Jack Eaton is a lecturer and also program director of the MBA at the University of Wales, Aberystwyth, UK. He is the author of Comparative Employment Relations (Polity) and co-author of Professional Issues in Software Engineering (Taylor & Francis).

'It is possible to open it at any page and find an interesting insight to the world of airline management - and mismanagement.' Aerospace Professional 'This is an impressively researched, well written book based on an excellent industry analysis.' The Journal of Industrial Relations '...many important developments relating in particular to industrial relations and cost-competitive strategies are extensively explored, while a number of important insights are made...this book makes for interesting reading, providing coverage of a myriad of macro- and micro-level factors and their general impact on people management strategies and business strategy, and would be a useful source of material for those with professional and research interests.' Industrial Relations Journal '... the book makes an interesting read...' Journal of Services Research

• Contents: External Relations: Relations with customers; Relations with the state and human resource management in airlines; Relations with investors, suppliers, the general public and competitors and human resource management; Airline organization and external relations. Internal Relations: Theory of airline organization; Elements of airline organization. Industrial Relations and Human Resource Management: Industrial relations. Human Resource Management and Other Management Functions: Airline production management and human resource management; Finance and human resource management; Personnel management; Bibliography; Index.