Misunderstandings in ATC Communication

Immanuel Barshi is a Senior Principal Investigator in the Human Systems Integration Division at NASA Ames Research Center. His current research addresses cognitive issues involved in the skilled performance of astronauts and pilots, as well as mission controllers and air traffic controllers, their ability to manage challenging situations, and their vulnerability to error. Among the topics investigated by his research group are spatial reasoning, decision making, risk assessment, communication, and skill acquisition and retention. The results of his work have been implemented in checklist design, operational procedures, and training programs in space, aviation, medicine, and nuclear facilities. Dr. Barshi holds PhDs in Linguistics and in Cognitive Psychology. He has published books and papers in basic and applied psychology, linguistics, and aviation. He holds Airline Transport Pilot certificate with A320, A330, B737, and CE500 Type Ratings; he is also a certified flight instructor for airplanes and helicopters, with over 35 years of flight experience. Candace Farris is a doctoral candidate at McGill University in Montreal, Canada. Her current research addresses interaction between controllers and pilots in radio communication, with the objective of identifying skills required for successful communication in the global aviation context. Her findings are applicable to the field of aviation communications training and assessment for native and non-native speakers alike. Candace has over 10 years experience in aviation, having worked in the airline industry and as a consultant for the International Civil Aviation Organization.

’Kudos to the authors for successfully marrying the results of hard-core, academic studies conducted in the laboratory with analyses of data from real ATC transcripts, to produce tangible recommendations that can be directly put into practice in the field. An insightful book that will appeal to academics and practitioners alike, and is sure to make a difference in improving the effectiveness of pilot-controller communication.’ Loukia Loukopoulos, Error Management, Europe ’This multi-method book is informative as well as easy and fun to read. The authors include an excellent mix of using real world data and laboratory research to understand ATC-pilot communication. Students in many different areas of research can learn from this example of converging methods. Those involved in the field, especially those with power to make changes in prescribed routines, should read this book.’ Vivian Schneider, University of Colorado at Boulder, USA ’The 252-page book comprehensively reviews the aviation communication literature, reports an efficient experimental method to investigate the aspects of aviation speech and listening at play, and delivers solid recommendations to address real-world aviation miscommunications.’ Hindsight, vol. 18 Winter 2013 ’a well-balanced combination of theoretical and practical work to the fields of aviation, human factors, and psychology. ... contribute[s] significantly to the previously existing body of knowledge ... I would highly recommend this exceptional book’ International Journal of Aviation, Aeronautics, and Aerospace, Volume 1, Issue 2, July 2014

• Introduction; Part I The Effects of Linguistic Properties and Message Length on Misunderstandings in Aviation Communication, Immanuel Barshi; Chapter 1 Introduction to Part I; Chapter 2 Air Traffic Control Radio Communication; Chapter 3 The Omission and Deletion of Linguistic Elements in ATC Clearances; Chapter 4 Experimental Study of ATC-like Instructions; Chapter 5 Conclusion to Part I; Chapter 6 Transition, Candace Farris; Part II The Effects of Message Length, Second Language Proficiency and Cognitive Workload in Aviation Communication, Candace Farris; Chapter 6a Introduction to Part II; Chapter 7 Literature Review; Chapter 8 Methods; Chapter 9 Results; Chapter 10 Discussion; Chapter 11 Implications and Conclusions for Part II; Chapter 12 Final Conclusion;