serving as strategic development and resource advisor for the North Eastern Massachusetts Law Enforcement Council (NEMLEC) and the Director of Research and Development for the Lowell Police Department.

• Acknowledgements; List of Figures & Tables; 1: Introduction; 2: The State of American Policing and Crime as the 21st Century Approached; 3: Organizational Change; 4: The Study and its Setting: Lowell, Massachusetts; 5: Political Will and Leadership; 6: Establishing Meaningful Partnerships; 7: Aligning the Organization to Achieve Community Safety Goals; 8: The Connection between Policy and Vision in Lowell; 9: Lessons Learned: Becoming a Model Community Policing Agency; References; Index